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August 7, 2008
Users Report "White Apple Logo Screen of Death" on Recently Updated iPhones
Albeit the iPhone OS 2.0 and 2.0.1 updates provide some nifty features to be had, there are apparently still some kinks to work out.
According to iPhone Atlas, a number of users have reported a problem now becoming known as the "White Apple Logo Screen of Death".
The problem surfaces during an application install or update and during either process, something appears to interrupt the iPhone and/or iTunes from completing its task. The iPhone will suddenly reboot, the screen will go dark, come back on, display the Apple logo, the iPhone will boot and its file system will mount. The file system mounting is then noted vy two short vibrations/beeps and iTunes will display the "rainbow beachball" and stop responding. From here, iTunes typically has to be force quit and then relaunched while the iPhone itself will never get past the Apple logo, many users panicking at this point and considering their iPhone "bricked".
So far, users have been unable to determine whether the problem is the fault of iTunes or the iPhone itself and, upon labeling the handsets as "bricked", users are discovering that replacement iPhones exhibit the same problem.
Suggested fixes for the bug include the following:
A factory restore is accomplished by pressing and holding Sleep/Wake and Home until the iPhone resets. When the Apple logo appears, release Sleep/Wake, but do not release Home until you see the prompt to connect the iPhone to iTunes. You then have to restore the iPhone’s firmware, all your settings, all your media, and all your Apps. During this process you are offered an attempt to recover your iPhone from a backup. Unfortunately, backups are just as bug ridden and very unreliable. Users may encounter an error message indicating that a previously valid backup is corrupt.
If you've seen this bug on your end or have found a fix of your own for the issue, please let us know over in the comments or forums.
Posted by chrisbarylick at August 7, 2008 11:37 AM
Category: iPhone
Tags: 2.0, 2.0.1, Apple, apps, bricked, factory, home, iPhone, iTunes, logo, OS, report, restore, screen of death, sleep, update, users, wake, white
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Comments
I’ve experienced this. What appears to happen is that the OS takes far longer to boot than normal. All I’ve had to do is have patience and wait for the login screen shortly after the two vibrations. This can take 3-5 minutes (I didn’t time it, but time passed very slowly). My impatience sometimes lead me to believe that the iPhone was bricked and to force another restart. However, after the first, long, really long, incredibly long reboot, the iPhone seems to boot normally. Just be patient! My comments shouldn’t be construed to mean that the cause of this long reboot isn’t because of corruption or other problems. It may be and probably is a good idea to restore the iPhone firmware – but it isn’t absolutely necessary. All I’m saying is that the iPhone will (usually?) reboot and be usable
Posted by: Yelsmek at August 7, 2008 2:55 PM
@Yelmsmek
I read what you say elsewhere, and waited 15 minutes, to no avail. I ended up restoring my phone.
What I have learned is to NOT update the phone. What sucks is there is no way to turn off phone calls - I guess I could be home, go into airplane mode, and then turn on WiFi.
Posted by: Eytan at August 7, 2008 5:11 PM
Hmmmm.... When it hung the first time and I worried it was bricked, I did a hard reboot (power and home button together). Then it booted the second time after a long delay. Does that work for you? Maybe the second time's the charm.....
Posted by: Yelsmek at August 7, 2008 5:38 PM
I've left it booting even for a WHOLE NIGHT and nothing happened...
Maybe if you are lucky enough you can get it to boot after some attempts...
Posted by: Bruno at August 9, 2008 12:23 PM
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