Apple Cites Possible iPhone 3GS Discoloration as Possibly Case-Related, Other Issues Emerging with Handset
Date: Monday, July 6th, 2009, 03:58
Category: iPhone 3GS
With random horror stories about the iPhone 3GS’s heat factor and potential discoloration circulating across the Internet, the frenchiphone.com web site dug up something interesting.
Per a call placed to an an Apple level 3 support technician (who’s an engineer), the discoloration could be due to the iPhone getting warm and then coming into contact with third-party cases. The simple fix that Apple mentioned is to clean the iPhone with alcohol, which can remove the residue left by the case.
After numerous calls to Apple technical service and maintenance of contact with a level 3 (engineer) the problem seems to come not from a hot 3GS but contact with some covers! This was evident by ourselves on a device with a small sticker (a warning not to listen to music too loud) remained stuck, part of the hull below remained white.
Where stories of the iPhone 3GS overheating are concerned, Apple is apparently blaming the overheating on the weather. According to an article over on the UK Telegraph web site, Apple has stated that users should, “Store iPhone 3G and iPhone 3GS in a place where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.”
The iPhone 3G / 3GS also boasts a feature that puts the iPhone into a cooling mode if it starts to overheat. According to the support documentation, the device will first stop charging, dim the display, offer up a weak cell signal, and finally place a temperature warning on the screen and only allow emergency calls.
Finally, just when you thought the iPhone 3GS couldn’t have any other problems, Engadget is now reporting that the oleophobic coating on the screen has the ability to rub-off over time.