Apple adds ‘Support Profile’ feature to web site, allows users check warranty info

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Date: Thursday, January 6th, 2011, 05:21
Category: News

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It’s not the most exciting thing in the world but it could be useful.

Apple on Wednesday added a new feature to the Support section of its web site, dubbed “My Support Profile,” where users can track their repair and support activities, as well as check on the status of a warranty.

Per AppleInsider, users can now log in to the new site at supportprofile.apple.com with their Apple ID and password. From there, all Apple products registered to the person’s name are listed, and more can be added. It can even detect the serial number of a Mac being used to visit the site.

The site lets users initiate a support call with Apple, or set up a repair of a faulty device through AppleCare. It also offers the ability to add an AppleCare Protection Plan to hardware.

Products can be given a “nickname” to make them easier to identify, and information such as the device’s serial number is available. Users can also edit their personal contact information, and set up VoicePass or text message support preferences based on telephone number and time of day.

The site keeps a record of phone support calls, with a recommended list of potential fixes for the issue discussed. Users can also check the status of a repair that may be in progress, or view previous repairs or replacements of products.

The site also tracks repair activities that may have taken place in an Apple retail store, giving details of the user’s request, the service administered, and confirmation that the product was returned.

If you’ve tried the new service and have any feedback to offer, please let us know and thanks in advance!

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