Apple informs former MobileMe users that their extra 2 GB of iCloud storage space has expired

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Date: Tuesday, October 1st, 2013, 06:20
Category: iCloud, News, Software

Not only did the U.S. government enter a shutdown today, so did your complimentary iCloud storage.

Per The Unofficial Apple Weblog, Apple has sent out emails informing iCloud users their complimentary iCloud storage has expired. The complimentary iCloud storage was a free extra 20 GB of storage for MobileMe members. Now all those members will be downgraded to the free 5 GB of iCloud storage all iCloud members get.

While any free storage is generally a good deal, Apple’s complimentary 5 GB now has to weigh against the 7 GB Microsoft has been offering with its SkyDrive service, although it still readily trumps Dropbox’s free 2 GB of storage space.

Still, it had to happen sometime…

Apple cites iCloud e-mail problems as fixed, despite user complaints

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Date: Friday, September 14th, 2012, 09:01
Category: iCloud, News

They hammered away at iCloud for a bit and with any luck, the e-mail outage has been resolved.

Per CNET, Apple’s iCloud services are now being reported as fully operational again according to the iCloud status page, but some problems may linger for users.

For the past few days, a large number of iCloud users had been hit with an outage that prevented them from using their e-mail accounts. In some cases the problem resulted in delayed e-mail messages that would arrive hours after being sent, but in other cases no mail would get through at all.
When the problem happened Apple did not offer much information on what was causing the outage, and only mentioned in a terse status update on its Web site that about 1-2 percent of users were affected and that the company would be fixing the problem ASAP.

Efforts to fix the problem from the user end generated stories such as this:
“The Apple tech I spoke with had me delete my account on my iPad and then reinstall it which did nothing more than make me lose all my previous emails that I had already received. I have a case number and a direct contact to that technician but he is allowing all his calls go to voicemail and not returning any calls. I am so deeply disappointed in the service they are providing. Their lack of communication is seriously hurting my business.”

Even for those who did not touch their computer’s settings, Apple has claimed e-mails that did not arrive over the past few days should begin to do so once the problems were addressed. However, even though messages are beginning to arrive, some users are noticing other problems such as garbled messages in their e-mail inboxes that have dates of 12/31/1969 and illegible subject lines or no apparent content to them at all.

These issues have a number of the approximate 2-3 million affected users concerned that they may not be properly receiving messages sent to them during the outage.

Restoring the Mail folder in the user library to that before you made any changes to your account should restore your account as it was, allowing it to receive messages sent over the past few days during the iCloud outage.

If when you first noticed this problem you attempted to correct it by deleting your previous e-mail settings and have lost messages from doing so, you might be able to retrieve them from a Time Machine backup. To do this, quit Mail if it is running and then in the Finder choose “Go to Folder” from the Go menu. Enter ~/Library in the path field that appears, and when the library folder opens, invoke the Time Machine interface. Locate the backup from before you made your modifications, and then restore the Mail folder from this backup instance. After doing this, exit Time Machine and re-launch Mail, and both your previous messages should be in your inbox along with new ones received now that the outage has been addressed.

If you are concerned about not having received e-mails sent to you during the outage, then you might consider sending an e-mail to your contacts informing them of the outage and requesting they re-send any messages from the past few days. The service being online and operational means once users tackle any residual problems on their end they should be able to continue using the e-mail service without problems.

Stay tuned for additional details as they become available and please let us know if the iCloud e-mail fix did or didn’t work for you.

iCloud e-mail woes extend into second day, Apple citing only 1.1% of users currently affected

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Date: Wednesday, September 12th, 2012, 08:21
Category: iCloud, News

Well, this is a bit embarrassing, especially only a few hours before an anticipated slew of new product announcements today…

Per The Unofficial Apple Weblog, Apple’s iCloud email outage continues into its second day, the company’s status site claiming that only 1.1 percent of iCloud users are affected. Since Tuesday morning, iCloud mail connectivity has been iffy or entirely absent for some subscribers, and Apple’s not commenting aside from the “we’re working on it” notice.

Oddly enough, the discussions board seems to be weighted toward non-US users having issues.

Stay tuned for additional details as they become available and if your iCloud email has been down or iffy, please let us know in the comments.

Apple making changes with iCloud Notes and Reminders, adding more comprehensive Lost My iPhone feature in forthcoming updates

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Date: Tuesday, September 11th, 2012, 06:27
Category: iCloud, News, Software

Some upcoming iCloud features could prove incredibly useful and interesting.

Per AppleInsider, the upcoming iCloud Notes and Reminders apps are virtually identical to their iOS and OS X Mountain Lion siblings. The new Reminders web app offers a cloud-based version of events synced with iOS mobile devices and desktop Macs, although it does not support location based reminders (simply ignoring any “geofence” reminder settings triggered to go out when entering or leaving a particular location).

Notes gets a similar web treatment, although unlike its iOS and OS X counterparts, there’s no way to change the default font from Noteworthy. Notes on the web also reflects the stitched leather binding of its iOS counterpart rather than the plainer version in OS X.

In addition to the two new apps, iCloud Mail and Calendar are both getting minor updates. The new Mail adds support for VIP inboxes introduced in Mountain Lion’s Mail this summer.

Mail also uses iOS style scroll bars that are skinnier and translucent, in strange contrast to iCloud’s Calendar app, which continues to use a standard scroll bars with a full gutter and arrow buttons.

The only apparent change in Calendars is the removal of the Reminders list, which is now its own app. Similarly, the iCloud Contacts app hasn’t changed at all, so it retains the odd “bookmark” control for accessing contact groups that Apple has removed from both the OS X and iOS 6 versions of the app.

Also left apparently unchanged is Apple’s support for saving and accessing iWork documents from the web. Overall, the company’s web strategy for iCloud seems very conservative, given that both Google and now Microsoft have made web versions of their office apps a prominent part of their software strategy.

One final feature Apple has added to iCloud’s web portfolio is a new “Lost Mode” within Find My iPhone. The new feature is an enhancement over the previous version, which only offers to lock the device and optionally send it a message.

If your iOS 6 device goes missing, you can click on Lost Mode and the app prompts you to enter a phone number and message, locks the device remotely and will track the device every time it moves, reporting changes in location via email updates. It will also draw each location change on the map, showing a trail of where the device has shown up.

Devices that haven’t yet upgraded to iOS 6, along with Macs registered to use iCloud’s Find My Mac, continue to support the old Lock feature, without updates or live tracking.

Notably, Apple is still using Google Maps within iCloud rather than its own Maps that will launch with the new iOS 6 update later this week. The company may transition over to its own map services at some point.

Stay tuned for additional details as they become available.

How-To: Remote lock, remote wipe and restore data to a Mac via iCloud

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Date: Tuesday, August 14th, 2012, 06:11
Category: How-To, iCloud, News

You might want to take a gander at this.

Following last week’s news that Wired journalist Mat Honan had his Mac remotely wiped as part of a devastating attack by hackers, a lot of interest has been focused on how to both remotely wipe your Mac’s data via iCloud as well as restore your data via iCloud.

Jim Tanous has stepped up to the plate over at the Mac Observer and offered a useful step by step guide as to how to remote lock, remote wipe and restore data to your Mac as well as recover data from a damaged hard drive.

Take a look, see what you think and be careful out there.

Apple confirms iCloud error, some users unable to access older email messages

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Date: Tuesday, July 31st, 2012, 14:42
Category: iCloud, News, Software

Ok, this is somewhat awkward.

On Tuesday, Apple issued a system status update on the iCloud Support web page that confirmed that some users may be affected by a temporary error where older emails are inaccessible.

The message, posted under “iCloud: Mail & Notes” shortly after noon PST on Tuesday, said select iCloud users may not be able to access older email messages, though sending and receiving new messages should be unaffected.

Apple has promised the issue would be resolved “ASAP” but gave no indication of what exactly caused the error.

Stay tuned for additional details as they become available.

iCloud beta web site points out web-based Notes, Reminders

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Date: Tuesday, July 3rd, 2012, 06:06
Category: iCloud, Rumor, Software

This could be nifty.

Per MacRumors, Apple’s iCloud Beta site on Monday was updated with web versions of the iOS apps Notes and Reminders and joins the two other beta-labeled additions to iCloud.com, Calendar and Find My iPhone.

The web-based Notes is much like the iOS app seen in landscape mode on the iPad complete with skeuomorphic leather and paper flourishes. As seen with the beta, users can write, read and edit notes with changes being pushed down to iOS devices associated with the iCloud account.

Reminders has been taken out of the legacy Calendar web app and now sports its own dedicated icon on the iCloud homepage. The web asset again looks much like the iPad version and offers the same functionality with changes synced across all devices.

Apple is expected to be rolling out access to the revamped iCloud alongside the upcoming release of iOS 6 sometime this fall which will bring system-wide Facebook integration and a host of new features.

Stay tuned for additional details as they become available.

Rumor: Apple to incorporate photo sharing features in iCloud at WWDC

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Date: Monday, May 14th, 2012, 09:20
Category: iCloud, iOS, News, Software

When in doubt, add functionality.

Per the Wall Street Journal, Apple is expected to upgrade its iCloud service with new photo sharing functionality at this year’s Worldwide Developers Conference in June.

The new features will reportedly be announced when WWDC kicks off on June 11 and the new functionality will allow users to share photos with others and also comment on them.

That’s a major improvement from the current Photo Stream functionality in iCloud, which simply syncs pictures across devices rather than giving users the ability upload and share them publicly or with friends.

If true, the new photo sharing functionality would be another attempt at social networking on the part of Apple. The company launched a social networking component of iTunes with Ping in 2010, but that effort has largely failed to gain traction despite integration with Twitter.

Monday’s report also reaffirmed that Apple is planning to add support for synced Notes and Reminders to an upgraded iCloud.com website. Apple itself tipped its hand to those upgrades last week, when the site beta.icloud.com was temporarily accessible to the public.

Last week Apple’s regular iCloud.com site also showed a test banner notification to users, suggesting that feature is also in the works for the iCloud website. Monday’s report made no mention of Web-based notification syncing for iCloud.

Apple will show off the future of both iOS and OS X at WWDC when it kicks off on June 11 in San Francisco, Calif. The company is expected to reveal more about this summer’s OS X 10.8 Mountain Lion update, and also unveil iOS 6 for iPhone and iPad.

Stay tuned for additional details as they become available.

iCloud beta site shows possible upcoming Notes, Reminders functionality

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Date: Friday, May 11th, 2012, 10:07
Category: iCloud, Rumor, Software

While it’s not a wild stretch of the imagination in terms of added functionality, this could be useful.

The beta.icloud.com web site has been sporadically available today and seems to suggest that Apple is looking to add Notes and Reminders to iCloud’s syncing services.

The change was discovered by developer Steve Troughton-Smith and another space was also included in the beta site for iCloud for another service, though the image link was broken and did not display. It’s unclear whether the website was a beta for iCloud before it launched last year, or if it was a test for a forthcoming update to the service.

However, the beta site for iCloud was not functional as of Friday, as attempts to sign in to the page were not successful. The site has since been pulled offline, and forwards to Apple’s overview page for the iCloud service.

The beta site is the second unintentional iCloud-related leak from Apple this week. On Tuesday, the regular iCloud.com site showed a test banner notification to users, suggesting that feature is also in the works for the iCloud website.

Stay tuned for additional details as they become available.

Apple extends MobileMe users’ complimentary 20GB of online storage space deadline to September 30th

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Date: Monday, May 7th, 2012, 06:21
Category: iCloud, News, Software

You can’t knock both a deadline extension as well as additional storage space.

Per Mac Otakara, Apple has extended the additional 20 gigabytes of MobileMe storage from its original June 30 expiration to Sept. 30. A Frequently Asked Questions page on Apple’s website was recently updated to reflect the extension.

“MobileMe members with 20GB of purchased storage receive a complimentary iCloud storage upgrade of 20GB, and accounts with additional purchased storage (40GB to 60GB) receive a complimentary upgrade of 50GB after moving to iCloud. These free upgrades are good through September 30th, 2012,” the site read.

After September, former MobileMe customers can either pay to keep the storage or downgrade to the free 5GB iCloud plan. Though it’s not exactly clear when Apple revealed the extension, a cache of the FAQ page by Google from April 30 does not include the above paragraph.

Last month, it was discovered that Apple had begun offering free copies of OS X Snow Leopard to MobileMe users still on OS X Leopard. Subscribers could then pay for an upgrade to OS X Lion themselves in order to make the move to iCloud.

Late Apple co-founder Steve Jobs took the wraps off iCloud last June and promised that it would be a step up from MobileMe, which he said was not Apple’s “finest hour.” Since the company launched iCloud last fall, it has attracted more than 125 million users.

Chief Financial Officer Peter Oppenheimer revealed last month during a quarterly earnings call that the company considers revenue from iCloud storage plans to be incidental. “Our real desire here was not about selling more storage… We just really wanted to increase the customer delight,” he said.

Stay tuned for additional details as they become available.