Date: Thursday, November 11th, 2010, 05:41
Category: Hardware, News
A series of internal policy documents leaked to Boy Genius Report shows that Apple may be amending its liquid damage repair policy. Apple’s mobile devices, which currently come with small Liquid Contact Indicator (LCI) patches that react and change color when in contact with water, uses the color change to determine whether a device has been submerged in water before honoring warranty claims for the devices. This policy has resulted in some controversy, with some people claiming the LCIs are changing color in conditions of high humidity or are otherwise changing color without having been in contact with liquids.
Though previously Apple employees would just inspect the patches, the new policies apparently will grant more leeway and also require the employees to look for additional signs of liquid damage before determining that liquid contact was the cause for the device malfunction. This change does relax some of the return and replacement rules for iPods, and may make it easier for Apple employees to swap out devices for users; however, the document does note that the final determination of damage is still up to the Apple Store employees.
Stay tuned for additional details as they become available.