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November 27, 2006

Melting or Fraying MagSafe Adapter Not Covered Under Warranty

MacFixIt has the skinny on MagSafe power adapters that are becoming frayed and even melting. In knowledge base article 302461 Apple calls this "strain relief damage" and says that it's not covered under warranty. "Strain relief damage and missing cable insulation or rubber typically result from excessive force or improper use which are not covered by Apple's one year limited warranty."

We've received several reports from readers indicating an issue where MagSafe power adapters -- included with MacBooks and MacBook Pros -- fray or melt at the wire-to-head connection point shown to the right, or at the metallic connection point.

MacFixIt - Melting or fraying MagSafe power adapter connections (MacBook, MacBook Pro)

Posted by jasonogrady at November 27, 2006 9:52 AM
Category: MacBook Pro

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Comments

Having had a MacBook Pro since April '06 I have had time to evaluate its features. The Magsafe connector is a great idea but there are a two problems with it. The first is the shape of the plug into the computer.
As this is a portable machine I take it with me and if I think that there is a chance that I will need more than three hours of power, I bring my charger. This means that I wrap the cord around the dogs povided on the adaptdor and stuff it into my bag. Here is where the first problem arises. The edges of the plug which go into the computer are sharp and tend to catch on things like, anything in the bag or the zipper itself. This on a contunuous basis could comprimise the cord to plug connection.
Secondly I noticed than after forming a sharp bend in the cable, it seems to produce a permanent kink in the line which leads me to believe that the wires are placed loosly in the cable sheath. I have seen reports of kinks in the line next to the plug where it goes into the computer. My cable also does this. Upon a scrutinization of the plug end I noticed that the two middle contacts of the four are slightly more recessed into the plug than the outer ones.
This brings to mind the report earlier this year of a plug frying itself. If the contacts are in the precarious situation of ALMOST making contact the resulting arcing could cause them to burn out.
This is my theory.
The MacBook Pro is a super machine and I am very happy with it.
Cheers:
Bob

Posted by: WetcoastBob at November 27, 2006 3:34 AM

I have had a macbook pro since may 2006. I had exactley the problem mentioned in this article. I noticed that the plastic sheath had pulled back from the magsafe connector and the metal shielding wire was visible. I was not happy with this so I reported it to apple and they replaced my charger unit free of charge. In my opinion the strain relief at the junction with the magsafe connector is insufficient. It needs at least a centimeter of protection coming out of the rear of the connector.

Posted by: Chris Richardson at November 27, 2006 5:31 AM

Hey everyone - we have this great new "magsafe" connector that is designed to be the "weak point" that disconnects before any other parts get damaged due to strain on the cable.

But... if any other parts get damaged due to strain, it's your fault, and not covered under warranty.

Bravo Apple.

Posted by: Derrick Fogle at November 27, 2006 10:07 AM

I think you'll find this is because of the way the thing is marked. People probably no longer believe they have to disconnect by remove the connector but rather just tug on the cable itself which causes undue stress at the connector.

Posted by: Robert Nicholson at November 27, 2006 4:23 PM

I had this problem on my MacBook Pro. This is just one of the MANY MANY problems I've had w/ the machine. It got so bad that I the wires became frayed and would no longer charge my machine. I brought the adapter into the apple store and they ordered a replacement pronto. I also have to agree with the commenter above about the sharp edges being a cause for concern; looks nice, but functionally problematic.

Posted by: Rick at November 27, 2006 6:39 PM

The adaptor on my machine became frayed after only about 3 weeks...wires were exposed and it would no longer charge my machine. Apple replaced it (although it took them a week to send me a replacement adapter, apparently they had none in stock). The replacement one appears to be a good deal sturdier at the connection point, and I have not had the same problems since.

Posted by: Chris at November 27, 2006 10:32 PM

on any cord with a connector at the end one shoulkd never pull on the cord to remove. Always grip the connector to remove. Strain releif is exactlt that - it releives the strain caused by the weight of the cable pulled by gravity. It is not a grip to pull on.
You might notice that old floor lamp cords or other house appliances that get their cords tugged on have the same problem of fraying, which can cause a short. those are purely the users fault and never covered by warranty.

Posted by: Anonymous at November 27, 2006 11:09 PM

I am having the same exact problem with my MacBook Pro 17 inch power adapter. I just took my MacBook Pro into an Apple Store because I also have a "swelling" battery. Unfortunately none of the Apple Stores here in Atlanta seem to have any 17 inch batteries in stock!

I mentioned the chord fraying to the "genius" and he gave me the line about it being normal wear and tear and not covered under warranty. I explained to him that I have had 7 Apple laptops and and provide support in my office for as many and had not any problems like with this adapter! I think this is an obvious design flaw with the new adapter.

Posted by: Kevin at November 28, 2006 7:42 AM

Apple should be a good sport and admit it is a fundamental design fault. Then redesign it and win more loyalty and customers with their 'renowned' customer service by replacing the 'faulty' ones. In my book (no pun intended), it's similar to the Sony battery fiasco and another potential cause for an Apple notebook to go up in flames (an own goal in this case). Cheaper to replace the badly designed cable than to save the corporate image after it happens. How about it Mr. Jobs?

Posted by: Polymer Head at November 29, 2006 8:22 AM

anonymous wrote, "cords tugged on have the same problem of fraying, which can cause a short. those are purely the users fault and never covered by warranty."

Unless you bought a Dell. I've never had a problem getting a frayed Dell power adapter replaced if the machine itself was under warranty.

Posted by: richard at November 29, 2006 3:25 PM

UPDATE:
Apple has now replaced my "swelling" battery on my 17 inch Macbook Pro.

I also went to a different Apple store in my area and talked to a person at the genius bar and simply asked them to replace my fraying adapter because I was afraid it would fail soon.

She replaced it right away. As I walked out she admonished me to make sure I pull it off by the plug and not the wire in the future!

I'm sorry but the current design encourages removal via the wire. It is the fastest way to remove it and I'm sure everyone like me has "demonstrated" how it works by simulating an accidental removal multiple times.

Time for a rev. 2 of adapter I think.

Posted by: Kevin at November 29, 2006 4:31 PM

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