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November 6, 2007

Some Seagate SATA Drives May Lead to Data Loss in MacBook, MacBook Pro and Mac Mini Units

seagatelogo2.jpg

As cool as your MacBook, MacBook Pro or Mac mini might be, there might be some problems down the road. According to Techworld, UK firm Retrodata has encountered "many dozens" of failures involving Seagate Technology's 2.5" notebook drives.

In test cases, "The read/write heads are detaching from the arm and plowing deep gouges into the magnetic platter," said Retrodata Managing Director Duncan Clarke. "The damage is mostly on the inner tracks, but some scratches are on the outer track -- Track 0 -- and once that happens, the drive is normally beyond repair."

So far, the problem has arisen in models loaded with firmware version 7.01 and tagged with model numbers including ST96812AS and ST98823AS. Users can locate the firmware revision for their hard drives by going to Mac OS X's System Profiler program, looking under Serial ATA and checking for the revision number.

Sources close to the story have warned that they would need to see several hundred or even several thousand drives with this problem to validate whether this is a design flaw. A seagate spokesperson interviewed commented that "This matter has only just come to our attention, and Seagate is looking into it."

Apple has refused to comment at this time.

If you've seen this problem on your end or have two cents to throw in on the issue, let us know in the comments or forums.

Posted by chrisbarylick at November 6, 2007 8:45 AM
Category: Hardware
Buy from: Apple, iTunes, Amazon.

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Comments

I have the ST98823AS with 7.01 revision. Hard drive failed. I was able to to get files off with Data Rescue, but drive would not reinstall system - kept running into a bad spot on the disk. Took it to the Apple Store and they wound up replacing it. Covered by Applecare.

Posted by: Anonymous at November 6, 2007 5:14 PM

We have about 50 MacBooks in our organization and we had two develop sudden hard drive failures within a week of each. Both were CoreDuo MacBooks with Seagate drives.

Posted by: Anonymous at November 6, 2007 8:14 PM

I originally had an Seagate drive in my MacBook Pro I purchased in November 2006 and in May 2007 my hard drive started to fail. I did all possible test (ie SMART, surface scan, disk repair, etc.) on the drive and they all passed. However the hard drive was hashing so much that I backed up the drive and contacted Apple for an replacement. I actually have three more Seagate drives at work fail and they all were eventually replaced by Apple.

Posted by: Frank at November 7, 2007 1:13 AM

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