Apple Updates Knowledge Base Articles to Address iPhone, iDisk Issues

Posted by:
Date: Friday, January 8th, 2010, 07:57
Category: News

applelogo1.jpg

A recent set of Apple Knowledge Base updates include some useful tips for iPhone and iDisk users alike. The tips, per CNET, focus on users who are managing their SIM cards, connecting to data networks, and managing applications purchased from the App store. Apple also has a tip for iDisk users trying to share large numbers of files.

Without further ado, here we go:

Troubleshooting applications purchased from the App store:
iPhone applications may sometimes either not open, or you may have problems synchronizing them to your iPhone. In these cases there are several things you can try, including reauthorizing iTunes and reinstalling the iPhone application.

Removing SIM card prior to iPhone repair:
Apple has a SIM eject tool for the iPhone, but a standard paper-clip or similar device can also be used. This article covers how to eject the SIM.

iPhone: Troubleshooting Tesco connectivity issues:
UK users have the option of using a Tesco SIM card, and Apple’s suggestion is to review their support documentation for troubleshooting problems.

iPhone: Error message when trying to use a custom Access Point Name (APN):
This article covers an issue where long access point usernames and passwords may prevent the iPhone from connecting, resulting in a “PDP authentication failure” message.

iPod touch: Appears in iTunes but not in Finder or Windows Explorer:
This is standard behavior, because by default “Disk Mode” is not enabled for the iPod. If the iPod cannot be recognized in iTunes at all, see this Apple KB article: http://support.apple.com/kb/TS2050

iPod shuffle (3rd generation): Enabling and updating VoiceOver:
This article shows you how to enable voiceover on the latest iPod shuffle, which needs to be done through iTunes. Apple also has provided updates to voiceover, and covers how to install them from here.

iDisk: Sharing more than 500 files with the iDisk web app does not work:
Apple’s iDisk web sharing does not support more than 500 items. If you have more than this you will need to reduce the number, otherwise the number of files you have available will be truncated. The article includes tips on how to better manage large numbers of files so they can be accessed.

It’s not the be all and end all, but it can be useful stuff when you need it.

Recent Posts