AppleCare rep cites iPhone 5 camera “purple fringing” as normal behavior, in spite of user complaints

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Date: Tuesday, October 2nd, 2012, 07:25
Category: Hardware, iPhone, News

This is a tad odd, but if you’re a fan of Prince, you might just love it.

Per AppleInsider, in a reply to a customer inquiry regarding the “purple flare” some iPhone 5 users have seen when taking pictures with bright light sources in frame, an AppleCare representative says the phenomenon is considered “normal behavior” for the new handset’s camera.

The response from Apple representative Debby claims Apple’s engineering team recommended to angle the camera away from bright lights to avoid the purple flare some users have taken to calling a design defect.

The reply went as follows:

AppleCare Support response:
Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5′s camera. If you wish to reach me regarding this case number [redacted], please contact me at [redacted]. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is [redacted]@apple.com.

Sincerely,
Debby
AppleCare Support

Assorted publications reported that so-called “purple fringing” is a common issue with modern digital cameras, especially miniaturized units like those found in smartphones.

It was speculated that the “purple haze” was caused by the iPhone 5′s use of a new sapphire lens cover, new component layout or sensor issues, however more likely a cause is normal distortion of light presented in this case as chromatic aberration. In most cases, chromatic distortion skews toward shorter wavelength violet light, which is difficult to correct with larger prime lenses, let alone the minuscule versions used in the iPhone 5.

According to a thread on the Apple’s Support Communities webpage dedicated to the purple fringing issue, one user claims the company has agreed to swap out their handset for a new unit, though it is unclear if replacements will be considered for all affected customers.

If you’ve seen this issue on your end or been in dialogue with Apple regarding it, please let us know about your experience in the comments.

Rumor: AU Optronics building displays for 7.85-inch iPad

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Date: Tuesday, October 2nd, 2012, 07:53
Category: Hardware, iPad, Rumor

Component reports aren’t always the full story, but they point to something that’s being built.

Per DigiTimes, Apple is said to have tapped AU Optronics to build displays for its 7.85-inch iPad, reportedly set to hit the market in November.

Citing unnamed sources in Taiwan, the publication said that AU Optronics recently landed orders to provide displays for Apple’s so-called “iPad mini.”

Apple is expected to hold a media event this month to unveil its new, smaller iPad. One rumor published on Monday claimed that the company is planning to send out invitations to the media on Oct. 10, which would suggest the event itself would be held a week later on Wednesday, Oct. 17.

If those dates prove true, it would imply a late October or early November launch for the iPad mini, based on Apple’s previous timeframes for product launches.

AU Optronics has previously been identified as a potential supplier for Apple’s rumored iPad mini. One report from August also suggested that LG Display Co. would build 7.85-inch screens for the new iPad.

It’s expected that Apple’s smaller iPad will feature a screen resolution of 1,024 by 768 pixels, which is the same resolution as the iPad 2 and would allow iPad applications to run without modification. But the same number of pixels would be packed into a smaller 7.85-inch screen, making it a higher resolution display than the iPad 2, which currently sells for US$399.

Stay tuned for additional details as they become available.

Rumor: Apple to send out “iPad mini” media event invitations on October 10th, hold event on October 17th

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Date: Tuesday, October 2nd, 2012, 06:24
Category: iPad, Rumor

There could be a nifty media event in which Apple unveils its rumored, smaller iPad in 15 days.

Or not.

According to Fortune, Apple 2.0 reported on Monday that members of the press will be invited to the event on Wednesday, Oct. 10. That would suggest the event itself would be held a week later on Wednesday, Oct. 17, as Apple typically gives a week’s notice with its invitations.

If Apple were to follow recent launch schedules as it has done with the iPhone 5 and new iPad, the so-called “iPad mini” could then go on sale on Friday, Oct. 26.

Monday’s rumor comes from an unidentified “major Apple investor” who spoke with Elmer-DeWitt and cited “multiple sources” for the date invitations will allegedly go out.

Reports first surfaced in August that Apple was planning to hold a media event this month to introduce a smaller and lighter iPad. The new product is believed to feature a screen that will measure 7.85 inches diagonally, smaller than the 9.7-inch display found on all iPad models to date.

Leaked components and device mockups have also suggested the device will have a smaller bezel around the screen than the current iPad, as users will be able to hold it easily with one hand. The smaller iPad has also been shown with Apple’s new Lightning connector, featured on the iPhone 5 and updated iPod touch and iPod nano.

As always, stay tuned for additional details as they become available.

Apple releases iPhoto 9.4.1 update

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Date: Tuesday, October 2nd, 2012, 06:45
Category: News, Software

eliphoto

You can’t knock the bug fixes.

Late Monday, Apple released its iPhoto 9.4.1 update. The update, a 794 megabyte download, adds the following fixes and changes:

- Improves the reliability of syncing to iOS devices via iTunes.

- Fixes an issue that could cause iPhoto to quit unexpectedly when using the Export command.

- Addresses an issue that could cause iPhoto to quit unexpectedly when upgrading multiple books, cards, and calendars.

- Resolves an issue with downloading and viewing photos synced from Facebook albums.

- Adds support for Shared Photo Streams on OS X Mountain Lion.

- Comments can now be added to photos after publishing them to Facebook.

- New card and calendar themes have been added.

- A new File menu command can be used to open the current photo library in Aperture (if installed).

- Includes performance and stability improvements.

iPhoto 9.4.1 retails for US$49 as part of iLife ’11 and requires an Intel-based Mac running Mac OS X 10.7.5 or later to install and run.

If you’ve tried the update and noticed any changes, please let us know.

Apple releases Aperture 3.4.1 update

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Date: Tuesday, October 2nd, 2012, 06:29
Category: News, Software

Late last week, Apple released version 3.4.1 of Aperture, its pro-grade image editing application. The new version, which is available as a direct download or via Mac OS X’s Software update feature, is a 550 megabyte download and offers the following fixes and changes:

- Addresses an installer issue that could cause the application to quit unexpectedly on launch.

- Improves the reliability of syncing photos to iOS devices via iTunes.

- Resolves an issue with downloading and viewing photos synced from Facebook albums.

- Addresses other stability issues.

Aperture 3.4.1 requires an Intel-based Mac running Mac OS X 10.7.5 or later to install and run.

If you’ve tried the new version and have any feedback to offer, please let us know in the comments.