A compelling case for using a case

Posted by:
Date: Monday, February 10th, 2014, 08:03
Category: AppleCare, Cases, Consumer Electronics, iPad Air, iPad mini, iPhone, Mobile Phone

shattered-ipadIf you stacked one of every different mobile device case end to end, I bet it would reach Mars. Ok, maybe not, but there are an overwhelming number of choices for protecting your device. Even with all the options, ranging in price from just a few dollars to hundreds of dollars, many people choose not to get a case of any kind. With the first couple of iPhones, especially the original, even I was reluctant to cover up Apple’s designs with some ugly chunk of plastic. Once Apple started covering it all in glass, starting with the iPhone 4, I had to rethink this policy and have had some kind of case ever since. It doesn’t hurt that if you choose to sell your device later, a case can keep it looking almost new and fetch a higher resale price.

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Apple starts repairing iPhone 5C screens in stores

Posted by:
Date: Thursday, January 23rd, 2014, 09:28
Category: Apple, AppleCare, Hardware, iPhone, News, retail, Retail Store

AppleGeniusBarBack in November we mentioned Apple’s plans to start offering in-store screen replacements for the iPhone 5S and 5C. This week, Apple started its roll-out of iPhone 5C repairs, so if you’ve got an iPhone 5C with a cracked or broken screen, the Geniuses at the local Apple Store can replace it while you wait, rather than sending it out. This makes two models that can be repaired in-store, the iPhone 5 and now the 5C. The 5S, for now, still needs to be sent into Apple for repairs, possibly due to the added complications of working around the Touch-ID sensor/home button. No news yet on when the 5S plan will get rolled out. As we reported before, the in-store replacement cost should be $150, with the price being $80 if your iPhone is covered by the original warranty or an AppleCare plan. The policy should be rolled out to all stores by the end of this week, but could take a little longer if the store is not in or near a large city.

Apple will be offering in-store iPhone display replacements

Posted by:
Date: Thursday, November 7th, 2013, 10:54
Category: Announcement, Apple, AppleCare, Hardware, iPhone, Retail Store

AppleGeniusBarAccording to MacRumors, Apple is rolling out a repair policy for iPhone 5S and 5C display replacements and other repairs, where they will be done within the store’s own repair facilities, rather than replacing the entire phone. This is part of a move by Apple to reduce repair costs on new iPhones. This may reduce costs for Apple, but not so much for iPhone owners. Currently, without an AppleCare plan for your iPhone, you can get the screen replaced for $150. With AppleCare, a replacement will run you $80. (more…)

AppleCare+ policies to change, will allow for hardware repairs in any country where AppleCare+ is offered

Posted by:
Date: Wednesday, September 25th, 2013, 07:48
Category: Apple TV, AppleCare, iPad, iPhone, iPod, News

applecare

If you travel with an AppleCare-covered device, you might like this.

Per AppleInsider and TechCrunch, it was revealed on Tuesday that Apple has changed the terms and conditions tied to AppleCare+ and will be lifting geographic limitations on support, meaning travelers can get their device serviced outside of their home country.

As noted, the recent policy change allows owners to take in products for repair in any country where AppleCare+ is offered, lifting previous restrictions that limited service to the country in which the plan was purchased. Devices include the iPhone, iPad, iPod, Apple TV, Apple displays and Mac models.

It should be noted that replacements and repairs may not be offered in all countries. The publication offers the CDMA version of the iPhone 5 as an example, pointing out the handset can’t be serviced or replaced in countries where it is not sold, like Brazil.

The changes are likely part of Apple’s continued effort to overhaul its post-sales service. When the iPhone 5s and 5c were unveiled on Sept. 10, it was announced that the AppleCare+ for iPhone per-incident deductible would be raised to US$79, up from US$49 previously.

Currently, AppleCare+ for iPhone, iPad and iPod is offered in Austria, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, Singapore, Spain, Switzerland, the UK and the US.

Stay tuned for additional details as they become available.

AppleCare+ program rolled out for iPad 3, usual terms apply

Posted by:
Date: Wednesday, March 7th, 2012, 13:08
Category: AppleCare, iPad, News

If you’re going to snag an iPad 3, it never hurts to have it under warranty.

Per MacNN, in tandem with announcing a third-generation iPad, Apple has also brought its AppleCare+ warranty option to the tablet. By default an iPad is only given a limited one-year warranty, with 90 days of free support. Paying US$99 extends coverage up to two years, and allows for two incidents of accidental damage, although in each instance a US$49 service fee still applies.

The plan covers not just an iPad but its battery, power adapter, and USB cable, as well as any AirPort or Time Capsule device bought during coverage or two years before. AppleCare+ must, however, be applied no later than 30 days after buying an iPad. The warranty package was initially offered only to iPhone 4S buyers.

Stay tuned for additional details as they become available.