Apple Facing Constrained iPhone Supplies, Could Delay Some Overseas Launches

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Date: Thursday, July 23rd, 2009, 04:10
Category: iPhone 3GS

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After selling 5.2 million iPhones in fiscal Q3, including a million units that sold in the first three days, Apple has announced being “unable to make enough 3GSs to meet demand.”

According to AppleInsider, voracious demand for the latest iPhone has helped restrict it to 18 launch countries out of the 80 where Apple currently sells iPhones. With demand for the new iPhone 3GS far outpacing supply, Apple COO Tim Cook admitted that limited stock could briefly delay the planned launch of the new iPhone in more countries overseas.

Cook said Apple expects to have the iPhone 3GS available in most nations where the iPhone 3G is currently available by the end of the September quarter and said channel iPhone inventory was flat sequentially in comparison with the last quarter and that the “channel is not loaded.” He then went on to admit that with demand for the iPhone 3GS currently very high, it’s possible that some overseas launches could be delayed. “In terms of affecting the country rollout, I believe the vast majority of the countries that we are selling the 3G in we will be selling the 3GS I think by the end of the fiscal quarter,” he said. “It may move a date by a few weeks here or there.”

The company also hopes to continue to expand its reach. “The world has more than 80 countries,” Cook said. During a question and answer session, Cook was asked about Apple’s plans to enter China with the iPhone. “Nothing to add today specifically,” Cook answered, “other than it continues to be a priority project and we hope to be there within a year.”

Cook also said wireless carriers worldwide are thrilled by the lower churn rate the iPhone delivers, helping them to retain loyal customers. When asked about other products Apple might tie to providers’ wireless contracts, such as notebook and netbook sales, Cook said the company was currently focused on working with carriers on the iPhone and had nothing else to announce.

With regards to AT&T specifically, Cook said Apple has an excellent relationship with the mobile provider and is very happy with it. When asked about phone sales being constrained by AT&T’s network capacity, Cook deferred the question to AT&T itself, but noted that providers were making more investments in their networks to meet consumer demand.

Cook also said that Apple had initially studied the wireless market and determined that “what we could do really well is build hardware” with features that were “revolutionary,” leaving the service side to companies with more skills in networks. “that’s their business and they’re quite good at it,” Cook said.

iPhone 3GS Upload Speeds Peak at 384 Kbps

Posted by:
Date: Friday, July 10th, 2009, 03:23
Category: iPhone 3GS

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The cat may be out of the bag as a recent Macworld article points out that while Apple’s recently-released iPhone 3GS is capable of much faster download speeds than the previous generations, its upload speeds could stand to see some improvement. While the handset boasts a 7.2 Mbps HSDPA downstream, which is twice the iPhone 3G’s 3.6 Mbps HSDPA speed, it was assumed that Apple would also be increasing upstream speeds by finally adding HSUPA, bringing upload speeds to either 1.4 or 1.9 Mbps.

A recent RapidRepair teardown revealed this not to be the case. When the group cracked open their iPhone 3GS, they found that it still only had a UMTS/HSDPA chip. While it had increased HSDPA speeds, it only supported UMTS, the earliest 3G upload protocol in the U.S., which is only capable of peak speeds of 384 Kbps.

While download speeds with the 3GS are quite a bit faster (or will be in the U.S. when AT&T finishes their 7.2 network), upload speeds remain comparatively slow.

iPhone 3GS Users Noticing Poor Battery Life on Handset

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Date: Wednesday, July 8th, 2009, 04:36
Category: iPhone 3GS

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In spite of Apple’s claims that the iPhone 3GS boasts “longer battery life”, some users are complaining that the new handset actually has less battery life than the previous model.

Per The Apple Core and a recent iFixIt teardown, the company noticed the the 3GS battery is 6% larger than the iPhone 3G battery, leading many to suspect that iPhone OS 3.0 may be the culprit.

ComputerWorld followed up on this by noting that users have been reporting worse battery life on all iPhones since the day the iPhone OS 3.0 was released:

“After updating to [iPhone] 3.0 the battery life is very short. It consumes 5%-10% an hour,” claimed an original iPhone user identified as “ukfasthands” in a message posted on Apple’s support forum June 17.

If you’re afflicted you’ll most likely have to wait until Apple releases iPhone OS 3.1, or if we’re lucky, some battery improvement could come with the security update that’s been promised for the end of July. In the mean time, try implementing some of the following iPhone battery savings tips, including:

1. Minimize use of location services
2. Turn off push notifications
3. Fetch new data less frequently
4. Turn off push mail
5. Auto-check fewer email accounts
6. Minimize use of third-party applications
7. Turn off Wi-Fi
8. Turn off Bluetooth
9. Use Airplane Mode in low- or no-coverage areas
10. Adjust brightness
11. Turn off EQ
12. Turn off 3G

How-To: Creating a Flash for Your iPhone 3GS Camera

Posted by:
Date: Wednesday, July 8th, 2009, 04:31
Category: How-To, iPhone 3GS

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Despite the dramatic improvement in the iPhone 3GS’s new 3 megapixel camera, there are still complaints as to the lack of a built-in flash on the handset. Over on The Channel Project, Ryan decided to make his own flash out of a Mophie JuicePack.

The result was him cutting open the JuicePack, connecting a white LED and a tiny switch to the iPhone and being able to take a picture by holding down a button on the case.

It’s not for the brave of heart, but if you can pull it off, you’ve got an easy flash for your 3GS…

Apple Cites Possible iPhone 3GS Discoloration as Possibly Case-Related, Other Issues Emerging with Handset

Posted by:
Date: Monday, July 6th, 2009, 03:58
Category: iPhone 3GS

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With random horror stories about the iPhone 3GS’s heat factor and potential discoloration circulating across the Internet, the frenchiphone.com web site dug up something interesting.

Per a call placed to an an Apple level 3 support technician (who’s an engineer), the discoloration could be due to the iPhone getting warm and then coming into contact with third-party cases. The simple fix that Apple mentioned is to clean the iPhone with alcohol, which can remove the residue left by the case.

After numerous calls to Apple technical service and maintenance of contact with a level 3 (engineer) the problem seems to come not from a hot 3GS but contact with some covers! This was evident by ourselves on a device with a small sticker (a warning not to listen to music too loud) remained stuck, part of the hull below remained white.

Where stories of the iPhone 3GS overheating are concerned, Apple is apparently blaming the overheating on the weather. According to an article over on the UK Telegraph web site, Apple has stated that users should, “Store iPhone 3G and iPhone 3GS in a place where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.”

The iPhone 3G / 3GS also boasts a feature that puts the iPhone into a cooling mode if it starts to overheat. According to the support documentation, the device will first stop charging, dim the display, offer up a weak cell signal, and finally place a temperature warning on the screen and only allow emergency calls.

Finally, just when you thought the iPhone 3GS couldn’t have any other problems, Engadget is now reporting that the oleophobic coating on the screen has the ability to rub-off over time.

Some iPhone 3GS Owners Reporting Overheating, Problem May Link to iPhone OS 3.0

Posted by:
Date: Wednesday, July 1st, 2009, 03:11
Category: iPhone, iPhone 3GS, Software

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Despite the iPhone 3GS being out and nifty, a number of handset owners have reported problems wherein some units overheat and become too hot to touch. According to French web site Le Journal du Geek and the Apple Core, the handsets are apparently becoming so warm that their white plastic cases are discoloring to a brownish pink tone.

iPhone 3G models in the same color aren’t affected by the same problem, nor do black iPhone 3GS models appear to suffer the issue at this stage — though these last owners aren’t completely exempt from the root causes. A number of reports have surfaced that some phones are getting particularly hot under certain circumstances, such as using the handset while it’s connected to a power source.

Over on The Inquirer, the current report is that the overheating may be due to faulty battery cells whereas Aaron Vronko of Rapid Repair has stated that “overheating is likely an issue due to faulty battery cells” and could result in “massive recalls of iPhone 3G S units.”

Finally, Wired’s Charlie Sorrell has chimed in that the problem may not be limited to the iPhone 3GS hardware itself but could be applicable to Apple’s recently-released iPhone OS 3.0 firmware update for the iPhone and iPod touch handsets.

If you’ve seen this on your end, please let us know.

Several Original iPhone Owners Report Difficulty Maintaining Wireless Connections Under iPhone OS 3.0

Posted by:
Date: Monday, June 29th, 2009, 05:37
Category: iPhone, iPhone 3GS

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As nifty as iPhone OS 3.0 may be, a number of original iPhone owner have reported that their handsets are having difficulty remaining connected to wireless networks.

According to MacFixIt, complaints similar to the following description have been left over on the site’s discussion board:

MacFixIt reader Mark M. reports:
“I’ve been having persistent problems getting my iPhone to remember Wi-Fi networks after the upgrade to 3.0. I’ve been following the Apple User Group discussions (iphone, network) and have followed the suggestions there (restore the phone; forget network settings) to no avail. I have a 1st gen iPhone and currently I have to go to settings, general, reset, reset network settings several times a day to maintain a Wi-Fi connection to my home airport. From the User Group discussions it appears this is a fairly common problem.”

The issue currently appears to be bigger than single cases and has also been reported with many iPhones running iPhone OS 2.2.1 as well as units with the iPhone OS 3.0 update installed.

Over on the Apple Discussions Board, user “GoHawks” reported the following:

“A lot of us, myself included, are all of a sudden having this issue. Mine started a few weeks ago as well, when I was running 2.2.1, and continued on into 3.0. Every once in a while it will work, but it’s a rare occurrence. Unfortunately all the tips and tricks don’t appear to work for me either, things I’ve tried include:
1. Reset Network settings
2. Reset All Settings
3. Restore (done about 12 of them over the last couple of weeks)
4. Deleting various apps to see if that makes a difference
5. Reboots
6. Airplane Mode on/off
7. Toggle WiFi
8. Turn of Bluetooth
9. Resetting the phone by holding the top button and home until it reboots
I’ve done all of this many times and every once in a while one of them will seem to work, but within an hour I’ve lost it again. Even when I have it I’m constantly having to put in my password information for the networks I connect to with encryption.”

Currently there does not appear to be a permanent fix for this issue. Most users report that a combination of any of the above attempts for a solution will temporarily provide relief and decent wireless performance.

Stay tuned for additional information as it becomes available and if you’ve seen this on your end, please let us know in the new, revamped and nifty comments section!

Mild iPhone 3GS Shortage Reported Models Across Apple Retail Networks

Posted by:
Date: Monday, June 29th, 2009, 04:11
Category: iPhone 3GS, retail

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Apple’s retail store chain reported shortages of some models of the company’s recently released iPhone 3GS handset on Sunday. According to Macworld UK, the company’s own inventory tracking tool showed a milder repeat of last summer, when Apple’s stores quickly exhausted supplies of the then-new iPhone 3G, a situation that persisted for several weeks until the company could refill the pipeline.

On Sunday, Apple’s stock-checking tool indicated that 13 of the 211 stores in the US, or 6% of the total, were completely out of the iPhone 3GS.

Another 31 stores, or 15%, had only one of the four models for sale.

The hardest-to-find iPhone 3GS was the US$199 white 16GB model, which was out of stock in 121 stores, or 57% of the locations. Supplies of the US$299 32GB black iPhone 3GS were also short, as 84 stores, or 40% of the total, reported it unavailable.

Customers on Sunday were most likely to find the US$199 black 16GB iPhone 3GS and the US$299 white 32GB model in stock, as only 23% of the stores reported being out of either of those configurations.

The iPhone 3GS has been available since June 19, but Apple only recently re-activated the inventory tool. Last summer, users were told to use the tool after 9 pm local time each day to check availability for the next day. This year, there is no such instruction, since the tool has been changed to offer better information.

“You can check the most up-to-date availability right here,” said Apple on the tool’s Web page. “Shipments of iPhone 3GS arrive most days and availability is updated hourly.”

All stores currently have the US$99 8GB iPhone 3G in stock, Apple added.

AT&T, which last year also ran through its inventory soon after the iPhone 3G’s July launch, and took much longer to restock, has some spot shortages in its 2,200 retail stores as well. The carrier, however, was vague about the extent of the problem.

“There are AT&T stores that do not currently carry iPhone,” AT&T said in an message accompanying its online store finder. The remainder of the text was identical to last year: “This store locator is made specifically for finding iPhone at an AT&T store. It does not, however guarantee that there will be iPhones in stock at the particular store at this time. To make sure iPhone is at the store closest to you, call that store’s number.”

Best Buy and Wal-Mart are selling the 3GS handset as well. However, neither sells the iPhone online or offers any information about availability online. Instead, customers must call or visit a brick-and-mortar store to see whether the smartphone is in stock.

Prior to the June 19 launch, AT&T and Best Buy said that they had exhausted their pre-order supplies of the iPhone 3GS.

Missing Sync for iPhone 2.0.2 Released, Adds Support for iPhone OS 3.0

Posted by:
Date: Thursday, June 25th, 2009, 05:18
Category: iPhone, iPhone 3GS, Mac, Software

synciconSoftware developer Mark/Space announced the released of Missing Sync for iPhone 2.0.2 on Wednesday. The Mac client of the application allows you to synchronize notes, documents, and tasks and archive text messages and call history from your iPhone onto your Mac (and vice-versa wherever it applies).

Version 2.0.2, a 13.2 megabyte download, adds the following fixes and changes:

  • Added support for iPhone OS 3.0.
  • Improved stability with importing Apple Notes, SMS and Call Log information.
  • Fixed a problem that prevented the Check for Updates feature from installing the downloaded update.
  • Fixed an issue where importing Apple notes could cause duplicate notes.
  • Fixed an issue on Tiger (Mac OS X v10.4.x) where the client id we generated for Sync Services was too long (> 63 chars).
  • Fixed a problem that could cause a crash when syncing Notes with Entourage.
  • Added an “Import Apple Voice Memos” checkbox to the Notes plugin settings sheet that’s enabled only when syncing to Notebook. If checked, any recordings the user has made with the “Voice Memos” app are placed into a “Voice Memos” category in Notebook.
  • Added an “Import Voicemails” checkbox to the Notes plugin settings sheet that’s enabled only when syncing to Notebook. If checked, any voicemails the user has on his iPhone are placed into a “Voicemail” category in Notebook.
  • iTunes 2.8 has the option to encrypt backup files. If the option to encrypt backup files is enabled in iTunes, The Missing Sync cannot read call log, sms messages, voice memos, voicemail, or import Apple iPhone notes.

Missing Sync for iPhone 2.0.2 retails for US$40 for a single user license and requires Mac OS X 10.4 or later to install and run.

Apple Offers $30 iTunes Store Gift Certificates to Smooth Over iPhone 3G S Activation Delays

Posted by:
Date: Monday, June 22nd, 2009, 09:10
Category: iPhone 3GS, News

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For iPhone 3G S customers experiencing delays activating their new units, Apple may be lending a hand.

According to CNET, Apple began notifying affected customers via e-mail on Sunday that they may experience additional delays for another two days due to “system issues” and “high activation volumes,” according to readers in various blogs who claim to have received the e-mail. The problems began immediately after the new iPhone’s launch Friday.

As a way of apology for the delays, the same e-mail said Apple plans to offer customers a US$30 credit iTunes Store credit for “the inconvenience this delay has caused.”

Here’s the entire text of the e-mail:

Dear Apple Customer,
Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,
Apple Online Store Team

Apple representatives have yet to comment on this.