Apple Offering Additional Help with iPhone Dead Spots

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Date: Friday, August 10th, 2007, 08:03
Category: Uncategorized

iphone.jpg
A group of iPhone users have reported that their handsets have permanently lost responsiveness to touch inputs across parts of the screen – generally about half an inch from the top and bottom of the screen.
According to AppleInsider, the problem remains even after the iPhone has been reset, updated with the 1.0.1 firmware software and cleaned. Most reported instances of this case have required replacements from Apple, whose technical support representatives have become “very familiar” with the touch screen failures and appearing to be bypassing the usual protocols for sending out replacements.
In several cases, customers who took their iPhones into Apple Store locations received brief inspections and three-day repair cycles from Apple. Per the stated US$29 iPhone rental, one customer mentioned that he’d successfully negotiated a waiver of the fee during the repair cycle.
Although Apple hasn’t officially commented about it, the unresponsive touch screens represent the second major hardware anomaly affecting the iPhone, the first being a wide variety of failed AC adapters that shipped with the iPhones.
If you’ve seen the touch screen problem on your end or have an idea or workaround, let us know in the comments or forums.


iphone.jpg
A group of iPhone users have reported that their handsets have permanently lost responsiveness to touch inputs across parts of the screen – generally about half an inch from the top and bottom of the screen.
According to AppleInsider, the problem remains even after the iPhone has been reset, updated with the 1.0.1 firmware software and cleaned. Most reported instances of this case have required replacements from Apple, whose technical support representatives have become “very familiar” with the touch screen failures and appearing to be bypassing the usual protocols for sending out replacements.
In several cases, customers who took their iPhones into Apple Store locations received brief inspections and three-day repair cycles from Apple. Per the stated US$29 iPhone rental, one customer mentioned that he’d successfully negotiated a waiver of the fee during the repair cycle.
Although Apple hasn’t officially commented about it, the unresponsive touch screens represent the second major hardware anomaly affecting the iPhone, the first being a wide variety of failed AC adapters that shipped with the iPhones.
If you’ve seen the touch screen problem on your end or have an idea or workaround, let us know in the comments or forums.

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