Apple cites iCloud e-mail problems as fixed, despite user complaints

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Date: Friday, September 14th, 2012, 09:01
Category: iCloud, News

They hammered away at iCloud for a bit and with any luck, the e-mail outage has been resolved.

Per CNET, Apple’s iCloud services are now being reported as fully operational again according to the iCloud status page, but some problems may linger for users.

For the past few days, a large number of iCloud users had been hit with an outage that prevented them from using their e-mail accounts. In some cases the problem resulted in delayed e-mail messages that would arrive hours after being sent, but in other cases no mail would get through at all.
When the problem happened Apple did not offer much information on what was causing the outage, and only mentioned in a terse status update on its Web site that about 1-2 percent of users were affected and that the company would be fixing the problem ASAP.

Efforts to fix the problem from the user end generated stories such as this:
“The Apple tech I spoke with had me delete my account on my iPad and then reinstall it which did nothing more than make me lose all my previous emails that I had already received. I have a case number and a direct contact to that technician but he is allowing all his calls go to voicemail and not returning any calls. I am so deeply disappointed in the service they are providing. Their lack of communication is seriously hurting my business.”

Even for those who did not touch their computer’s settings, Apple has claimed e-mails that did not arrive over the past few days should begin to do so once the problems were addressed. However, even though messages are beginning to arrive, some users are noticing other problems such as garbled messages in their e-mail inboxes that have dates of 12/31/1969 and illegible subject lines or no apparent content to them at all.

These issues have a number of the approximate 2-3 million affected users concerned that they may not be properly receiving messages sent to them during the outage.

Restoring the Mail folder in the user library to that before you made any changes to your account should restore your account as it was, allowing it to receive messages sent over the past few days during the iCloud outage.

If when you first noticed this problem you attempted to correct it by deleting your previous e-mail settings and have lost messages from doing so, you might be able to retrieve them from a Time Machine backup. To do this, quit Mail if it is running and then in the Finder choose “Go to Folder” from the Go menu. Enter ~/Library in the path field that appears, and when the library folder opens, invoke the Time Machine interface. Locate the backup from before you made your modifications, and then restore the Mail folder from this backup instance. After doing this, exit Time Machine and re-launch Mail, and both your previous messages should be in your inbox along with new ones received now that the outage has been addressed.

If you are concerned about not having received e-mails sent to you during the outage, then you might consider sending an e-mail to your contacts informing them of the outage and requesting they re-send any messages from the past few days. The service being online and operational means once users tackle any residual problems on their end they should be able to continue using the e-mail service without problems.

Stay tuned for additional details as they become available and please let us know if the iCloud e-mail fix did or didn’t work for you.

iPhone 5 pre-orders sell out in less than two hours, ship times slip into October

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Date: Friday, September 14th, 2012, 08:44
Category: iPhone, News

It didn’t sell out in 30 minutes like its Lightning adapter counterpart, but the pre-orders went quickly…

Per AppleInsider, it only took a little under two hours after pre-orders for Apple’s iPhone 5 started at midnight on Friday, the device is already showing shipping estimates slip to two weeks for all models.

With the initial batch exhausted, the company is now quoting a two-week wait time for the new handset.

While a sellout was expected from analysts and pundits alike, many didn’t foresee it happening so soon. It is unclear whether Apple actually sold more units than the previous iPhone 4S launch, which took nearly 24 hours to run through stock, or if the company had less stock on hand.

For those who have not yet purchased the iPhone 5 and want to grab one on launch day, the only option is to visit a brick-and-mortar Apple Store or another reseller like Walmart. The new handset will be in stores on Sept. 21.

Stay tuned for additional details as they become available.

And, well, see you in line on the 21st…

Lightning port adapters sell out in 30 minutes, shipments slip to 2-3 weeks

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Date: Friday, September 14th, 2012, 08:49
Category: Hardware, iPhone, News

It wasn’t the sale of the century, but it WAS a part people needed and it went fast.

Per AppleInsider, just half an hour after the iPhone 5 went up for pre-order, USB adaptors for Apple’s new Lightning port sold out, forcing users with compatible accessories to wait until new shipments arrive in October.

Both versions of Apple’s new Lightning to 30-pin adaptor are already quoted to ship in October, but the Lightning to USB adaptor saw shipments slip to two to three weeks within 30 minutes of Apple initiating iPhone 5 pre-orders on Friday.

Currently, there are three adaptor models available in the U.S., a US$39 version with a 0.2-meter cable and a US$29 unit that resembles an oversized 30-pin plug and the regular Lightning to USB adaptor that runs for US$19.

Apple unveiled the smaller 9-pin Lightning connector alongside the iPhone 5 at a special event on Wednesday, with the new plug said to be a necessity in building thinner iDevices. The proprietary part is 80 percent smaller than the legacy 30-pin connector it replaces, is all-digital and can be plugged into compatible devices in any orientation.

Besides the iPhone 5, the new iPod touch and iPod nano also use the newly introduced standard.

The Lightning to USB adaptor may be available in brick-and-mortar Apple Stores, though the stock allotted to each location is not known.

Stay tuned for additional details as they become available.

Apple discontinues iPhone 3GS handset

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Date: Friday, September 14th, 2012, 07:12
Category: iPhone, News

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It had a good run.

On Thursday, Apple officially confirmed the discontinuation of the iPhone 3GS handset, according to All Things D.

The iPhone 3GS been since replaced by the iPhone 4 as its free on-contract handset.

Last year, with the launch of the iPhone 4S, the iPhone 3GS became Apple’s first free smartphone with a new two-year service contract in major markets like the U.S. At that price, it helped Apple reach a lower end of the market that the company had previously not competed in.

But with Wednesday’s unveiling of the iPhone 5, the iPhone 4S moved down to the $99 price point, and the iPhone 4, first released in 2010, became Apple’s new free phone.

Rumors first cropped up last week that the iPhone 3GS, which was first released in 2009, would be discontinued by Apple with the launch of the iPhone 5.

While the iPhone 3GS has been discontinued, recent buyers won’t be left behind with next week’s launch of iOS 6. The new mobile software update, which will be released next Wednesday, has support for the iPhone 3GS, though not all features are available.

Skype 5.11.0.33 public beta released

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Date: Friday, September 14th, 2012, 07:41
Category: News, Software

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Late Thursday, Skype released a public beta (version 5.11.0.33) of its VoIP application. The new version, a 31.7 megabyte download via MacUpdate, offers the following fixes and changes:

– Sharing Instant Messages with friends on Messenger. You can now sign in with your Microsoft account (formerly Windows Live ID), and see presence as well as send and receive IM messages from your friends who are using Messenger, Xbox, Hotmail or Outlook.com.

– Improved Facebook integration. You can now sign in directly with your Facebook account, without needing to first create a Skype account.

– Different conversations can now be opened in separate windows by selecting this option in Preferences (General -> Open conversation in new window when I double-click in the sidebar).

– Link Microsoft and Facebook accounts to a Skype account. If you sign in with a Microsoft or Facebook account you will be offered the option to link your Skype account. If you choose the link option then Skype will display a combined list of friends. This is an area we are still working through so please let us know about your experience.

Skype 5.11.0.33 requires an Intel-based Mac running Mac OS X 10.5.8 or later to install and run.

If you’ve tried the new version and have any feedback, please let us know in the comments.