O'Grady's PowerPage » AppleCare

Assorted Mac, iPad and Beats products edge towards “obsolete” status, will no longer be eligible for service or repair after December 8th

Posted by:
Date: Monday, November 2nd, 2015, 06:59
Category: AppleCare, iMac, iPod Touch, Mac Pro, MacBook Air, MacBook Pro, News, Software

Every so often, a group of Apple products moves into an “Obsolete” category, meaning the product is no longer eligible for service or repair support through Apple retail stores or authorized third-party channels.


This time around, the products include:
– iMac (21.5-inch, Late 2009)

– iMac (27-inch, Late 2009)

– MacBook Air (Mid 2009)

– Mac Pro (Early 2009)


Apple boosts AppleCare+ price for iPhone 6s, 6s Plus handsets, offers preorder preparation guide

Posted by:
Date: Thursday, September 10th, 2015, 07:45
Category: AppleCare, iPhone, News


AppleCare+ just got a bit more expensive if you’re looking to cover an iPhone 6s or 6s Plus handset.

On Wednesday, Apple released the more expensive rates as well as a preparation guide and preorder tool for those looking to pick up one of the new models this weekend.

The new pricing has two years of AppleCare+ for the handsets at US$129.99 for two years of coverage. The program provides coverage for two accidental damage claims with a per-incident service fee of US$99.99.


Rumor: Best Buy to sell AppleCare, AppleCare+ warranties ahead of next-gen iPhone launch

Posted by:
Date: Monday, August 17th, 2015, 07:58
Category: Apple Watch, AppleCare, iPhone, News, retail


This leak came out the door pretty quickly, which makes it interesting.

Best Buy has apparently inked a deal to begin selling AppleCare+ warranty extensions for its products. In addition to this, employees have also been told that the next-gen iPhone will be announced to the public on September 10th.

According to a recent tip, the new iPhone lineup will be available at Best Buy starting September 13th, the AppleCare+ warranty covering all eligible products.


“Staingate” controversy gains traction, cites Apple as responsible for screen coating damage on Retina display notebooks

Posted by:
Date: Monday, July 13th, 2015, 08:37
Category: AppleCare, Hardware, MacBook Pro, News


This is pretty much the digital version of the local peasantry showing up at your front door with torches and pitchforks.

A small number of Retina MacBook Pro owners are calling for Apple to replace or repair their notebooks after discovering what appears to be irreparable damage to an antireflective screen coating layer, a problem the group has dubbed “staingate.”

The problems manifest themselves in the form of blotches, streaks and other anomalies attributed to faults in the antireflective coating applied to a Retina MacBook’s display surface. The origin of this “staining” is unknown, though some have speculated a combination of high humidity and over cleaning might be contributing factors.


Apple allows for wider battery coverage in updated AppleCare+ plans for iPhone, iPad, iPod and Apple Watch

Posted by:
Date: Friday, June 26th, 2015, 08:08
Category: Apple Watch, AppleCare, iPad, iPhone, iPod, News, Wearables


The AppleCare+ Protection Plan terms for the iPhone, iPad, iPod and Apple Watch just got a little better. Apple has now included language that would cover batteries with less than 80% of their original capacity within the extended warranty period, whereas it previously covered batteries that retained less than 50 percent of their original capacity. The change applies to AppleCare+ purchased for iPhone, iPad, iPod and all Apple Watch models on April 9th, 2015 or later.

The new criteria will allow for the replacement of defective batteries that do not live up to the 80 percent specification free of charge as long as the device is within its AppleCare+ coverage period. Otherwise, Apple charges US$79 for out-of-warranty battery service for all Apple Watch batteries that retain less than 80 percent of their original capacity per Apple’s diagnostic testing, plus a US$6.95 shipping charge if required.


AppleCare+ plan, service prices for Apple Watch units unveiled

Posted by:
Date: Friday, April 10th, 2015, 08:37
Category: AppleCare, Hardware, News, Uncategorized, Wearables


How much is your AppleCare+ plan going to be for your snazzy new Apple Watch?

Apple has an answer for that.

With Apple Watch preorders opening last night/the Watchening, specific numbers have surfaced for AppleCare+ and repair fees for out-of warranty watches. These numbers are a bit frightening, as a coverage plan for an Apple Watch Edition model can rise into the thousands of dollars.


AppleCare+ warranty for Apple Watch to cover two incidents of accidental damage

Posted by:
Date: Monday, March 9th, 2015, 16:49
Category: AppleCare, Hardware, News, Wearables


If you ding your brand-spanking-new Apple Watch, there IS some forgiveness for it.

As long as it’s the low-end watch and not the super-mega-premium Apple Watch model.

The Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for hardware repairs and up to 90 days of complimentary support from Apple, the same coverage offered for the iPhone, iPad and many other products. Meanwhile, the more expensive 18-karat gold Apple Watch Edition will be backed by two years of hardware coverage and complimentary support.


A compelling case for using a case

Posted by:
Date: Monday, February 10th, 2014, 08:03
Category: AppleCare, Cases, Consumer Electronics, iPad Air, iPad mini, iPhone, Mobile Phone

shattered-ipadIf you stacked one of every different mobile device case end to end, I bet it would reach Mars. Ok, maybe not, but there are an overwhelming number of choices for protecting your device. Even with all the options, ranging in price from just a few dollars to hundreds of dollars, many people choose not to get a case of any kind. With the first couple of iPhones, especially the original, even I was reluctant to cover up Apple’s designs with some ugly chunk of plastic. Once Apple started covering it all in glass, starting with the iPhone 4, I had to rethink this policy and have had some kind of case ever since. It doesn’t hurt that if you choose to sell your device later, a case can keep it looking almost new and fetch a higher resale price.


Apple starts repairing iPhone 5C screens in stores

Posted by:
Date: Thursday, January 23rd, 2014, 09:28
Category: Apple, AppleCare, Hardware, iPhone, News, retail, Retail Store

AppleGeniusBarBack in November we mentioned Apple’s plans to start offering in-store screen replacements for the iPhone 5S and 5C. This week, Apple started its roll-out of iPhone 5C repairs, so if you’ve got an iPhone 5C with a cracked or broken screen, the Geniuses at the local Apple Store can replace it while you wait, rather than sending it out. This makes two models that can be repaired in-store, the iPhone 5 and now the 5C. The 5S, for now, still needs to be sent into Apple for repairs, possibly due to the added complications of working around the Touch-ID sensor/home button. No news yet on when the 5S plan will get rolled out. As we reported before, the in-store replacement cost should be $150, with the price being $80 if your iPhone is covered by the original warranty or an AppleCare plan. The policy should be rolled out to all stores by the end of this week, but could take a little longer if the store is not in or near a large city.

Apple will be offering in-store iPhone display replacements

Posted by:
Date: Thursday, November 7th, 2013, 10:54
Category: Announcement, Apple, AppleCare, Hardware, iPhone, Retail Store

AppleGeniusBarAccording to MacRumors, Apple is rolling out a repair policy for iPhone 5S and 5C display replacements and other repairs, where they will be done within the store’s own repair facilities, rather than replacing the entire phone. This is part of a move by Apple to reduce repair costs on new iPhones. This may reduce costs for Apple, but not so much for iPhone owners. Currently, without an AppleCare plan for your iPhone, you can get the screen replaced for $150. With AppleCare, a replacement will run you $80. (more…)