Final Cut Pro X customer receives refund from Apple, others pressing for their own

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Date: Tuesday, June 28th, 2011, 09:05
Category: News, Software

You can’t win ‘em all.

Facing backlash from customers who are unhappy with the revamped Final Cut Pro X, Apple has issued at least some refunds for the US$299 Mac App Store purchase.

Per AppleInsider, carious claims of refunds have surfaced and at least one person who asked a refund from Apple had their request granted.

This person sent an e-mail to Apple in which they said they believe the new Final Cut Pro X is not a “functional application” meeting the standards of Final Cut Pro 7. “It has zero professional features that I can use in my post facility,” they wrote.

In their response, an Apple advisor admitted Final Cut Pro X “does not contain properties that were highly regarded in the last version.” They also acknowledged that it is “frustrating” to pay “good money” for a product that “doesn’t work as expected.”

The customer was promised a credit for the US$299.99 purchase made on the Mac App Store. It was said that the funds should be posted to the credit card on the receipt for the purchase within five to seven business days.

“Again, I want to apologize for the inadequacy of this version of Final Cut Pro,” the advisor wrote. “Please be assured that we are always looking for ways to improve your experience with the iTunes Store and Apple.”

The candid nature of Apple’s response and apology was surprising to the person who received the refund. “I’ve never seen an Apple employee apologetic over the ‘inadequacies’ of their software before,” they wrote.

The prospect of refunds for other Final Cut Pro X purchases is the latest public relations strategy from Apple in attempting to quell unhappiness with the latest version of Final Cut Pro. As of Tuesday afternoon, the software on the Mac App Store has an average user rating of two-and-a-half stars out of a possible five, and of the 1,275 ratings collected, 563 are for just one star.

One popular review posted on the Mac App Store refers to Final Cut Pro X as Windows Vista, referring to Microsoft’s much maligned operating system update. “I can’t believe what apple did with FCPX,” they wrote, “this is no longer a professional application… this is just an upgrade of iMovie!!”

Final Cut Pro X was released along with Motion 5 and Compressor on the Mac App Store a week ago. The software was quickly met with condemnation from a group of outspoken professionals who believe the new product is vastly inferior to its predecessor.

Apple made a quick transition to Final Cut Pro X, declaring Final Cut Studio, Express and Server — which included Final Cut Pro 7 — as “end of life” products as of June 21. AppleInsider first reported in May of 2010 that Apple planned to widen the appeal of Final Cut Pro with features geared toward “prosumers” and more advanced home users.

A growing chorus of complaints even prompted some Apple product managers to attempt to address concerns over Final Cut Pro X late last week. A number of product managers spoke with the press and revealed that features like multicamera editing and support for RED digital cameras will be added with future updates.

Stay tuned for additional details as they become available and if you’ve demanded a refund for Final Cut Pro X

Analyst notes possible “iPhone 4S” in September, iPad 3 prototype for early 2012

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Date: Tuesday, June 28th, 2011, 04:28
Category: iPad, iPhone, Rumor

In non-software-update-esque news, a second investment research firm on Monday cited sources in Taiwan as indicating that Apple’s fifth-generation iPhone will hit the market early in the third quarter and also did its part to downplay rumors of an iPad 3 launch prior to next year and a low-cost iPhone in 2011.

Per AppleInsider, pointing to “recent Apple supply chain checks,” FBR Capital Markets analyst Craig Berger said production of the company’s fifth-generation iPhone has come into view for component suppliers “like Broadcom, Qualcomm, and Omnivision,” each of which are indicating “a late September or early October” manufacturing ramp for the handset.

In a note to clients on the matter, Berger identified the new iPhone as going by the code name “N94″ and indicated that his sources have referred to the device under the presumed marketing name “iPhone 4S,” which would suggest the handset will arrive as an evolutionary upgrade to the existing iPhone 4 rather than a radical redesign like the ones that took place during the transition from the original iPhone to the iPhone 3G and from the iPhone 3GS to the iPhone 4.

Berger, added that his sources “see no near-term plans for a low-end iPhone for emerging markets, or a new iPhone in a transparent case.”

Additionally, the analyst pointed to conversations with the same supply chain contacts in reporting that Apple has been “evaluating various touchscreen displays” for its third-generation iPad.

Thought he acknowledged conjecture and speculation over the possibility that such a device could launch later this year, he said his intelligence suggests that the company’s progress with display manufacturers indicates a prototype of the next iPad won’t be ready until early 2012, implying an announcement would again likely come in the spring.

“This should squarely put to rest any debate about a 2011 launch of the iPad 3 — after all, Apple is severely supply constrained on the iPad 2, and it is by far the best-performing and functioning tablet in the world,” the analyst wrote.

Stay tuned for additional details as they become available.

Apple releases Thunderbolt Firmware Update 1.0

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Date: Tuesday, June 28th, 2011, 03:10
Category: News, Software

Late Monday, Apple released Thunderbolt Firmware Update 1.0, a 486 KB download focused on providing stability and performance fixes for Mac with the new Thunderbolt port. The update will restart your Mac with a gray screen a status bar to indicate the progress of the update.

While the update is taking place, do not disturb or shut off the power on your computer during this update.

The update is also available via Mac OS X’s Software Update feature and requires an Intel-based Mac running Mac OS X 10.6.7 or later to install and run.

VirtualBox updated to 4.0.10

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Date: Tuesday, June 28th, 2011, 03:44
Category: News, Software

virtualbox.png

VirtualBox, an open source x86 virtualization project available for free has just hit version 4.0.10. The new version, a 82.8 megabyte download, sports the following list of fixes and changes:

– GUI: fixed disappearing settings widgets on KDE hosts (bug #6809).

– Storage: fixed hang under rare circumstances with flat VMDK images.

– Storage: a saved VM could not be restored under certain circumstances after the host kernel was updated (bug #8983).

– Storage: refuse to create a medium with an invalid variant (for example Split2G with VDI; bug #7227).

– Snapshots: none of the hard disk attachments must be attached to another VM in normal mode when creating a snapshot.

– USB: fixed occasional VM hangs with SMP guests (bug #4580).

– USB: proper device detection on RHEL/OEL/CentOS 5 guests (partial fix for bug #8978).

– ACPI: force the ACPI timer to return monotonic values for improve behavior with SMP Linux guests (bug #8511 and others).

– RDP: fixed screen corruption under rare circumstances (bug #8977).

– rdesktop-vrdp: updated to version 1.7.0.

– OVF: under rare circumstances some data at the end of a VMDK file was not written during export.

– Lion fixes (bug #8903).

– GNOME 3 fix.

VirtualBox 4.0.10 is available for free and requires Mac OS X 10.4 or later and an Intel-based Mac to install and run.

If you’ve tried the new version and have any feedback, please let us know.