Apple ends Personal Shopping service for retail store locations

Posted by:
Date: Wednesday, November 3rd, 2010, 04:29
Category: News, retail

applelogo_silver

Apple has brought an end to its Personal Shopping program in its retail stores, removing all mention of the service online and within its Apple Store iOS app.

Per ifoAppleStore, the elimination of Personal Shopping “became effective yesterday and stems from the belief that every customer should receive the same attention and amount of service.”

Originally set up in 2007 as a way for individuals to reserve an appointment with an Apple retail store employee, the company once described the program as “a whole new way to shop at the Apple Store.”

As a free service “where you and a dedicated Mac Specialist explore and test-drive products to find out which ones are best for you,” the program was intended to foster an environment of personal attention within the company’s retail outlets.

“We know the store can be busy, so when you’re ready to talk, Personal Shopping is a way for us to give you our undivided attention.”

However, as stores got busier, the premise of Personal Shopping became more difficult to deliver. At the launch of iPhone 3G in 2008, Apple suspended the program for iPhone-related visits.

“It is critical that all stores follow the same process to ensure every customer has an equal and fair opportunity to purchase a phone,” the company told its store managers.

Since I went out to the Apple Store yesterday during the middle of a weekday and it was basically overrun, there might be something to be said for this.

As always, let us know what you think in the comments.

Jobs states Apple won’t support USB 3.0 in the near term via e-mail reply

Posted by:
Date: Wednesday, November 3rd, 2010, 04:48
Category: Hardware, News

applelogo_silver

It’s hard to say exactly what Steve Jobs will do next, so this may have to be taken with a grain of salt.

Per Tech2.0, a recent Steve Jobs e-mail sent as a reply to Mac user Tom Kruk stated that Apple has no plans to add USB 3.0 connectivity to Macs any day soon.

In the e-mail, Jobs allegedly wrote: “We don’t see USB 3 taking off at this time. No support from Intel, for example.”

Mac users will be missing out, for now at least. Following tests, the speed benefits of USB 3.0 are clear, particularly for high-definition video, music, and digital imaging applications. USB 3.0 offers a theoretical 10X jump over current USB 2.0 hardware, which maxes out at 480Mbps. USB 3.0, in contrast, can handle up to 5Gbps.

Intel is expected to roll out USB 3.0 sometime in 2011.

Stay tuned for additional details as they become available.