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Apple reaching out to users for iPhone 4S battery life data, firmware update may be in the works

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Date: Monday, October 31st, 2011, 05:17
Category: battery, iPhone, News

With any luck, a firmware update will fix the issue.

Per The Guardian, responding to complaints of battery life issues with the iPhone 4S, engineers from Apple are said to have contacted customers directly in an effort to solve any issues.

One user who spoke with the newspaper said that he was contacted by Apple, and was asked to install a monitoring program on his phone. Apple’s engineers hope to be able to use the diagnostics to determine what is causing shorter battery life for some users, though the report said the problems are thus far “unexplained.”

The person said they were contacted by a senior engineer at Apple who read a post they made online, and indicated that the company was contacting users to resolve the problem. The Apple representative also allegedly admitted that the company isn’t “close to finding a fix.”

“(He) asked lots of questions about my usage and then asked if he could install the file… and that he would call back the day after to retrieve the info,” the person wrote. “I extracted the file from my Mac after a sync and mailed it to him. He was incredibly helpful and apologetic in the typical Apple way!”

Experiences of reduced battery life are supported by a growing thread on the Apple Support Communities website, where numerous users have found they experience significantly less uptime with the iPhone 4S. As of Friday afternoon, the thread as nearly 100,000 views and 1,300 replies.

“Glad to see people are talking about this,” user ‘telarium’ wrote. “My 4S battery life is terrible… even worse than my 3GS, even though all the settings are the same.”

Another user, ‘Frenzi,’ said they found some success by turning off many of the features on the phone, and only gradually re-enabling them as needed. Among the features disabled included sending of diagnostic data to Apple, automatically searching for Wi-Fi connections, automatic date and time, iTunes Ping, and even the Siri “raise to speak” feature. “The improvement has been nothing short of miraculous,” they wrote.

Still another user on the Apple Support Communities website, “Snowwolfwarrior,” said they spoke with an Apple technician who also gave them special software to install on their iPhone 4S. The software logs all of the usage from the handset over a 24-hour period, after which the user obtains the data and sends it back to the Apple technician.

When it was unveiled earlier this month, Apple claimed that the iPhone 4S had an increased battery talk time of eight hours. But standby battery time, when compared to the previous-generation iPhone 4, is advertised at 100 hours less.

In spite of this, the iPhone 4S does have a slightly larger battery than the iPhone 4, and includes an extra .05WHrs when compared to its predecessor. Apple also limited the amount of RAM in the iPhone 4S to 512MB, in an effort to conserve battery life.

The iPhone 4S includes the same A5 processor found earlier this year in the iPad 2. It is a dual-core chip that runs up to twice as fast as the A4, and includes graphics processing up to seven times faster with the SGX 543MP2 GPU.

If you’ve seen battery issues with your new iPhone 4S and want to throw your two cents in, let us know what’s on your mind via the comments.

HP Printer Drivers 2.8, Epson Printer Drivers 2.9 out the door

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Date: Friday, October 28th, 2011, 07:31
Category: News, Software

Early Friday, both HP and Epson released updated printer driver s for Apple’s Mac OS X 10.6 and 10.7 operating systems.

HP Printer Drivers v.2.8 OS X and Epson Printer Drivers v.2.9 OS X

The HP Printer Drivers 2.8 includes the latest scanning and printing software for HP and Epson devices for Lion and Snow Leopard. HP’s latest drivers weigh in at 514.55MB download, while Epson’s are a 972.36MB download, respectively.

Both updates can be located and installed via Mac OS X’s built-in Software Update feature and require either Mac OS X 10.6 or later to install and run.

If you’ve tried the new drivers and have any feedback to offer, let us know in the comments.

Apple releases Aperture 3.2.1 update

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Date: Friday, October 28th, 2011, 07:07
Category: News, Software

Late Thursday, Apple released version 3.2.1 of Aperture, its pro-grade image editing application. The new version, a 292 megabyte download, offers the following fixes and changes:

- Resolves an issue that could cause Aperture to quit unexpectedly at launch on Macs with Core Duo processors.

- Addresses problems that could cause the Crop tool to switch to the incorrect orientation or resize incorrectly.

- Resolves rendering issues when cropping images with Onscreen Proofing enabled.

- Location menus are now displayed correctly on the map in the Places view when “Photos” is selected in the Library Inspector

Aperture retails for US$199 and requires an Intel-based Mac running Mac OS X 10.5.8 or later to install and run.

If you’re tried the new version and have any feedback, let us know via the comments.

Apple patent points out company’s exploration of 3D gestures/input controls for devices

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Date: Thursday, October 27th, 2011, 06:15
Category: News, Patents

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Per the cool cats at Free Patents Online, Apple is apparently investigating new ways of interacting with devices, such as using hand gestures to navigate and control a video recording system without touching anything.

Apple’s interest in hands-off control of a device like an iPhone, iPad or Mac was revealed this week in a new patent application made public by the U.S. Patent and Trademark Office. Entitled “Real Time Video Process Control Using Gestures,” the filing, discovered by AppleInsider, is related to remotely controlling and editing video recordings on a mobile device.

Such editing could be done with gestures on a touchscreen, much like is already available on the iPhone and iPad. But within the application, Apple also makes mention of hand gestures that can be performed without touching the device.

The filing notes that a device could be controlled with hand gestures accomplished in either two or three dimensions, and these could be interpreted through infrared sensors, optical sensors, or other methods. These gestures could be used as a replacement for, or even in concert with, traditional touchscreen-based gestures.

“As with the touch based gestures applied on or near the touch sensitive input device, the hand gestures can be interpreted to provide instructions for real time processing of the video by the video capture device,” the filing reads.

Apple’s goal is to simplify and minimize the need for user input partially because the size of recording devices, like an iPhone or iPad, has become so small. The filing notes that placing a finger on a touch-sensitive display can cause a video capture device to move, and that movement is then translated to the video recording.

With Apple’s method, a remote camera could be controlled wirelessly from a second, separate device. An iPhone or iPad are specifically mentioned in the filing as potential options for a “control device.”

One image accompanying the application shows a video being recorded on an iPhone. That video is then transmitted wirelessly, via Bluetooth, to an iPad, where the user can view the video in real-time and make adjustments.

Given the volume of data that must be wirelessly transmitted, Apple’s solution is to automate real-time video processing as much as possible, identifying objects and individual people’s faces captured in a video. The filing even states that a system could help to determine how entities captured in the video relate to one other.

In one example provided, a video of two tennis players playing against each other could be analyzed to have a “negative correlation,” as one player is hitting the ball while the other is not.

“Therefore, by determining the relative correlation between these two players, an implicit association can be assigned to each,” the application reads.

Using this kind of data, the image could be framed according to user specifications. For example, after recognizing a specific face, a video capture device could zoom in and track that individual in real time, with minimal or no input from the user.

Apple’s proposed invention, published this week by the USPTO, was originally filed in April of 2010. It is credited to Benjamin A. Rottler and Michael Ingrassia Jr. I.

Apple releases Thunderbolt Software Update 1.1 firmware upgrade

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Date: Thursday, October 27th, 2011, 04:39
Category: News, Software

Late Tuesday, Apple released its Thunderbolt Software Update 1.1 firmware upgrade for its Thunderbolt-equipped Macs running Mac OS X 10.7 (“Lion”). The update, a 72.53 megabyte download, provides support for the Apple Thunderbolt Display and bug fixes for Thunderbolt device compatibility.

In addition to the direct download, Thunderbolt Software Update 1.1 is available through Mac OS X’s built-in Software Update feature. The update requires a Thunderbolt-equipped Mac running Mac OS X 10.7.2 or later to install and run.

If you’ve tried the update and noticed any changes, please let us know in the comments.

Apple releases iPhoto 9.2.1 update

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Date: Thursday, October 27th, 2011, 03:27
Category: News, Software

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Along with almost everything else, Apple released iPhoto 9.2.1 on Thursday, the latest version of its image organization and editing application. The update, a 357 megabyte download which can be be snagged directly or via Mac OS X’s Software Update feature, offers the following major fix:

- Addresses an issue that could cause iPhoto to quit unexpectedly on Macs with the 3ivxVideoCodec plug-in installed.

iPhoto 9.2.1 retails for US$49 as part of iLife ’11 and requires Mac OS X 10.6.6 or later to install and run.

If you’ve tried the update and noticed any changes, please let us know.

iPhone 4S reservation/pickup program launches in San Francisco

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Date: Wednesday, October 26th, 2011, 10:06
Category: iPhone, News, retail

Reservations are preferred.

Per AppleInsider, Apple on Wednesday began offering customers in San Francisco the ability to order a product online and pick it up in a local retail store.

When checking out from Apple’s online store, a new “Pick up” option is available, from which users can select a store in San Francisco, Calif. It also states that the in-store pickup option is “coming soon to a U.S. Apple Store near you.”

The “Select an Apple Store” feature allows users to enter their zip code and find a local Apple Store, though for now the program is limited to San Francisco. Users who pick up their order at an Apple Retail Store get Personal Setup for any new Apple product.

Products listed as “Available now” at the store can be picked up within an hour. Customers can also designate someone other than themselves to pick up an order.

Word first surfaced on Monday that Apple was planning to launch its in-store pickup option in its online store. The pilot program was tested internally at the company under the codename “Sherwood.”

In addition to in-store pickup, Apple’s retail stores are also expected to begin accepting returns of online orders. By doing this, customers can avoid shipping an item back to Apple for the return process.

Apple began offering an in-store pickup option in a limited capacity in 2009, with a Christmastime “Reserve and Pick Up” program. That was restricted to specific products: the iPhone, iPod and MacBook lineups, Mac mini, iMac and Mac Pro. It did not include accessories.

But Apple’s new in-store pickup option applies to any product available in Apple’s online store, including accessories such as iPhone and iPad cases.

Apple’s retail operations has become a very important part of the company’s business model. The company revealed in its last quarterly earnings report that it plans to expand many of its retail locations in the U.S., as officials believe the current stores are now “too constrained” to properly serve the high volume of customers they experience.

Stay tuned for additional details and if you’ve tried the iPhone 4S reservation system and have any feedback to offer, let us know.

Catcher unibody plant may reopen as early as next week

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Date: Wednesday, October 26th, 2011, 06:08
Category: MacBook Pro, News

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Maybe the problems weren’t as bad as they said they were.

Per Reuters, Apple supplier Catcher Technology said Wednesday that its China plant that builds unibody MacBook cases will fully reopen at the end of October.

The new details from Taipei, Taiwan are an indication that any supply constraints experienced by Apple could be relatively short-lived. The company was ordered to shut down a factory that builds unibody enclosures for Apple on Oct. 16.

That plant in Eastern China was said to produce 60 percent of Apple’s unibody enclosures for its MacBook Pro and MacBook Air products. The plant has also been responsible for casings for Apple’s all-in-one iMac desktop.

Catcher had previously said that a partial production halt at the factory would slash shipments in October by 20 percent. That number could have grown to as much as 40 percent in November if the local government refused to allow the plant to resume production.

But with Wednesday’s announcement that the plan will open at the end of the month, any concerns about November production appear to be assuaged. Last week, Catcher had originally said it hoped to reopen its plant at some time in November.

The Catcher facility was closed due to “strange odors” said to have been emanating from the plant. The shutdown came just as Apple reported its best quarter ever for Mac sales, reaching 4.9 million units.

Apple quietly updated its MacBook Pro lineup on Monday, with slightly faster Intel processors and updated graphics, while some models gained larger hard drives. The design of the notebooks remains unchanged, featuring Apple’s signature unibody look.

Stay tuned for additional details as they become available.

64-bit MacBook Pro notebooks may take up to 16GB of RAM

Posted by:
Date: Wednesday, October 26th, 2011, 06:12
Category: MacBook Pro, News

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In a somewhat surprising discovery, the cool cats at CNET, have discovered that despite the specified amount of RAM your MacBook Pro can max out at, the machine will still recognize and use more RAM if it’s available. With that in mind, the article recommends using the System Profile utility.

It gets interesting from there:

“These days all of Apple’s Macs are 64-bit machines, which means that theoretically they can access terabytes upon terabytes of memory; however, despite this there is a physical hardware limit on the amount of RAM a system can contain. This is true both in terms of physical capability but also in a built-in limit in the system’s memory controllers on how much RAM it can recognize. As a result, despite having 64-bit capability, many systems are built with limitations that allow them to hold a maximum of 4 or 8GB of RAM.

Even though they are 64-bit capable, Apple’s MacBook Pro systems have been offered with 8GB RAM as the maximum configuration. More recent models, including those released in 2011, have been built with a higher RAM limit, so even though Apple only offers 8GB RAM and mentions this as the maximum amount of RAM the systems can hold, in reality they can recognize up to 16GB if you add it.

These systems are the ones with the model number series of MacBookPro8,x or later, which include the following:
- MacBook Pro 13-inch 2.3GHz dual-core Intel Core i5

- MacBook Pro 13-inch 2.4GHz dual-core Intel Core i5

- MacBook Pro 13-inch 2.7GHz dual-core Intel Core i7

- MacBook Pro 13-inch 2.8GHz dual-core Intel Core i7

- MacBook Pro 15-inch 2.0GHz quad-core Intel Core i7

- MacBook Pro 15-inch 2.2GHz quad-core Intel Core i7

- MacBook Pro 15-inch 2.3GHz quad-core Intel Core i7

- MacBook Pro 15-inch 2.4GHz quad-core Intel Core i7

- MacBook Pro 15-inch 2.5GHz quad-core Intel Core i7

- MacBook Pro 17-inch 2.2GHz quad-core Intel Core i7

- MacBook Pro 17-inch 2.3GHz quad-core Intel Core i7

- MacBook Pro 17-inch 2.4GHz quad-core Intel Core i7

- MacBook Pro 17-inch 2.5GHz quad-core Intel Core i7

If you have one of these systems, then you should be able to install up to 16GB of RAM if needed, which can be purchased from vendors such as Crucial or Other World Computing.”

While this upgrade is possible, do keep in mind that it will not be cheap. Even though memory prices are very low these days because low PC demand has resulted in a surplus of components, the low prices are only for relatively common RAM modules, which include the 4GB and 8GB modules. The 16GB upgrades are not as common for laptop systems, so expect to pay around US$600 if you want 16GB of RAM in a laptop system.

If you’ve tried this on your MacBook Pro, please let us know how it went and how much you paid for the RAM. Beyond that, have fun and let us know what your notebook’s true maxed out RAM capacity is.

Google Chrome updated to 15.0.874.102, moves beyond beta version in 15.x version

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Date: Wednesday, October 26th, 2011, 05:46
Category: News, Software

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Google Chrome, Google’s new web browser, just reached version 15.0.874.102 for the Mac. The new version, a 34.9 megabyte download, offers the following change:

- Crash fix.

The release is also significant in that this is the first version of Google 15.x that moves beyond the beta stage and is now classified as stable.

Google Chrome 15.0.874.102 requires an Intel-based Mac running Mac OS X 10.5 or later to install and run.

If you’ve tried the new version and have any feedback to offer, please let us know in the feedback and comments.