Apple Acknowledges Snow Leopard Data Loss Issue

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Date: Tuesday, October 13th, 2009, 07:35
Category: News, Software

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Since the release of Mac OS X 10.6 (Snow Leopard), a number of users have reported that their personal data has gone missing after logging into their guest accounts. According to CNET, Apple now says it’s working on finding a fix.

“We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix,” an Apple representative said in a prepared statement Monday.

The statement marks the first time Apple has said it is looking into the issue. In early September, a handful of Mac users reported the issue on Apple’s discussion boards. The problem, when it occurs, goes like this: when logging into the guest account on their Mac first and then logging into their regular account, some users are finding all their data to be missing and their accounts completely reset.

This doesn’t appear to be a widespread problem and there are currently less than 100 posts on several current discussion threads on the issue. Microsoft is currently dealing with a massive data loss at its Danger subsidiary, the company it acquired that makes the Sidekick mobile phone.

Apple’s data loss issue marks the most recent significatn bug with the Mac OS X 10.6 operating system, including the Finder hanging or crashing, incompatibility with certain apps, and the AirPort connection dropping.

If you’ve seen this issue on your end, please let us know.

TechRestore Now Offering MacBook Glossy to Matte Screen Conversion for $200

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Date: Tuesday, October 13th, 2009, 04:42
Category: MacBook, News

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You either love Apple’s glossy displays or hate them with the fury of a thousand suns.

Until now, shoppers could get either a glossy or matte display with the 15″ MacBook Pro, but not the 13″ model. Per Cult of Mac, TechRestore (disclaimer: a PowerPage sponsor) has stepped in to do the “repair.” For US$200, they’ll remove your 13″ MacBook or MacBook Pro’s glossy display and slap a matte screen in its place. The work comes with a 1-year warranty and TechRestore says they’ll have your notebook back to you within 24 hours of receipt. Note that this requires a trade-in of your existing screen and it’s theirs forever.

If you’ve tried this service before, let us know in the comments.

Prosoft Releases Data Rescue 3.0

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Date: Tuesday, October 13th, 2009, 03:10
Category: Software

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Data Rescue II, Prosoft Engineering’s data rescue and recovery program, was updated to version 3.0 on Tuesday. The new version, a 14.8 megabyte download, features the following fixes and changes:

- Data Rescue 3 runs on OS X 10.4.11 (Tiger) and later, including OS X 10.5.x (Leopard) and OS X 10.6.x (Snow Leopard)
- Data Rescue 3 sports a brand new Graphical User Interface, with animated visual effects.
- Many (over 100) new Reconstructed file types have been added for Deleted and Deep scans. See the last section of this file for a current list of supported types.
- A powerful new feature called FileIQ allows Data Rescue 3 to learn about new file types from user-supplied samples. This greatly extends the number of potential Reconstructed file types supported.
- A new File Previewer feature, which can preview many file types prior to recovery.
- The ability to suspend and resume scans, and to manage the results from multiple scans.
- Improved support for scanning Apple software RAID drives.
- Improved support for scanning large > 1TB drives.
- Improved support for recovering large sparse disk image files.
- Improved support for recovering pkzip files.
- Improved recovery of hard linked files.
- Added ability to unmount or eject a volume (useful when booted from DVD-ROM).
- Automatic check for updated Data Rescue 3 version.
- Improved features to assist if a call to Prosoft technical support becomes necessary.
- New Home Folder feature when booted from DVD; avoids the need to re-enter activation key each time it’s booted.
- Numerous bug fixes.

Data Rescue 3 requires Mac OS X 10.4 or later to install and run and retails for US$99.