Date: Monday, February 15th, 2016, 04:42
Category: Hardware, MacBook, News, USB-C
When in doubt, offer a replacement program.
Apple on Friday announced that it will now offer free replacements for MacBook charging cables that use the USB Type-C specification because some of them have not been working correctly.
The company offered the following quote on the matter:
“A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.”
Customers who entered their mailing addresses upon setting up their 2015 USB-C-equipped MacBook notebooks can expect to receive the new cable by the end of the month, provided they’re eligible for the replacement.
For those who didn’t provide a mailing address, once they’ve checked that their MacBooks qualify for the replacement — based on the serial number — they should visit an Apple Store (Apple suggests making a reservation at the Genius Bar) or contact an authorized service provider.
Apple has previously implemented replacement programs for a few other faulty products, including iSight cameras for iPhone 6 Plus and iPhone 5 batteries.
Interestingly, Microsoft recently announced a replacement program for Surface charging cables that weren’t functioning properly.
This Apple replacement program is in effect until June 8, 2018.
Stay tuned for additional details as they become available.