Vincent Ferrari decided to cancel his AOL account. Little did he know how hard it was going to be. Click through to hear the audio recording of his phone call to AOL's cancellation (a.k.a. "retention") department.

I had an AOL account years ago. I kept it around because many of the suits in my office use AOL. When the boss needs AOL fixed, you’d better have an account to get it running. That’s fine with me. It made troubleshooting much easier. Even though my father and mother both had accounts under mine, their computer didn’t even have the software installed. No one in my family was using it, and at most I was using it once a month.

Recently, I decided that I could spend $14.95 a month in many better ways, and decided to cancel the AOL account. Knowing the horror stories, I decided to do the deed at work where I could record the whole thing. I knew it was going to be good, but I had no idea it would be the abusive disaster it was.Click here to check it out.

insignificant thoughts > Blog Archive > Cancelling AOL

technorati tags:AOL, Cancellation