Apple cites iPhone 4 reception problems as software bug, promises fix within a few weeks

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Date: Friday, July 2nd, 2010, 04:30
Category: iPhone, News

First, as you may have noticed, there are issues with the iPhone 4′s reception. Still, Apple says this might not be what you think according to a recent press release from the company:

“Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.

The full press release can be found here and it seems a bit strange that Apple is once again blaming the formula.

Still, this is what it is and stay tuned for the software fix as well as additional details as they become available.

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