Apple Support app updated to 1.1, adds new scheduling features for Apple Authorized Service Provider locations

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Date: Wednesday, May 10th, 2017, 05:13
Category: App Store, Apple, Hardware, iOS, News, Software

This could come in handy.

Apple has just released version 1.1 of its Apple Support app, the new version allowing users to schedule device repairs at Authorized Service Providers, not just Apple store Genius Bars. The integration greatly increases the number of service locations available to customers and is a welcome addition for users living in rural areas where the nearest Apple store might be hours away.

Such a change brings the app more in line with Apple’s web site, which began displays authorized repair providers as of December. The app offers users a list of repair venues that can be sorted by location, distance and available appointment. The scheduling process is identical to reserving a spot at the Genius Bar, with authorized facilities presenting open dates and times which can then selected by the customer.


In addition to the scheduling system modification, the app now supports Genius Bar reservations at Apple retail locations in China, Hong Kong, Macao, Turkey and United Arab Emirates. A new simplified authentication process has also been implemented, while the app now supports iOS 10 rich notifications for chat. Finally, Apple includes the usual unspecified bug fixes and improvements to its list of upgrades.

The app also allows users to view technical documents, repair scheduling and obtain personal support via phone, chat or email, and case history information, among other assets.

Apple Support version 1.1 is a free 110MB download from the iOS App Store and require iOS 9.0 or later to install and run.

Via AppleInsider and the App Store

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