Apple extends warranty program to three years to address detaching back cover issue for first-gen Apple Watch

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Date: Wednesday, July 12th, 2017, 05:54
Category: Apple Watch, AppleCare, Hardware, News, retail, Wearables

If you’ve had problems with the back cover detaching from your first-gen Apple Watch, Apple has extended its program to offer a second year of free repair coverage for the issue. In addition, a service document shows that this program has been extended to three years

Per the document:

Apple has determined that under certain conditions on some Apple Watch (1st generation) devices the back cover may separate from the watch case. Apple will service eligible devices free of charge. Apple will authorize coverage for three (3) years from the date of purchase.

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AppleCare+ terms quietly updated, now include coverage two accidental damage incidents, on-site repairs for desktop Macs

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Date: Monday, June 5th, 2017, 17:04
Category: AppleCare, Hardware, MacBook Pro, News

AppleCare+ just got a bit more lenient.

Following Apple’s quiet expansion of AppleCare+’s warranty period from two to three years a while back, as well as covering accidental damage to the company’s desktop and MacBook product families, Apple has brought the AppleCare+ package in line with services provided for its mobile devices.

The new coverage allows for repairs for up to two accidents, with each subject to a service fee of $99 for damage to the screen or the external enclosure, plus tax, while other types of damage will cost $299 per incident.

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Apple quietly extends AppleCare+ policies from 60 days to one year for iPhone purchases

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Date: Monday, March 20th, 2017, 05:12
Category: Apple TV, AppleCare, Hardware, iPhone, News, retail

Modern mobile smartphone with broken screen isolated on white background.

If you have an AppleCare+ policy, you’re going to like this.

Apple has quietly updated its AppleCare+ policy, extending the purchase window for iPhones from 60 days to one year. The change has been confirmed with a support rep, but is not yet showing up on Apple’s official product page for AppleCare+.

If you go to Apple’s eligibility tool and input your serial number from the iPhone’s settings panel, you should be able to see a new purchase option so long as you purchased the device within the last year.

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Apple relaxes policy, now allows for third-party iPhone display repair without violating warranty

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Date: Monday, February 27th, 2017, 05:05
Category: AppleCare, Hardware, iPhone, News

It looks like you’ll be able to have your iPhone screen replaced via a third-party without violating your warranty in the near future.

Apple is apparently changing its long-standing policy regarding third-party iPhone screen repairs. A new memo sent to Apple retail employees states that a customer having their device’s screen repaired by a third-party source no longer voids their warranty like it once did…

The memo says that retail stores and Apple Authorized Service Providers should inspect the device in question for things such as fraud or tampering, but then proceed as normal with the repair. This, of course, assumes that what needs to be repaired doesn’t relate to the display.

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Apple now allows users to book repairs via Apple Authorized Service Providers through support web site

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Date: Wednesday, December 7th, 2016, 05:02
Category: Apple, AppleCare, Hardware, iPhone, News

applelogo1

It’s a quiet update, but it makes a difference.

Apple recently updated its Support web site to include a feature that allows users to find and schedule repairs for iPhones, Macs, and iPads from Apple Authorized Service Providers.

When troubleshooting a product, choosing “Bring in for Repair” after going through Apple’s support prompts now brings up all repair centers near a customer, including Apple’s own retail stores and retail locations where customers can get repairs from Apple Authorized Service Providers.

The site includes nearly all local Apple Authorized Service Providers and lists availability for the fastest repairs and same-day service. There’s also an option to book a repair directly from the site.

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Leaked photo hints at $29 repair fee for iPhone 7 Plus screen damage with AppleCare+ plan

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Date: Monday, September 12th, 2016, 10:57
Category: AppleCare, Hardware, iPhone, photos, Rumor

It apparently pays to have AppleCare+ on your upcoming iPhone 7 Plus handset.

A leaked image shows the AppleCare+ screen replacement price for an iPhone 7 Plus being a mere $29 with prices for more extensive damage being listed alongside it.

iphone7plusscreencost

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Apple involved in class action lawsuit alleging refurbished units were provided under AppleCare+

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Date: Thursday, July 21st, 2016, 08:29
Category: AppleCare, Hardware, Legal, News

applecareplus

Well, this is kind of a mess.

On Thursday, Apple was hit with yet another class action lawsuit, the suit alleging that the company has been replacing damaged devices under AppleCare+ with refurbished units. This isn’t the first suit of its kind in this regard and similar suits have been filed in the past.

This lawsuit, filed today in California, accuses Apple of not holding true to the AppleCare+ contract, which states that devices replaced as part of the program are the “equivalent to new in performance and reliability.” The lawsuit was initiated by Vicky Maldonado and Joanne McRight.

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Assorted Mac, iPad and Beats products edge towards “obsolete” status, will no longer be eligible for service or repair after December 8th

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Date: Monday, November 2nd, 2015, 06:59
Category: AppleCare, iMac, iPod Touch, Mac Pro, MacBook Air, MacBook Pro, News, Software

Every so often, a group of Apple products moves into an “Obsolete” category, meaning the product is no longer eligible for service or repair support through Apple retail stores or authorized third-party channels.

appleobsoleteproducts

This time around, the products include:
– iMac (21.5-inch, Late 2009)

– iMac (27-inch, Late 2009)

– MacBook Air (Mid 2009)

– Mac Pro (Early 2009)

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Apple boosts AppleCare+ price for iPhone 6s, 6s Plus handsets, offers preorder preparation guide

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Date: Thursday, September 10th, 2015, 07:45
Category: AppleCare, iPhone, News

applecare+logo

AppleCare+ just got a bit more expensive if you’re looking to cover an iPhone 6s or 6s Plus handset.

On Wednesday, Apple released the more expensive rates as well as a preparation guide and preorder tool for those looking to pick up one of the new models this weekend.

The new pricing has two years of AppleCare+ for the handsets at US$129.99 for two years of coverage. The program provides coverage for two accidental damage claims with a per-incident service fee of US$99.99.

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Rumor: Best Buy to sell AppleCare, AppleCare+ warranties ahead of next-gen iPhone launch

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Date: Monday, August 17th, 2015, 07:58
Category: Apple Watch, AppleCare, iPhone, News, retail

applecareplus

This leak came out the door pretty quickly, which makes it interesting.

Best Buy has apparently inked a deal to begin selling AppleCare+ warranty extensions for its products. In addition to this, employees have also been told that the next-gen iPhone will be announced to the public on September 10th.

According to a recent tip, the new iPhone lineup will be available at Best Buy starting September 13th, the AppleCare+ warranty covering all eligible products.

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