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September 5, 2006
MacBook Random Shutdown Syndrome (RSS) Isolated
Chris Price has found an update on MacBook Random Shutdown Syndrome (RSS). Apple has isolated it to a design flaw in the heatsink. He called Apple and asked why his MacBook repair was "on hold" and they said that they were waiting for one part, a heatsink.
It's hard to say what's wrong with it, it could be a flaw with the installation (like, a gallon of thermal grease), or something with the design of the unit itself. I suspect that they've retooled the heatsink since many people are listed as "on hold" waiting for this one part.
UPDATED 01 September 2006:
Apple has posted a ridiculous knowledge base article on the topic that simply says "If your MacBook is shutting down intermittently, please contact AppleCare for service."
Posted by jasonogrady at September 5, 2006 8:01 AM
Category: MacBook
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Comments
Very good news!
Posted by: CoolCoCo at September 6, 2006 4:29 AM
I've read on the Apple Support forums of people having their heatsinks replaced and still being affected by the problem. It seems like this will never end!!!
Posted by: will at September 6, 2006 8:44 AM
My BlackBook has been at the Memphis repair facility for 2 weeks for the RSS problem. It's been "on hold" for a heat sink since Monday the 28th. Any idea on how long it's been taking to get these in? (Sorry if this gets posted twice - I got an error message and don't know if the first one "took" yet)
Posted by: Mark O'Brien at September 8, 2006 10:20 AM
My machine has been at an Apple repair facility since 8/28 waiting for a heat sink part, as well. I called for the second time today and the tech said that I have been put on the expedited parts list, and she will call me on Tuesday to get an expect repair date. I just hope Apple knows what they are talking about.
Posted by: Dogviews at September 9, 2006 3:08 PM
