Apple ends Personal Shopping service for retail store locations

Posted by:
Date: Wednesday, November 3rd, 2010, 04:29
Category: News, retail

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Apple has brought an end to its Personal Shopping program in its retail stores, removing all mention of the service online and within its Apple Store iOS app.

Per ifoAppleStore, the elimination of Personal Shopping “became effective yesterday and stems from the belief that every customer should receive the same attention and amount of service.”

Originally set up in 2007 as a way for individuals to reserve an appointment with an Apple retail store employee, the company once described the program as “a whole new way to shop at the Apple Store.”

As a free service “where you and a dedicated Mac Specialist explore and test-drive products to find out which ones are best for you,” the program was intended to foster an environment of personal attention within the company’s retail outlets.

“We know the store can be busy, so when you’re ready to talk, Personal Shopping is a way for us to give you our undivided attention.”

However, as stores got busier, the premise of Personal Shopping became more difficult to deliver. At the launch of iPhone 3G in 2008, Apple suspended the program for iPhone-related visits.

“It is critical that all stores follow the same process to ensure every customer has an equal and fair opportunity to purchase a phone,” the company told its store managers.

Since I went out to the Apple Store yesterday during the middle of a weekday and it was basically overrun, there might be something to be said for this.

As always, let us know what you think in the comments.

Jobs states Apple won’t support USB 3.0 in the near term via e-mail reply

Posted by:
Date: Wednesday, November 3rd, 2010, 04:48
Category: Hardware, News

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It’s hard to say exactly what Steve Jobs will do next, so this may have to be taken with a grain of salt.

Per Tech2.0, a recent Steve Jobs e-mail sent as a reply to Mac user Tom Kruk stated that Apple has no plans to add USB 3.0 connectivity to Macs any day soon.

In the e-mail, Jobs allegedly wrote: “We don’t see USB 3 taking off at this time. No support from Intel, for example.”

Mac users will be missing out, for now at least. Following tests, the speed benefits of USB 3.0 are clear, particularly for high-definition video, music, and digital imaging applications. USB 3.0 offers a theoretical 10X jump over current USB 2.0 hardware, which maxes out at 480Mbps. USB 3.0, in contrast, can handle up to 5Gbps.

Intel is expected to roll out USB 3.0 sometime in 2011.

Stay tuned for additional details as they become available.

Second-gen MacBook Air may be demonstrating logic board errors

Posted by:
Date: Tuesday, November 2nd, 2010, 14:42
Category: MacBook Air, News

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This could be a bit foreboding.

Per Cult of Mac, a rising number of complaints from users of the new MacBook Air has appeared regarding kernel panics, video distortion and other issues that could be related to defective logic boards.

Apple Discussion forum user, DanRyb, basically stated that his 11-inch model would randomly display “weird colors in vertical lines” extending across the entire screen and the machine would freeze. He was forced to power cycle the computer in order to recover.

Another forum user, Hobokendippy, reported that his 13-inch model had crashed three times twice with a blank screen and once with the screen distortion reported by DanRyb.

One user has posted a video to YouTube showing a display issue with the new 11-inch MacBook Air.

In addition to the video distortion, Cult of Mac staff have reported several kernel panics experienced on both the 11″ and 13″ models, although the extent of the problem is not yet known.

The issue, according to a testimonial on Macworld, seems to be intermittent with neither a PRAM fix or an SMC reset resolving the issue:

“Sadly, I can personally confirm these issues: Just two days after unboxing my 11-inch Air – the base model with 4GB of RAM – the notebook randomly cut to a gray screen during Screen Sharing and only a reboot could cure it. In the ensuing days, I’ve seen my Air’s screen turn a variety of colors: gray again, tan, gray-black, and – on Monday – blue! (Let’s everyone get their Blue Screen of Death jokes out of the way now, please.)

As I was working on something different in every instance, it was hard to say exactly what triggered the crashes, though Screen Sharing has been the culprit at least twice. Neither a PRAM nor SMC reset did much to help.”

While the issues do not yet appear to be affecting all MacBook Air machines and some number of defective units is to be expected, the growing number of complaints suggests that the new machines may be experiencing a higher-than-normal rate of failure. Apple did issue a software update addressing graphics issues on the new MacBook Air just as it was released, but several users have reported experiencing these graphics-related problems even after applying the update.

Finally, the following YouTube footage captures the issue in action:



If you’ve seen this issue on your end, please let us know!!!

Target to begin selling iPhone 3GS, iPhone 4 handsets and accessories on November 7th

Posted by:
Date: Tuesday, November 2nd, 2010, 04:17
Category: iPhone, News, retail

It’s not the most exciting news in the world, but it’s useful in a pinch.

Per Engadget, the Minneapolis-based Target retail chain will begin offering Apple’s iPhone 3GS and black iPhone 4 handsets at various Target Mobile locations nestled within some 846 Targets across the country starting on November 7th.

Pricing for the handsets and accessories will be the same as everywhere else in the Apple/iPhone retail chain.

Still, it’s another place to buy an iPhone-based item if you need one in a pinch and that’s never a bad thing.

Apple releases iOS 4.2 golden master build to developer community

Posted by:
Date: Tuesday, November 2nd, 2010, 04:28
Category: iPad, iPhone, iPod, News, Software

Late Monday, Apple released its golden master build of iOS 4.2 for its entire line of iOS-based devices including the iPad, the iPhone and the iPod touch.

Per AppleInsider, the new OS will sport features such as as AirPlay wireless streaming of audio, video and photos to the new Apple TV or other AirPlay-compliant devices and its AirPrint wireless printing architecture, designed to enable users to create hard copies of web pages, emails and photos managed through a new Print Center app.

The new update will also finally bring multitasking features and iOS Folders to the iPad, along with a variety of other features currently only available on the iPhone and iPod touch, such as support for multiple email aliases, a unified inbox, and messages organized by threads in Mail, and the ability to open attachments in third party apps.

New multitasking features will also incorporate the software orientation lock and music playback controls available on the iPhone running iOS 4, which are accessed via swiping to the left from the list of currently running apps. The iPad also presents a brightness control in this section (as depicted below).

The iPad will also lose its hardware toggle assigned to locking the screen orientation; the button will instead work to mute audio, just like the iPhone. This move has generated some controversy because Apple not only refuses to offer customers a choice of how their hardware buttons work, but has also duplicated mute functionality, as the audio down button already works as to rapidly mute audio playback.

The update will also bring Game Center to the iPad, allowing players to invite friends or find new opponents online to play against, as well as track their own achievements and high scores.

Apple has also outlined enhanced enterprise support features in iOS 4.2, including new device management capabilities, the ability to lock down email account settings, and stronger security enhancements.

iOS 4.2 will also include support for more than 30 new languages in keyboards and dictionaries, including Arabic, Greek and Hebrew.

It also strengthens accessibility features including support for navigating VoiceOver using a wireless keyboard and a wide range of refreshable braille output displays in more than 25 languages. On the iPad, larger text options up to 56 point fonts can also be specified for use in Contacts, Mail, Messages and Notes.

Other major changes include support for Google’s revised YouTube voting, a direct link to launching a FaceTime video call from within the SMS messages interface, and new CoreMIDI music APIs for music-related apps.

Stay tuned for additional details as they become available.

Adium updated to 1.4.0

Posted by:
Date: Monday, November 1st, 2010, 04:38
Category: News, Software

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Adium, the open source instant message chat client with support for multiple programs (including AOL Instant Messenger, ICQ, Jabber, MSN, Yahoo! Google Talk, Bonjour, etc.) has been updated to version 1.4.0.

The new version, a 21.3 megabyte download, offers the following fixes and changes:

- Added Twitter.

- Added IRC.

- Greatly improved group chats and group chat bookmarks.

- Updated to libpurple 2.6.6 with added fixes.

- Mind-bogglingly large number of enhancements and bug fixes.

Adium 1.4.0 is available for free and requires Mac OS X 10.5 or later to run. The program functions as a Universal Binary and runs at native speeds on both PowerPC and Intel-based hardware.

Multitasking/running apps may help deplete batteries on iOS-based devices

Posted by:
Date: Friday, October 29th, 2010, 04:26
Category: iPad, iPhone, iPod Touch, News

When Apple released the iOS 4 update, people noted significantly lower battery life on a number of iOS devices. In troubleshooting the problem, it became apparent that Wi-Fi usage was in large responsible for draining the battery, and initially the recommendations were to disable Wi-Fi features.

Per CNET, users may find the device losing battery power if you keep multiple applications open when you put the device to sleep.

MacFixIt reader R.T. Taylor wrote in with a little clarification on the issue:
“Each programmer is responsible for turning on or off multitasking. And evidently they are not paying attention to that tiny detail. That is how you can have a multitasking job running in the background for a flashlight app.

To see what is running in the background, press the home key twice. You will see up to four background apps in the bottom of the display, scroll right to see what else is running. Mine had about 50 apps running.”

Having multiple applications running at the same time will obviously drain the battery to a greater extent when the device is in use, but when the device is in sleep mode, the applications should be suspended; however, people have found that quitting them all before putting the device to sleep seems to solve the low-battery-life problem.

It is possible that even though the applications are suspended, their being active when the device is put to sleep may prevent some hardware components such as the Wi-Fi adapter from being put to sleep at the same time. This may result in items like the Wi-Fi adapter staying active during sleep, and may also be a reason why when people specifically turn off Wi-Fi before sleep, that the battery level no longer drains rapidly.

Most people run applications and then press the home button to quit them and run alternative applications, but this does not fully quit the application. Instead, if you want to fully quit an application, press and hold it until the icon jiggles, and then press the X and the full application process will shut down.

As always, the peanut gallery is open for business and let us know what’s on your mind.

TSA to allow 11.6″ MacBook Air to remain in bags during security screenings

Posted by:
Date: Friday, October 29th, 2010, 04:18
Category: MacBook Air, News

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Good news for travelers: Your late 2010 11″ MacBook Air notebook will note have to be removed from its bag at security checkpoints in U.S. airports, the Transportation Security Administration has announced.

Per CNN, TSA spokesperson Nicholas Kimball has stated that the new 11″ MacBook Air is small enough that it doesn’t need to be removed from a bag when going through an X-ray machine at airport security. Larger devices, including the MacBook Pro, must be removed from a bag when being scanned so that TSA officials can get a closer look at the internal components.

“If someone has a lot of stuff in their bag, it’s sometimes difficult to get a clear view of it,” Kimball reportedly said. “It might need some additional screening.”

TSA has not yet made a decision on the larger, 13″ MacBook Air, which means travelers will likely have to take the notebook out of their bag for the time being. But the larger MacBook Air could be exempt in the future, because it also lacks an optical disc drive, as well as a traditional hard drive.

Apple’s new 11.6″ and 13.3″ MacBook Airs were unveiled earlier this month, and the larger model weighs just 2.9 pounds. Both devices rely on flash memory for storage, making the hardware smaller and faster than a traditional laptop.

Earlier this year, when the iPad launched, TSA announced that fliers could leave their iPad in a carry-on bag when going through security. The minimal amount of components inside the iPad makes it easier for security officials to analyze in an X-ray machine.

Officials can, however, ask a traveler to remove their iPad, MacBook Air or any other electronic device if they cannot get a clear image of it in an X-ray scanner.

White iPhone 4 yanked from Apple Store web sites

Posted by:
Date: Thursday, October 28th, 2010, 04:46
Category: iPhone, News

Apple today quietly pulled the white iPhone 4 from the online Apple Store, the web site’s international versions that offer the iPhone online now only show the black iPhone 4 and the iPhone 3GS. The white hue is still visible in the store’s image gallery and in the regular product page.

Per Electronista, Apple had maintained the white iPhone 4 on the store and had simply said it was “currently unavailable” to buy despite multiple delays. The decision to delay white iPhones to the spring has given the company little incentive to keep the unavailable color scheme in its store.

Unconfirmed rumors have suggested that Apple has cancelled the white iPhone 4 altogether and that the spring date amounted to a white version for the next-generation model instead. Blame has shifted alternately between the difficulty of getting consistently colored phones in high production numbers and the unintentional effect of the white, reflective glass on the camera flash.

Stay tuned for additional details as they become available.

Mozilla releases Firefox 3.6.12 update

Posted by:
Date: Thursday, October 28th, 2010, 03:27
Category: News, Software

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Late Tuesday, Mozilla.org released version 3.6.12 of its Firefox web browser. The new version, an 18.6 megabyte download, sports the following major change:

- Firefox 3.6.12 fixes a critical security issue that could potentially allow remote code execution.

Firefox 3.6.12 is available in more than 70 different languages and requires a G3, G4, G5 or Intel-based Mac, Mac OS X 10.4 or later and 128MB of RAM to install and run. If you’ve snagged the new version and have any feedback to offer about it, let us know in the comments.