AppleCare+ policies to change, will allow for hardware repairs in any country where AppleCare+ is offered

Posted by:
Date: Wednesday, September 25th, 2013, 07:48
Category: Apple TV, AppleCare, iPad, iPhone, iPod, News

applecare

If you travel with an AppleCare-covered device, you might like this.

Per AppleInsider and TechCrunch, it was revealed on Tuesday that Apple has changed the terms and conditions tied to AppleCare+ and will be lifting geographic limitations on support, meaning travelers can get their device serviced outside of their home country.

As noted, the recent policy change allows owners to take in products for repair in any country where AppleCare+ is offered, lifting previous restrictions that limited service to the country in which the plan was purchased. Devices include the iPhone, iPad, iPod, Apple TV, Apple displays and Mac models.

It should be noted that replacements and repairs may not be offered in all countries. The publication offers the CDMA version of the iPhone 5 as an example, pointing out the handset can’t be serviced or replaced in countries where it is not sold, like Brazil.

The changes are likely part of Apple’s continued effort to overhaul its post-sales service. When the iPhone 5s and 5c were unveiled on Sept. 10, it was announced that the AppleCare+ for iPhone per-incident deductible would be raised to US$79, up from US$49 previously.

Currently, AppleCare+ for iPhone, iPad and iPod is offered in Austria, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, Singapore, Spain, Switzerland, the UK and the US.

Stay tuned for additional details as they become available.

Apple releases iOS 7.0, 7.0.1 updates for iOS devices

Posted by:
Date: Wednesday, September 18th, 2013, 13:34
Category: iOS, iPad, iPad mini, iPhone, iPod, News, Software

ios7logo

It’s finally here.

On Wednesday, Apple released iOS 7.0 and iOS 7.0.1 (depending on your iOS device), the long-anticipated new version of its operating system for its iPhone, iPad and iPod touch devices. The new operating system, which weighs in as a several hundred to a 1.33 gigabyte download, offers the following fixes and changes:

- Control Center: Control Center gives you quick access to the controls and apps you always seem to need right this second. Just swipe up from any screen — including the Lock screen — to do things like switch to Airplane mode, turn Wi-Fi on or off, or adjust the brightness of your display. You can even shine a light on things with a new flashlight. Never has one swipe given you so much control.

- Notification Center: Notification Center lets you know about new mail, missed calls, to-dos that need doing, and more. And a new feature called Today gives you a convenient summary of, well, today. One glance at your iPhone and you’ll know if it’s a certain someone’s birthday, if you’ll need an umbrella, or if traffic will slow down your commute. You’ll even get a heads-up on tomorrow. You can access Notification Center from any screen, including the Lock screen. Just swipe down. And get up to speed.

- Multitasking: Multitasking has always been a smart way to switch between apps. Now it’s even smarter. Because iOS 7 learns when you like to use your apps and can update your content before you launch them. So if you tend to check your favorite social app at 9:00 a.m. every day, your feed will be ready and waiting for you. That’s multitasking in iOS 7. It knows what you want to do before you do.

- Camera: Camera in iOS 7 puts all your shooting formats — still, video, panorama, and now square — front and center. With a swipe, you can capture what you want the way you want. Fast. And new filters let you do even more with each image. Give it a retro feel. Dial up the contrast. Or go black and white. Artistic license is all yours.

- Photos: Now there are faster, easier, and more delightful ways to scroll down memory lane. Introducing Years, Collections, and Moments — smart groupings of your photos and videos based on time and place. Tap Years and all your shots fill the screen. Each year holds Collections, like your trip to San Francisco. And in that Collection are distinct Moments — photos from Union Square, videos from AT&T Park. So you can find a shot from whenever, wherever, in no time.

- AirDrop: Sending a photo or a document to someone via text or email is fine. But if that someone is right next to you, a text or an email suddenly feels like too many steps. Enter AirDrop for iOS. It lets you quickly and easily share photos, videos, contacts — and anything else from any app with a Share button. Just tap Share, then select the person you want to share with. AirDrop does the rest using Wi-Fi and Bluetooth. No setup required. And transfers are encrypted, so what you share is highly secure.

- Safari: Browsing is bigger, better, and more beautiful with Safari in iOS 7. Buttons and bars — like the unified smart search field — stay hidden until you scroll to reveal them. So you see more content than ever on your screen. And with a swipe, you can go back or forward a page. It’s all designed so nothing gets in your way or slows you down.

- iTunes Radio: iTunes Radio features streaming radio stations you’ll love from day one — from the best selection of music. The more you listen, the more personalized it becomes. And it’s available on your iPhone, iPad, iPod touch, Mac, PC, and Apple TV for free. It’s radio re-imagined.

- Siri: Siri in iOS 7 gets a new look, a new sound, and new capabilities. It features a redesigned interface that fades into view — on top of whatever’s on your screen. A clearer, more natural-sounding female or male voice makes Siri even easier to understand. It’s faster at answering questions and it checks more sources, such as Bing, Wikipedia, and Twitter. And Siri takes on extra tasks, like returning calls, playing voicemail, controlling iTunes Radio, and more.4

- App Store: Apps Near Me — a new feature of the App Store in iOS 7 — shows you a collection of popular apps relevant to your current location. And the new Kids category lets you browse and buy the best apps for children based on age. iOS 7 also keeps your apps up to date automatically, so you don’t have to bother. Another bonus of automatic updates: no more little red badge begging for your attention.

- Find My iPhone, iPad, or iPod touch: Losing your iOS device feels lousy. Thankfully, Find My iPhone can help you get it back. But if it looks like that’s not going to happen, new security features in iOS 7 make it harder for anyone who’s not you to use or sell your device. Now turning off Find My iPhone or erasing your device requires your Apple ID and password. Find My iPhone can also continue to display a custom message, even after your device is erased. And your Apple ID and password are required before anyone can reactivate it. Which means your device is still your device. No matter where it is.

- Bug fixes for iPhone 5S and iPhone 5C.

iOS 7.0 and iOS 7.0.1 are available via iTunes or Over-The-Air updating and requires an iPhone 4, 4S, 5, iPad 2, third or fourth-gen iPad, iPod Touch 4th Gen or iPad Mini to install and run.

If you’ve tried the updates and have any feedback to offer, let us know in the comments.

Google Play Books for iOS updated to 1.6.0, adds textbook rental support

Posted by:
Date: Friday, August 9th, 2013, 06:16
Category: iOS, iPad, iPhone, iPod, News, Software

googleplaybooks

This is kind of nifty.

Per AppleInsider,

Google on Thursday updated its iBooks-like Google Play Books port, bringing in-app rentals, highlighting and note taking for scanned books, as well as other features to the iOS title.

Now at version 1.6.0, Google Play Books for iOS now supports in-app rentals, which allows users to access select books from the service’s “millions of titles” on their iPhone, iPad or iPod.

In addition to existing rental titles, users can choose from Google Play’s newly introduced digital textbook library. According to Google’s website, students can save up to 80 percent off the cost of physical textbooks by renting through its service.

With the new service, users can highlight, make notes and, in some cases, copy text from textbooks during the rental period. A quick look at the Google Play store shows a number of titles are already available.

Aside from textbooks the latest version of Google Play Books allows users to mark up books compiled from scanned pages. A new sepia reading mode and stability improvements round out the update’s changes.

Google Play Books comes in at 16.6MB, can be downloaded for free via the App Store and requires iOS 5.0 or later to install and run.

If you’ve tried the new version and have any feedback to offer, please let us know in the comments.

Apple to launch “Takeback Program” on August 16th, seeks to replace faulty knockoff USB power adapters with genuine article

Posted by:
Date: Tuesday, August 6th, 2013, 07:34
Category: Accessory, iPad, iPhone, iPod, News

replacement_adapter

You should probably stick with the real McCoy.

Per 9to5Mac and Mac|Life, following incidents such as the apparent electrocution of a Chinese woman by a faulty knockoff iPhone charger, Apple is ramping up a program in which customers can bring in their old USB power adapters and receive new, Apple-designed ones for a lower price via a “Takeback Program.”

To take advantage of the offer, simply bring in your old power adapter for your iPhone, iPad, or iPod after August 16 (either third party or designed by Apple) to your local Apple Store or authorized retailer, and the staff will dispose of it for you “in an environmentally friendly way.” If you did so, you can then purchase a new one for just US$10, although Apple’s announcement also states that this offer will only be available until October 18.

The new support page reads as follows:
“Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues. While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters.

Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.”

Stay tuned for additional details as they become available.

Apple launches Back to School promotion, throws in $50 and $100 iTunes gift cards

Posted by:
Date: Tuesday, July 2nd, 2013, 07:49
Category: iPad, iPad mini, iPhone, iPod, iPod Touch, News, retail

Never look a back to school promotion in the mouth.

Per the Mac Observer, Apple kicked off its annual Back to School deals on Tuesday for educational buyers and includes iTunes Store, App Store and iBookstore gift cards worth up to US$100 with new Mac, iPhone and iPad purchases. The special deals are available now and run through September 6, 2013.


Apple-2013-Back-to-School

The offer reads as follows:
“Buy a Mac for college and get a $100 gift card to spend on apps and more — and also save with education pricing. Or buy an iPad or iPhone and get a $50 card.
Qualifying products include Macs other than the Mac mini, plus the iPhone 4, 4S and 5, and the iPad 2, fourth generation iPad, and iPad mini.”

Not a bad thing and where a US$50 or US$100 iTunes gift card are concerned, it’s hard to go wrong there.

Security researchers to demo 30-pin dock connector hack/malware injection at Black Hat next month

Posted by:
Date: Friday, June 7th, 2013, 07:57
Category: Hack, iPad, iPhone, iPod, News, security, Software

dockconnector

You’re not going to like this.

Per Senor O’Grady over on the Apple Core, a group of researchers from Georgia Tech have discovered a way to hack into an iPhone or iPad in less than a minute using a “malicious charger.” The group plans to present its findings at the Black Hat conference in Las Vegas on July 27, 2013.

Billy Lau, Yeongjin Jang and Chengyu Song are presenting a session is called “Mactans: Injecting Malware Into iOS Devices Via Malicious Chargers” at the popular security conference next month. The name “Mactans” comes from Latrodectus Mactans, the highly venomous (and deadly) black widow spider.

According to the synopsis on the Black Hat website, the Mactans session will describe how USB capabilities can be leveraged to bypass Apple’s defense mechanisms built into the iPhone.

Jason’s got the full details, so head on over, take a gander and get ready to never completely trust your iOS device’s 30-pin dock connector again…

Canadian thieves rob Vancouver-area Apple Store location using bear spray as weapon

Posted by:
Date: Tuesday, March 5th, 2013, 08:15
Category: iPad, iPod, MacBook, MacBook Air, MacBook Pro, News, retail

If you’re going to steal thousands of dollars worth of Apple products north of the border, remember to bring along bear spray.


bear-attack-bear-spray

Per the National Post, thieves armed with bear spray hit the Oakridge Mall Apple Store in Vancouver just before closing in Monday, spraying roughly 40 people and making off with an unknown number of iPods, iPads, and notebooks.

The robbery, which saw three men bearing a caustic, cayenne pepper-based chemical attack the Apple Store. There were roughly 40 customers in the store, of which five would later need treatment by paramedics for exposure to the spray. The robbers are said to have fled by car.

Most of the valuable Apple electronics are likely to have been out of reach of the robbers, as Apple Stores keep most stock in hidden storage rooms behind closed doors. Vancouver police say that the thieves made off with only “a small number of electronics.”

Apple posts $54.5 billion in revenue, $13.1 billion profit for Q1 2013 financial returns

Posted by:
Date: Wednesday, January 23rd, 2013, 21:21
Category: Apple TV, Finance, iPad, iPhone, iPod, News, retail

applelogo_silver

It was a profitable quarter, but there were setbacks compared to last year.

Per Macworld, for the company’s first fiscal quarter of 2013, Apple posted revenue of US$54.5 billion and a net profit of US$13.1 billion. Revenue rose 17.7 percent from the 2012 first quarter, while profit was flat year-over-year. Apple earned US$13.81 per share, down half-a-percentage point from the US$13.87 it earned in the year-ago quarter.

Apple’s quarterly performance was in line with Wall Street expectations. Analysts were looking for sales of around US$54.7 billion for the quarter and earnings per share of US$13.42.

iPhone sales hit a record for the quarter ended Dec. 29, 2012, up 29 percent year over year to 47.8 million phones. That was within the 46 to 47 million range analysts were looking for. Apple says it sold 3.7 million phones a week during the quarter, compared to weekly sales of 2.6 million during the 2012 quarter.

iPhone sales growth was strong in all sales regions, Oppenheimer said, but particularly in Greater China, which includes China, Taiwan, and Hong Kong. Sales doubled year over year in that region.

Oppenheimer credited the “tremendous popularity” of iPhone 5 for driving Apple’s phone business—a not so subtle slap at rumors of sluggish iPhone 5 sales. Breaking with Apple’s typical practice of not addressing rumors, Cook did dismiss reports of iPhone order cuts.

iPad sales also set a new high-water mark, with 22.9 million tablets sold, compared to 15.4 million last year. That translates to more than 1.7 million iPads sold per week, a 60 percent increase from the year-ago quarter, according to Oppenheimer.

As is its custom, Apple didn’t break out sales figures between iPad models—it currently offers the iPad 2, a fourth-generation model of its full-sized iPad, and the iPad mini. Oppenheimer called the smaller version of Apple’s tablet a “tremendous hit.”

For the quarter, Apple sold more than 75 million iOS devices.

The company sold 12.7 million iPods, down about 21 percent compared to the year before. The iPod touch was (as always) popular during the holidays, and still accounts for more than half of all iPods sold. The company claims that the iPod owns more then 70 percent of the market for MP3 players.

iTunes generated US$2.1 billion in revenue, and the company established new all-time quarterly sales records for music, movies, and apps. The company added music stores in 56 countries, for a total of 119 around the world. The App Store sold 2 billion downloads in December; cumulative downloads have surpassed 40 billion, generating US$7 billion in payments to developers.

Apple made brief mention of its Apple TV offering, noting that it sold more than 2 million settop boxes during the holiday season quarter. That’s a 60 percent increase from the prior year.

Revenue from Apple’s retail effort was US$6.4 billion—an all-time high and a 5 percent increase over the 2012 first quarter. The company says that revenue is largely due to iPad and iPhone sales.

Apple opened 11 new stores, including four in its Greater China region. It expects to invest a bit less than US$1 billion in its retail stores this fiscal year.

Apple once again noted that the cumulative downloads have now surpassed 40 billion for the App Store, generating US$7 billion for developers. There were 2 billion downloads in the month of December alone.

Unusually, Apple did not break out the percentage of customers who purchased Macs at Apple Stores who were new to the platform. (In the past, that company has hovered consistently around 50 percent.) That omission could be a byproduct of the dip in Mac sales during the quarter.

For the second quarter ending in March, Apple expects sales to come in between US$41 and US$43 billion. That number would be slightly ahead of the US$39.2 billion in revenue the company logged in the 2012 second quarter. Apple is no longer giving analysts a forecast on earnings per share for the quarter, instead providing its expectations for gross margin and operating expenses in addition to revenue. (Apple expects gross margin to be between 37.5 and 38.5 percent for the upcoming quarter while operating expenses will come in at US$3.8 and US$3.9 billion.)

Apple allies with Merchants Bank Co. to offer installment-based payment plans to Chinese customers

Posted by:
Date: Thursday, January 17th, 2013, 09:06
Category: iPad, iPhone, iPod, News, retail

If you’re buying Apple equipment in China, there’s a payment plan for you.

Per Bloomberg, Apple on Thursday introduced a new option for Chinese buyers of iPhones and MacBooks, allowing them to spread the cost of purchases ranging from from 300 yuan (US$48) to 30,000 yuan (US$4,800) over as long as two years.

The new installment payment plans require a China Merchants Bank Co. credit card, with fees ranging from zero percent for a three-month installment plan to 8.5 percent for a 24-month plan. The payment structure likely represents Apple’s attempt at making its products, typically priced at a premium, more affordable for urban Chinese workers.

The article noted that Apple fell from fourth to sixth place in China’s smartphone market in the third quarter and now trails firms such as ZTE, Samsung, and Lenovo, whose smartphone offerings are more affordable than Apple’s iPhone.

Industry observers have long held that a cheaper iPhone would give Apple control over the growing Chinese market, and the financing move may allow Apple to retain its typical profit margins and brand image while widening its base of potential buyers in what will soon become the world’s largest market.

The iPhone 5, which hit the Chinese market last month, costs 5,288 yuan on Apple’s site, or about six weeks’ pay for the average urban worker. By comparison, handsets from competitors often cost less than 1,000 yuan.

Sales of other Apple products have demonstrated demand for the Cupertino company’s devices, as the iPad mini debuted to “insatiable demand” in China last December. Apple has increased its focus on the country accordingly, with chief executive Tim Cook visiting China twice in the past 10 months, most recently meeting with China Mobile, the world’s largest wireless carrier.

Stay tuned for additional details as they become available.

Corning’s Gorilla Glass 3 could be en route to next-gen iOS devices

Posted by:
Date: Friday, January 4th, 2013, 07:54
Category: Hardware, iPad, iPhone, iPod, News

Glassmaker Corning on Thursday announced Gorilla Glass 3, a stronger, more scratch resistant version of the current substrate used in the display of Apple’s iPhone and iPad lines of mobile devices.

Per Engadget, Corning unveiled its latest glass technologies including Gorilla Glass 3 and optical cables for use in fiber-supported protocols like Thunderbolt.



As for the next-generation Gorilla Glass 3, Corning claims the material is three times more scratch resistant than the previous version thanks to “Native Damage Resistance” technology. The company also claims that of the scratches that do occur on the glass, 40 percent fewer will be visible to the naked eye.

Not much information was provided pertaining to the optical cables, but the fiber format promises enhanced speeds and longer cable runs compared to current copper-based solutions. When Apple first launched Thunderbolt-compatible Macs and the Thunderbolt display, the company promised increased performance when optical cables hit the market. Thus far, production of the expensive components has been non-existent, but that is expected to change in 2013.

Corning Glass Technologies President James P. Clappin is scheduled to be a panelist on in the “Disruptive Technologies Impacting the Future of Games and Video” session at 11 a.m. PST on Tuesday, Jan. 8, and will discuss the role of specialized glass in consumer electronics like high-resolution 3D, HD video, internet-connected TVs and tablets, among other devices.

Stay tuned for additional details as they become available.