Angry customer uses steel ball to smash Apple Store items, complains about consumer rights prior to being caught
Date: Friday, September 30th, 2016, 09:02
Category: Fun, Hardware, iPhone, MacBook Air, News
This probably isn’t the best way to have your customer support complaints addressed.
On Friday, a disgruntled customer walked into the Apple Store in Dijon, France and began destroying various products with a steel ball of the kind that’s used in the classic French game Pétanque. The steel ball is hollow but still weighs about 2.5 pounds.
He is heard talking about “his consumer’s right” and citing that he’s unhappy with how Apple handled his support case. Minutes later, security turns up and tries to escort him away — but not without him trying to escape.
In the end, the team managed to stop him and have police take him into custody after running about 90 feet in one direction.
We’re currently trying to figure out exactly what he’s saying as he walks around the Apple Store giving a speech, so if anyone can tell us, we’d appreciate it.
It’s unknown as to what the exact details of his complaint were, but this was handled pretty well and they did a good job corralling the customer and taking him away without too much of an incident. In lieu of someone jumping in and fighting the customer, they let mall security and the police step in and calmly handle it. Still, this probably isn’t the best way to have your complaints addressed by Apple.