Date: Thursday, August 13th, 2015, 08:46
Category: Apple TV, Hardware, News
This is why recall programs exist.
Apparently, a few Apple TV units have been quietly recalled due to Wi-Fi-related problems. In one case, a user received an email from Apple Apple informing him that his device has a faulty part.
Apple is offering affected customers the opportunity to exchange their faulty Apple TV unit for a functional one. The company is reaching out to each affected customer individually and has not updated its website to acknowledge the recall, suggesting that only a few users received Apple TVs with the faulty part.
The affected units appear to have been purchased over the last several weeks and Apple appears to be overnighting customers a new Apple TV immediately, without first requiring the defective unit to be sent back. When a customer does send the defective unit back, however, Apple is then providing a free iTunes gift card.
This is the second Apple recall of the summer, Apple having issued the first for the Beats Pill XL speaker, citing a fire safety risk. Apple was not offering the option to exchange the speaker, however, but rather a free Apple Store gift card.
If you’ve seen this issue with your Apple TV, please let us know in the comments.