Date: Monday, August 10th, 2009, 04:32
Category: hard drive, MacBook Pro
Apple may be working on a fix for a MacBook Pro issue in which owners have complained of annoying hard drive beeps and clicks from their notebooks.
According to AppleInsider, an Apple Discussions Board thread containing hundreds of posts features users complaining that their 7,200RPM hard drives will randomly click and beep, and some have experienced slower access times. The issue appears to have grown since it was first reported in January.
In recent days, numerous users have posted in the thread on the Apple Support forums, stating they were told on the phone by AppleCare representatives that the company is working on a fix. On Friday, user jgcamil wrote that he was told by Level 2 support that Apple is “highly” aware of the issue and it is one of the company’s “highest priorities.” But, he was also told he would have to “live with” the issue until an update is made available.
One AppleInsider reader whose MacBook Pro beeps occasionally said he’s frustrated that Apple has remained quiet on his costly investment. He said after researching the problem, he believes it’s caused by the original firmware for the hard drive.
“The crazy thing is that you can read comments about AppleCare Engineers stance on this issue: ‘Its normal behavior,’ (and) ‘Apple´s Working on a fix,'” he told AppleInsider. “Also, some of them are recommending doing a complete reinstall, when this issue is factory related.”
Users have also uploaded videos documenting the issue, including the one below:
If you’ve seen this issue on your end, please let us know.