Apple quietly extends AppleCare+ policies from 60 days to one year for iPhone purchases

Posted by:
Date: Monday, March 20th, 2017, 05:12
Category: Apple TV, AppleCare, Hardware, iPhone, News, retail

Modern mobile smartphone with broken screen isolated on white background.

If you have an AppleCare+ policy, you’re going to like this.

Apple has quietly updated its AppleCare+ policy, extending the purchase window for iPhones from 60 days to one year. The change has been confirmed with a support rep, but is not yet showing up on Apple’s official product page for AppleCare+.

If you go to Apple’s eligibility tool and input your serial number from the iPhone’s settings panel, you should be able to see a new purchase option so long as you purchased the device within the last year.

(more…)

Apple relaxes policy, now allows for third-party iPhone display repair without violating warranty

Posted by:
Date: Monday, February 27th, 2017, 05:05
Category: AppleCare, Hardware, iPhone, News

It looks like you’ll be able to have your iPhone screen replaced via a third-party without violating your warranty in the near future.

Apple is apparently changing its long-standing policy regarding third-party iPhone screen repairs. A new memo sent to Apple retail employees states that a customer having their device’s screen repaired by a third-party source no longer voids their warranty like it once did…

The memo says that retail stores and Apple Authorized Service Providers should inspect the device in question for things such as fraud or tampering, but then proceed as normal with the repair. This, of course, assumes that what needs to be repaired doesn’t relate to the display.

(more…)

Apple now allows users to book repairs via Apple Authorized Service Providers through support web site

Posted by:
Date: Wednesday, December 7th, 2016, 05:02
Category: Apple, AppleCare, Hardware, iPhone, News

applelogo1

It’s a quiet update, but it makes a difference.

Apple recently updated its Support web site to include a feature that allows users to find and schedule repairs for iPhones, Macs, and iPads from Apple Authorized Service Providers.

When troubleshooting a product, choosing “Bring in for Repair” after going through Apple’s support prompts now brings up all repair centers near a customer, including Apple’s own retail stores and retail locations where customers can get repairs from Apple Authorized Service Providers.

The site includes nearly all local Apple Authorized Service Providers and lists availability for the fastest repairs and same-day service. There’s also an option to book a repair directly from the site.

(more…)

Leaked photo hints at $29 repair fee for iPhone 7 Plus screen damage with AppleCare+ plan

Posted by:
Date: Monday, September 12th, 2016, 10:57
Category: AppleCare, Hardware, iPhone, photos, Rumor

It apparently pays to have AppleCare+ on your upcoming iPhone 7 Plus handset.

A leaked image shows the AppleCare+ screen replacement price for an iPhone 7 Plus being a mere $29 with prices for more extensive damage being listed alongside it.

iphone7plusscreencost

(more…)

Apple involved in class action lawsuit alleging refurbished units were provided under AppleCare+

Posted by:
Date: Thursday, July 21st, 2016, 08:29
Category: AppleCare, Hardware, Legal, News

applecareplus

Well, this is kind of a mess.

On Thursday, Apple was hit with yet another class action lawsuit, the suit alleging that the company has been replacing damaged devices under AppleCare+ with refurbished units. This isn’t the first suit of its kind in this regard and similar suits have been filed in the past.

This lawsuit, filed today in California, accuses Apple of not holding true to the AppleCare+ contract, which states that devices replaced as part of the program are the “equivalent to new in performance and reliability.” The lawsuit was initiated by Vicky Maldonado and Joanne McRight.

(more…)

Assorted Mac, iPad and Beats products edge towards “obsolete” status, will no longer be eligible for service or repair after December 8th

Posted by:
Date: Monday, November 2nd, 2015, 06:59
Category: AppleCare, iMac, iPod Touch, Mac Pro, MacBook Air, MacBook Pro, News, Software

Every so often, a group of Apple products moves into an “Obsolete” category, meaning the product is no longer eligible for service or repair support through Apple retail stores or authorized third-party channels.

appleobsoleteproducts

This time around, the products include:
– iMac (21.5-inch, Late 2009)

– iMac (27-inch, Late 2009)

– MacBook Air (Mid 2009)

– Mac Pro (Early 2009)

(more…)

Apple boosts AppleCare+ price for iPhone 6s, 6s Plus handsets, offers preorder preparation guide

Posted by:
Date: Thursday, September 10th, 2015, 07:45
Category: AppleCare, iPhone, News

applecare+logo

AppleCare+ just got a bit more expensive if you’re looking to cover an iPhone 6s or 6s Plus handset.

On Wednesday, Apple released the more expensive rates as well as a preparation guide and preorder tool for those looking to pick up one of the new models this weekend.

The new pricing has two years of AppleCare+ for the handsets at US$129.99 for two years of coverage. The program provides coverage for two accidental damage claims with a per-incident service fee of US$99.99.

(more…)

Rumor: Best Buy to sell AppleCare, AppleCare+ warranties ahead of next-gen iPhone launch

Posted by:
Date: Monday, August 17th, 2015, 07:58
Category: Apple Watch, AppleCare, iPhone, News, retail

applecareplus

This leak came out the door pretty quickly, which makes it interesting.

Best Buy has apparently inked a deal to begin selling AppleCare+ warranty extensions for its products. In addition to this, employees have also been told that the next-gen iPhone will be announced to the public on September 10th.

According to a recent tip, the new iPhone lineup will be available at Best Buy starting September 13th, the AppleCare+ warranty covering all eligible products.

(more…)

“Staingate” controversy gains traction, cites Apple as responsible for screen coating damage on Retina display notebooks

Posted by:
Date: Monday, July 13th, 2015, 08:37
Category: AppleCare, Hardware, MacBook Pro, News

retinastain

This is pretty much the digital version of the local peasantry showing up at your front door with torches and pitchforks.

A small number of Retina MacBook Pro owners are calling for Apple to replace or repair their notebooks after discovering what appears to be irreparable damage to an antireflective screen coating layer, a problem the group has dubbed “staingate.”

The problems manifest themselves in the form of blotches, streaks and other anomalies attributed to faults in the antireflective coating applied to a Retina MacBook’s display surface. The origin of this “staining” is unknown, though some have speculated a combination of high humidity and over cleaning might be contributing factors.

(more…)

Apple allows for wider battery coverage in updated AppleCare+ plans for iPhone, iPad, iPod and Apple Watch

Posted by:
Date: Friday, June 26th, 2015, 08:08
Category: Apple Watch, AppleCare, iPad, iPhone, iPod, News, Wearables

applecareplus

The AppleCare+ Protection Plan terms for the iPhone, iPad, iPod and Apple Watch just got a little better. Apple has now included language that would cover batteries with less than 80% of their original capacity within the extended warranty period, whereas it previously covered batteries that retained less than 50 percent of their original capacity. The change applies to AppleCare+ purchased for iPhone, iPad, iPod and all Apple Watch models on April 9th, 2015 or later.

The new criteria will allow for the replacement of defective batteries that do not live up to the 80 percent specification free of charge as long as the device is within its AppleCare+ coverage period. Otherwise, Apple charges US$79 for out-of-warranty battery service for all Apple Watch batteries that retain less than 80 percent of their original capacity per Apple’s diagnostic testing, plus a US$6.95 shipping charge if required.

(more…)