Apple may be relaxing liquid/spill-damage repair policies

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Date: Thursday, November 11th, 2010, 05:41
Category: Hardware, News

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A series of internal policy documents leaked to Boy Genius Report shows that Apple may be amending its liquid damage repair policy. Apple’s mobile devices, which currently come with small Liquid Contact Indicator (LCI) patches that react and change color when in contact with water, uses the color change to determine whether a device has been submerged in water before honoring warranty claims for the devices. This policy has resulted in some controversy, with some people claiming the LCIs are changing color in conditions of high humidity or are otherwise changing color without having been in contact with liquids.

Though previously Apple employees would just inspect the patches, the new policies apparently will grant more leeway and also require the employees to look for additional signs of liquid damage before determining that liquid contact was the cause for the device malfunction. This change does relax some of the return and replacement rules for iPods, and may make it easier for Apple employees to swap out devices for users; however, the document does note that the final determination of damage is still up to the Apple Store employees.

Stay tuned for additional details as they become available.

Apple releases Digital Camera Raw Compatibility Update 3.4, adds support for new camera formats

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Date: Thursday, November 11th, 2010, 05:20
Category: News, Software

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Late Wednesday, Apple posted its Digital Camera Raw Compatibility Update 3.4, an update designed to extend RAW image compatibility for the Aperture 3 and iPhoto ’09 applications.

The update, a 6 megabyte download, adds support for the following cameras:

- Canon EOS 60D

- Canon PowerShot S95

- Hasselblad H4D-40

- Nikon D3100

- Panasonic Lumix DMC-LX5

- Sony DSLR-A290

- Sony DSLR-A560

- Sony DSLR-A580

- Sony SLT-A33

- Sony SLT-A55

The update requires Mac OS X 10.5.8 or later to install and run and is also available via Mac OS X’s built-in Software Update feature.

If you’ve tried the new Digital Camera update and noticed any changes, please let us know how it went.

Apple releases long-awaited Mac OS X 10.6.5 update

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Date: Wednesday, November 10th, 2010, 16:22
Category: News, Software

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After months of beta versions and development, Apple has released its Mac OS X 10.6.5 update for its Mac OS X 10.6 “Snow Leopard” operating system. The update, which varies in size depending on your presently installed version of the operating system, personally weighed in at over a 500 megabyte download.

The update offers the following fixes and changes:

- Improves reliability with Microsoft Exchange servers.

- Addresses performance of some image-processing operations in iPhoto and Aperture.

- Addresses stability and performance of graphics applications and games.

- Resolves a delay between print jobs.

- Addresses a printing issue for some HP printers connected to an AirPort Extreme.

- Resolves an issue when dragging contacts from Address Book to iCal.

- Addresses an issue in which dragging an item from a stack causes the Dock to not automatically hide.

- Resolves an issue in which Wikipedia information may not display correctly in Dictionary.

- Improves performance of MainStage on certain Macs.

- Resolves spacing issues with OpenType fonts.

- Improves reliability with some Bluetooth braille displays.

- Resolves a VoiceOver issue when browsing some websites with Safari 5.

- Improves Bluetooth pairing with Magic Trackpad.

- Resolves performance issues with third-party displays that use InstaPort technology.

- Add SSL support for transferring files with iDisk.

- Resolves an issue when opening 4-up Photo Booth pictures in Preview.

- Addresses keyboard responsiveness issues in the Dock when Spaces is turned on.

- Resolves an issue syncing Address Book with Google.

- Fixes an issue when replying to a Mail message sent by a person whose name contains certain characters such as é or ü.

- Improves performance for users bound to an Active Directory domain.

- Improves reliability of Ethernet connections.

- Systems with a Mac Pro RAID Card (Early 2009) installed can now be put to sleep. For more information, see Mac Pro RAID Card (Early 2009): Enabling system sleep.

- Improves reliability of fibre channel connections, resolving a potential Xsan volume availability issue.

- Adds RAW image compatibility for additional digital cameras.

As usual, just open Mac OS X’s Software Update feature to locate, snag and install the update. The Mac OS X 10.6.5 update requires Mac OS X 10.6 or later to install and run.

If you’ve installed the update and noticed any major changes, either positive or negative, please let us know.

Microsoft releases version 14.0.1 update to Office 2011 suite, offers security, stability fixes

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Date: Wednesday, November 10th, 2010, 03:25
Category: News, Software

Roughly two weeks after launching Office 2011, Microsoft has rolled out an update that aims to improve the security and stability of the latest version of its office productivity suite.

Per Macworld, the release notes for the Microsoft Office for Mac 2011 14.0.1 Update say that the release fixes “critical issues” in the latest version of Office that could cause components of the suite to stop responding or quit unexpectedly. Microsoft says the update also fixes a security vulnerability that could allow an attack to overwrite the contents of a computer’s memory with malicious code.

As for performance and stability improvements in the 14.0.1 update, the company says that the update includes form-based authentication for connecting to Microsoft Office SharePoint Servers, allowing user credentials to be transmitted through HTML forms that users complete. The update also allows images copied from an Office for Mac application to be edited when copied back to ChemDraw; previously, images were locked when copied to the molecule editor.

Excel for Mac 2011 gets fixes that stop the spreadsheet program from crashing when a macro is enabled and allow cells to update when revisions are made to related data. The update also improves reliability when the FORMAT macro command is used. The update improves the stability of Word 2011 when users build equations, while bolstering stability of PowerPoint 2011 slideshows. Microsoft also improved compatibility with the Windows versions of its presentation software that now allows numbered lists to be displayed correctly in PowerPoint 2011.

Outlook 2011 gets a number of improvements in this update, including better reliability for deleting messages from multiple IMAP accounts, a Sync Services fix, and improved reliability for importing Office 2008 identities into the new version of the suite. The update also allows Outlook to retain e-mail passwords in the keychain after users import new accounts into the mail client.

Additional details can be located here and if you’ve tried the update and noticed any changes, please let us know.

Tests demonstrate much-improved performance of iOS 4.2 on iPhone 3G handset

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Date: Tuesday, November 9th, 2010, 06:59
Category: iPhone, News, Software

For those of you hanging onto an iPhone 3G and hoping for something good to come out of the new iOS, there may be some good news in store.

Per TiPb, a recent series of tests has shown that the iPhone 3G’s performance is much improved under iOS 4.2:



According to the tests, entering text into Apple’s Notes app was acceptably snappy. Browsing the Web was also noticeably improved, especially scrolling and load times (over Wi-Fi). Some pinch-and-zoom was a bit laggy, but definitely worlds better than iOS 4.0 on a 3G.

Apple was recently hit with a class action lawsuit from California iPhone 3G user Bianca Wofford, who claims that Apple “…knowingly and intentionally released what it called a system software ‘upgrade’ that, in fact, made hundreds of thousands of the Third Generation iPhones (sic) that were exclusively tethered to AT&T data plans ‘useless’ for their intended purpose.”

iOS 4.2 is expected to be released this month with some media outlets citing the launch date as early as today.

Verizon launches ad showcasing iPad, Verizon MiFi unit

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Date: Tuesday, November 9th, 2010, 06:00
Category: iPad, News

In a fairly uncharacteristic move, Apple has allowed its new carrier partner, Verizon, to create its own commercial for the iPad, advertising that the touchscreen tablet can now be bought with a MiFi for on-the-go connectivity.

The new commercial, entitled “Breakaway,” debuted on national TV this week. The largest wireless carrier in the U.S. began selling the Wi-Fi-only iPad, bundled with a 3G MiFi 2200 Intelligent Mobile Hotspot, late last month.

Since a picture’s worth a thousand words, take a gander:



According to AppleInsider, the commercial could be a sign of things to come: Verizon is widely expected to begin carrying a CDMA version of Apple’s iPhone starting in January of 2011. That information has been independently confirmed by The New York Times, The Wall Street Journal, Bloomberg, and Fortune.

It has been reported that control over the iPhone, including its advertising, was a major point of contention between Verizon and Apple in 2005. The carrier and Apple could not come to a deal, and the device debuted on AT&T’s network in 2007.

But in order to bring the iPhone to Verizon, Apple may be compromising — as evidenced by the iPad commercial. Fortune also reported in October that Verizon’s iPhone is expected to offer special features, like live TV for customers of Verizon’s FiOS cable service.

If you have two cents to throw in on this, let us know what you think in the comments.

Toshiba announces release of MacBook Air-compatible SSD drives

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Date: Tuesday, November 9th, 2010, 06:06
Category: hard drive, MacBook Air, News

Electronics manufacturer Toshiba announced the release of its Blade X-gale solid state drives this week. The drives feature capacities up to 256 gigabytes of storage. Per MacRumors, Toshiba’s part numbers are exactly the same as the components found inside the MacBook Air. The internal solid state drives also come in the same three capacities: 64GB, 128GB and 256GB.

The components offer a maximum sequential read speed of 220MB per second, and a maximum sequential write speed of 180MB per second. The 64GB and 128GB Blade X-gale SSDs have a thickness of just 2.2mm, while the 256GB capacity is slightly thicker.

The drives are available for sale to device manufacturers and bulk purchasers, meaning individual users will not be able to buy one direct yet from Toshiba.

Apple’s newly redesigned MacBook Air arrives with screen sizes from 11.6″ to 13.3″ with the smaller model holding up to 128GB of SSD storage, while the larger 13.3″ MacBook Air can hold 256GB of storage.

The availability of Toshiba’s “blade-type SSD modules” to resellers and other component makers means users who need to replace or upgrade the solid state drive in their MacBook Air will have an easier time finding replacement parts.

The solid state drives allow the new MacBook Air models to offer instant-on capabilities when returning from sleep. The hardware on the 13″ model is said to be comparable in terms of performance to Apple’s 13″ MacBook Pro, thanks to the speedy SSD found in the MacBook Air.

Stay tuned for additional details as they become available.

Apple releases Mac OS X 10.6.5 build 10H571, refines focus area for developers

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Date: Monday, November 8th, 2010, 05:43
Category: News, Software

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Late Friday, Apple released an additional beta of its forthcoming Mac OS X 10.6.5 update. Per World of Apple, the beta, labeled build 10H571, arrived 5 days after Apple released an internal “pre-release build.”

According to the release notes, developers who installed Thursday’s Mac OS X 10.6.6 beta will need to revert to 10.6.0-10.6.4 in order to install the latest 10.6.5 build. Focus areas for the build are: 3D Graphics, Printing, QuickTime, Time Machine and USB Devices.

The public release of Mac OS X 10.6.5, which is required to take full advantage of the soon-to-be-released iOS 4.2, is expected to come soon.

The iOS 4.2 update is scheduled for a November release.

Apple internal memo surfaces, cites dead pixel/replacement policies for hardware

Posted by:
Date: Monday, November 8th, 2010, 05:14
Category: iPad, iPhone, News, retail

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A leaked memo dictating Apple’s internal policy on replacing devices with dead LCD pixels surfaced last week, revealing that the company will replace an iPhone if it has just one dead pixel, while an iPad must have at least three to qualify.

Per Boy Genius Report, the loose guidelines employees must follow when a customer attempts to return a device with bad pixels on its display state that one dead pixel is good enough for a replacement on a device with a screen size of between 1″ and 3.5″.

Apple’s 9.7″ iPad display must have three or more dead pixels for the unit to qualify for a replacement. Things get a bit more complicated with larger screens and devices such as notebooks, iMacs and the company’s Cinema Display demand that a distinction is made between “bright” and “dark” faulty pixels.

Apple Store Geniuses are, however, given some leeway. The internal document states that authorized service providers must explain to the customer that they can replace the product, but that replacement may have even more dead pixels or other issues. Apple will not replace the product again if the replacement product is within the written guidelines.

Members of Apple’s retail team also contacted The Unofficial Apple Weblog to clarify the company’s policy even further:

“If you ask for a first replacement product due to bad pixels, you should always get it, with no arguments and no restock charges (if this isn’t your first experience, ask to discuss it with a supervisor),” the report said. “However, if the replacement unit is still within spec — which for anything other than an iPhone or iPod touch, may mean more pixels depending on how bad the first unit was — a second replacement is ruled out.”

If you’ve seen this on your end or had a similar Apple retail experience, let us know.

Internal memo: Apple acknowledges second-gen MacBook Air graphics issue, fix apparently in the works

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Date: Friday, November 5th, 2010, 04:47
Category: MacBook Air, News

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An internal memo allegedly leaked from Apple seems to support display issues experienced by some owners of the new MacBook Air notebook as well as indicate that an upcoming software update will fix the problems.

The purported memo, obtained by Boy Genius Report, acknowledges that Apple is aware of the issue and is “working on a solution” in the form of an upcoming software update. The company notes that customers have reported horizontal screen flickering on the 13″ model, while users of both the 11″ and 13″ notebooks have reported that the screen fades to light colors after waking from sleep.

The note claims that the causes of both the flickering and fading issues have been “isolated,” but does not indicate when Apple might release the software update to address the problems.

Apple representatives are also instructed to have customers attempt a resolution that involves closing the MacBook Air lid, waiting 10 seconds, and then re-opening the lid to wake the computer up. Doing so forces the display to power cycle, and should resolve the issue.

The MacBook Air screen flickering issue gained attention earlier this week. Users on Apple’s support forums have also reported vertical lines and odd colors on their screens, as well as freezing issues and trouble with the new instant-on feature.

Some have speculated that the display problems on the new MacBook Air models could be caused by the logic board of the hardware.

The new 11.6″ and 13.3″ MacBook Air models were released last month, and represent Apple’s thinnest and lightest notebooks. The new, smaller 11.6-inch model has a starting price of just US$999 with and all models relying on the Nvidia GeForce 320M for graphics capabilities.