Apple adds ‘Support Profile’ feature to web site, allows users check warranty info

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Date: Thursday, January 6th, 2011, 05:21
Category: News

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It’s not the most exciting thing in the world but it could be useful.

Apple on Wednesday added a new feature to the Support section of its web site, dubbed “My Support Profile,” where users can track their repair and support activities, as well as check on the status of a warranty.

Per AppleInsider, users can now log in to the new site at supportprofile.apple.com with their Apple ID and password. From there, all Apple products registered to the person’s name are listed, and more can be added. It can even detect the serial number of a Mac being used to visit the site.

The site lets users initiate a support call with Apple, or set up a repair of a faulty device through AppleCare. It also offers the ability to add an AppleCare Protection Plan to hardware.

Products can be given a “nickname” to make them easier to identify, and information such as the device’s serial number is available. Users can also edit their personal contact information, and set up VoicePass or text message support preferences based on telephone number and time of day.

The site keeps a record of phone support calls, with a recommended list of potential fixes for the issue discussed. Users can also check the status of a repair that may be in progress, or view previous repairs or replacements of products.

The site also tracks repair activities that may have taken place in an Apple retail store, giving details of the user’s request, the service administered, and confirmation that the product was returned.

If you’ve tried the new service and have any feedback to offer, please let us know and thanks in advance!

Micron announces 500GB notebook SSD hard drives

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Date: Wednesday, January 5th, 2011, 06:28
Category: hard drive, Hardware, News

Micron Technology on Tuesday announced its highest capacity laptop solid-state drives (SSDs) based on its smallest circuitry technology; the largest SSD doubles the amount of data that can be stored compared to its predecessor.

Micron’s new RealSSD C400 flash drive line offers capacities ranging from 64GB to 512GB and will be available in 1.8″ and 2.5″ form factors, both supporting a 6Gbit per sec serial ATA (SATA) interface. The SSDs are based on Micron’s latest 25 nanometer (nm) NAND flash lithography technology.



Per Macworld, the C400′s predecessor, Micron’s RealSSD C300 drive, was its first to leverage the SATA 3.0 specification, which offers 6Gbit/sec. throughput, and the Open NAND Flash Interface (ONFI) 2.1 specification, which provides sequential read speeds of up to 355MB/sec. and sequential write speeds of up to 215MB/sec. The C300 also came in 1.8″ and 2.5″ models, with either 128GB or 256GB of capacity.

Crucial, a division of Micron, will begin selling the new SSD portfolio under the name Crucial m4 SSD. The Crucial m4 SSD product line is expected to be available online and through select global channel partners in the first quarter of 2011. Micron is not offering pricing information on the new SSDs.

The new drives achieve read speeds of up to 415MBps, which is 17% faster than Micron’s C300 SSDs. With write performance varying by capacity, the new 512GB drive delivers up to 260MBps write speeds, which is 20% faster than the C300 SSDs .

Micron is currently working with notebook manufacturers to qualify its new RealSSD drives, with samples of the RealSSD C400 drives available now. Micron expects mass production to begin in February.

Stay tuned for additional details as they become available.

Apple releases iMovie 9.0.1 update

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Date: Wednesday, January 5th, 2011, 05:11
Category: News, Software

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Late Thursday, Apple released iMovie 9.0.1, the latest version of its consumer-level video editing application. The new version, a 27.5 megabyte download, adds the following fixes and changes:

- Fixes an issue where stabilization would not be applied correctly to some video clips from iPhone and iPod touch.

- Fixes an issue that prevented use of some valid Facebook passwords that contained non-alphanumeric characters.

- Improves compatibility with some cameras that create content in multiple formats.

- Improves performance when scrolling the Project Library.

iMovie 9.0.1 requires Mac OS X 10.6.3 or later to install and run and can be snagged manually or via Mac OS X’s built-in Software Update feature.

Garmin releases StreetPilot GPS app for iOS

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Date: Tuesday, January 4th, 2011, 10:33
Category: iPhone, News, Software

GPS outfit Garmin announced on Tuesday that the company had released StreetPilot, its first turn-by-turn navigation app for the iPhone. Per Macworld, StreetPilot offers voice-prompted directions—with text-to-speech capability for reading aloud street names—along with a variety of more advanced GPS features.

As with Garmin’s standalone GPS devices, StreetPilot offers free traffic alerts, lane assistance with realistic previews of upcoming junctions, 2D and 3D views, and speed limit indicators. The application sports current maps of the U.S. and Canada that are fetched from Garmin’s servers, and also provides points of interests and local search integration.

The app also integrates with various bits of data on your iPhone: you can control your music, quickly access your friends’ addresses, and, of course, take advantage of iOS 4’s multitasking.

StreetPilot retails for US$40 and requires an iPhone 3G or newer, or an iPad with 3G, running iOS 3.0 or later to install and run.

HandBrake updated to 0.9.5, now Intel-only

Posted by:
Date: Tuesday, January 4th, 2011, 05:14
Category: News, Software


Handbrake, Eric Petit’s incredibly useful open-source DVD ripping/conversion utility, has been updated to version 0.9.5 and gone Intel-only.

The new version, which can be found here, boasts the following fixes and changes:

Core Library:
- BluRay disc structure support (No decryption support)
- Updated Libraries (x264, ffmpeg)
- SSA Subtitle support (Including burn-in)
- MP3 audio now supported in MP4 files (Note: Limited Player compatibility)
- VOBSUB subtitle now supported in MP4 files (Note: Limited Player compatibility)
- Updated Presets for newer devices and better quality
- AC3 encoding support
- Many Bug Fixes and other small improvements
- Improved DVD Main Feature detection (when using dvdnav)
- Universal audio downmix support (all audio types can be downmixed)
- Poin-to-Point encoding (second or frame start and end times)
- Peak framerate option (Capped VFR)

All GUIs:
- Updated x264 Advanced Panel
- Video Quality Slider drops % value and only shows RF for x264
- Batch Scan (Scan Multiple files at once. N.B: Does not include multiple VIDEO_TS folders / Image files)
- Many Bug fixes
- Many Tweaks to improve usability
- Ability to edit queue jobs

Mac GUI:
- New Audio Panel supporting >4 Audio Tracks
- VLC detection in /Applications and ~/Applications
- Multiple instance support

Windows GUI:
- Encode Status in GUI. (CLI window is now always hidden)
- Improved Auto-Naming for Destination file name
- Drag / Drop Video onto Main Window to scan

Linux GUI:
- Multiple instance support (run multiple copies of ghb at once)
- Many Bug fixes and UI improvements

Handbrake 0.9.5 is available for free and requires Mac OS X 10.5 or later to install and run.

Onyx 2.2.2 released

Posted by:
Date: Monday, January 3rd, 2011, 06:57
Category: News, Software

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Onyx, Titanium Software’s popular freeware multifunction utility for Mac OS X, has been updated to version 2.2.2. The new version, a 16.5 megabyte download (courtesy of MacUpdate), adds the following fixes and changes:

- New Parameters > Mail panel

- New Mail’s hidden functions

- Display the result after verifying volume (Verify > Structure of volume)

- Info panel improved

- Misc minor fixes

- Help updated

Onyx 2.2.2 requires Mac OS X 10.6 or later to install and run.

Apple confirms iOS 4.2.1 alarm clock bug, says issue will resolve itself by January 3rd

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Date: Monday, January 3rd, 2011, 06:30
Category: iPhone, News, Software

If you were looking for your iOS device to signal its alarm around New Years, you may have been in for a surprise. Per Macworld, Apple has confirmed an iOS bug where non-repeating alarms fail to ring on the first few days of the new year, recommending that users set recurring alarms until Jan. 3, when the alarms will resume working properly.

As various time zones entered the new year, reports began cropping up from iOS users whose one-time alarms had stopped functioning after the device’s clock had ticked over to January 1, 2011. According to reports, the issue affects devices running the iOS 4.2.1, the latest version of iOS.

Apple spokesperson Natalie Harrison stated the following: “We’re aware of an issue related to non repeating alarms set for January 1 or 2,” Harrison said. “Customers can set recurring alarms for those dates and all alarms will work properly beginning January 3.”

The issue is reminiscent of the iOS alarm bug that caused alarms to miss the daylight saving time change that occurred earlier this fall. After Australian users were woken up an hour early because of the bug, Apple stated that the company was “aware of this issue and already developed a fix which will be available to customers in an upcoming software update.”

Stay tuned for additional details and if your iOS device missed an alarm over the past few days, let us know.

Korean wireless carriers deny Nexus S handset, say iPhone remains safe

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Date: Friday, December 31st, 2010, 09:04
Category: iPhone, News

Korean cell carriers are turning service for down the Nexus S handset both because of Google’s control but also because of Apple, insider tips said late Thursday. According to The Korea Times, both KT and SK Telecom are reportedly upset that Google’s insistence on a pure Android experience won’t let them promote their own proprietary apps and services. Google’s control of the marketing for the Android 2.3 flagship also wouldn’t give them the marketing angle they would like.

The iPhone is also cited as a reason for the lack of any plans. Even SK Telecom, which has often had Nexus S maker Samsung’s blessing as the anti-iPhone carrier, reportedly doesn’t believe that the official Google phone would have any effect. “The Nexus S won’t make a huge impact enough to break the current iPhone stronghold,” an anonymous official from the carrier said.

KT has still said it has “no plans,” though its position may be mixed. Most of its smartphone performance is based on the iPhone, even though it was the only carrier to sell the Nexus One in Korea. The Android device has sold at much lower levels, at 50,000 units since July, but KT is believed willing to keep talking with Google to “recover ailing corporate ties” with Samsung. The electronics chain has allegedly been abusing its dominant position to retaliate against KT for iPhone competition, such as by withholding better phones and dictating harsh marketing requirements.

The absence of HDMI video out and a microSDHC slot were similarly cited as factors in a Korean market that often favors feature-heavy devices, but it’s not certain how likely this might be given that the iPhone has thrived without either. Samsung’s Galaxy S has sold very well in the country despite the absence of an HDMI port.

The similarity between the Nexus S and the Galaxy S may ultimately be the main factor, as the Nexus S’ primary advantages are mostly limited to its newer, unmodified OS, its front-facing camera and its support for NFC wireless.

If you have any experience with the Korean wireless marketplace and want to hurl your two cents in, let us know what you think in the comments.

Sprint MiFi 4082 unit picture leaked, device anticipated around CES

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Date: Friday, December 31st, 2010, 05:19
Category: Accessory, News, wireless

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Because MiFi units are always useful…

Per Electronista, a forum post late Wednesday on sprintusers.com provided the first look at the finished version of one of Novatel’s first 4G routers, the MiFi 4082 for Sprint. The hybrid WiMAX and EVDO router spotted by SprintUsers veteran r0fl shows an at least superficially upscale design with a brushed metal effect and chrome trim. Its design still adopts the familiar pocketable shape but has extra indicators for signal strength and what may be the presence of 4G speed.

The 4082 is believed to be shipping by January 30 and could be unveiled at CES next week. Novatel is likely to have an LTE counterpart to the 4082 for Verizon and other carriers using the more widely adopted 4G standard, but significant details haven’t emerged to date.

Stay tuned for additional details as they become available.

Skype 3.0 now available for iOS, allows video chat over 3G, Wi-Fi protocols

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Date: Thursday, December 30th, 2010, 05:05
Category: iPhone, News, Software

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As expected, Skype has added a new video calling feature to version 3.0 of its iPhone app, giving users an alternate service from Apple’s own FaceTime video chat standard.

Per Engadget, reports emerged last week that Skype was planning to make “a series of video-related announcements” at next month’s Consumer Electronics Show. A support document detailing how to make video calls via iPhone served as further evidence of the imminent release of a video-capable Skype iPhone app.

An update to the Skype for iOS app Thursday allows users to make Skype to Skype video calls over WiFi and 3G with other iOS Skype users or Skype desktop users, Engadget reports. Two-way video calls are only supported on the iPhone 4, iPhone 3GS and fourth-generation iPod touch, while iPad and third-generation iPod touch users can receive video calls. Video calling on Skype 3.0 requires iOS 4.0 or above.

Skype’s launch of video chat on the iPhone and iPod touch will challenge Apple’s efforts to get its FaceTime video conferencing standard to catch on. With over 500 million user accounts, Skype has the user base needed to promote rapid adoption of its video call features over Apple’s FaceTime.

Skype 3.0 is available for free and requires iOS 3.0 or later to install and run.

If you’ve tried the new video chat feature on Skype and have any feedback to offer, please let us know.