Users report bugs in iChat video recording on current-gen MacBook Air notebooks

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Date: Monday, January 31st, 2011, 06:16
Category: MacBook Air, News

You love your new MacBook Air.

You would have asked it to prom if it had been around back then.

And it might not be able to record video chats despite having the hardware to do so.

According to MacFixIt, a reader wrote to state has not been able to record video chats in iChat on his new MacBook Air notebook. While video chats work fine, for some reason the “Record Chat” option in the “Video” menu does not work and the program will not allow video chats to be recorded. This is in contrast to both prior MacBook Air models, all other Mac systems that support video chatting.

MacFixIt reader “Joseph” writes:
“I’ve just discovered that the new MacBook Air, unlike every other current-vintage Apple laptop and desktop, is unable to record a video iChat. My local Apple Store tells me that the problem lies within the hardware itself. Can anyone tell me more specifically what that problem is, and whether there might be any workarounds?”

In the midst of diagnosing the problem, the article suggests creating a new user account on the system to test iChat with and see if any user-related settings were contributing to the problem.

On systems that support recording, a green check will appear. On the MacBook Air systems experiencing this problem an “Insufficient CPU” error will be shown.

Apparently other users have reported experiencing this problem, and in a call to AppleCare, one reader was told it is caused by the latest model of MacBook Air having a hardware incompatibility with iChat that prevents video chats from being recorded. To see this, if you go to the “Video” menu and choose “Connection Doctor,” select “Capabilities” from the drop-down menu and the “Record video chat” option will show “Insufficient CPU” instead of a green check.

Some MacBook Air systems that are experiencing this problem have been able to record video when running Mac OS X 10.5.x, indicating this issue may be with the previous 2009 models that shipped with Mac OS X 10.5 in addition to the 2010 models that shipped with Mac OS X 10.6.

The hardware in the latest MacBook Air should be fully capable of recording video chats.

Therefore, this is likely a bug in iChat that is preventing this feature from working. It appears Apple uses a specific feature of certain CPUs in iChat’s recording feature, and this feature is either not present in the CPUs used in the latest MacBook Air systems, or it has been disabled in firmware or by how the CPU interfaces with the other hardware changes in the latest MacBook Air systems.

Meanwhile if you are affected by this issue, one workaround that’s been located is to use QuickTime Player’s video chatting capabilities. To do this, start up a video chatting session and launch QuickTime Player. Then start a screen recording session, switch to iChat, and set the video to be full screen. This will record the screen and your audio input which you should then be able to import into iMovie or any other editing software.

If you’ve seen this issue on your end, please let us know.

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