Some Users Reporting Hard Drive Lag with 17″ MacBook Pro Notebook

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Date: Tuesday, August 4th, 2009, 04:31
Category: News

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Over on the Apple Discussion Boards, multiple users are contributing to a thread discussing hard drive lag on Apple’s current 17″ MacBook Pro notebook. According to The Unofficial Apple Weblog, several users report hearing the hard drive park itself, but at inappropriate times, causing the rainbow spinning wheel to appear and bringing all tasks to a halt. This comes a short time after other users have reported a strange beep.

One user reported no red flags while running Activity Monitor while another went so far as to swap the hard drive to no avail. Still another user reportedly fixed the problem by creating a secondnd user account.

If you’ve seen this issue on your end or arrived at your own fix, please let us know in the comments.

Apple Attempts to Silence Family of Exploding iPod with Gag Order

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Date: Monday, August 3rd, 2009, 04:51
Category: iPod, iPod Touch, News

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Recently, Apple Inc. attempted to silence a father and daughter with a gag order after the child’s iPod exploded and the family sought a refund from the company.

According to The Times, the company offered the family a full refund only on the condition that they were willing to sign a settlement form. The proposed agreement left them open to legal action if they ever disclosed the terms of the settlement.

The case mimics previous instances in which Apple attempted to hush up incidents when its devices overheated.

Ken Stanborough, 47, of Liverpool, dropped his 11-year-old daughter Ellie’s iPod Touch last month. “It made a hissing noise,” he said. “I could feel it getting hotter in my hand, and I thought I could see vapour”. Mr Stanborough said he threw the device out of his back door, where “within 30 seconds there was a pop, a big puff of smoke and it went 10 feet in the air”.

Mr. Stanborough then contacted Apple and Argos, where he had bought the device for £162. After being passed around several departments, he spoke to an Apple executive on the telephone. As a result of the conversation, Apple sent a letter to Mr Stanborough denying liability but offering a refund.

The letter also stated that, in accepting the money, Mr Stanborough was to “agree that you will keep the terms and existence of this settlement agreement completely confidential”, and that any breach of confidentiality “may result in Apple seeking injunctive relief, damages and legal costs against the defaulting persons or parties”.

“I thought it was a very disturbing letter,” said Mr Stanborough, who is self-employed and works in electronic security. He refused to sign it.

“They’re putting a life sentence on myself, my daughter and Ellie’s mum, not to say anything to anyone. If we inadvertently did say anything, no matter what, they would take litigation against us. I thought that was absolutely appalling.

“We didn’t ask for compensation, we just asked for our money back,” he added.

Last week, reports surfaced that Apple had tried to keep a number of cases where its iPod digital music players had started to smoke, burst into flames and even burned their owners, out of the public eye.

An American reporter obtained 800 pages of documentation on the cases from the Consumer Product Safety Commission (CPSC) following a Freedom of Information Act request in that country. However, she was unable to get hold of the documents for months after “Apple’s lawyers filed exemption after exemption”.

In those cases, CPSC investigators suggested that the iPods’ lithium ion batteries could be the source of the problem.

In 2006, Apple and Dell recalled millions of lithium ion batteries due to overheating problems in laptop computers causing fires. As of September last year, 173,000,000 iPods have been sold worldwide.

An Apple spokesman said that, as the company had not looked at the Stanboroughs’ damaged iPod, it could not comment. Representatives from Argos also refused to comment.

Atlona to Ship Mini DisplayPort Converter for Older MacBooks

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Date: Monday, August 3rd, 2009, 03:51
Category: Hardware, News

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Third party provider Atlona announced the released of the AT-DP200, a converter box that will let owners of older MacBooks with DVI or mini-DVI ports connect to the new Apple 24″ display, which uses a Mini DisplayPort. The device will ship in early September per the announcement.

Per the Apple Core, the unit boasts the following features:

* Compatible with All Mac and PC computers with DVI output.
* Supports High Resolutions up to 1,920×1,200.
* Full EDID management allows storing EDID information on the converter to make sure there is always a connection in between the computer and display.
* Re-Clocking technology will insure that signal stays the same quality as it was before entering the converter.
* Video Pass-Though, no scaling.

The AT-DP200 is expected to retail for a US$179 price tag.

Apple Updates Knowledge Base/Troubleshooting Articles for iPhone, Notebook Optical Drives

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Date: Friday, July 31st, 2009, 05:20
Category: iPhone, News

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If you’re in a pinch, the Apple Knowledge Base has generally been a useful place to go. Per MacFixIt, the company has just updated Knowledge Base articles for both its iPhone hardware as well as the slot-loading optical drives found on various Macs and notebooks.

For the iPhone hardware article, click here.

For help with slot-loading optical drives, click here.

Head on over, take a gander and let us know what you think.

SpamSieve Updated to 2.7.5

Posted by:
Date: Thursday, July 30th, 2009, 05:40
Category: News, Software

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Michael Tsai’s must-have shareware program, SpamSieve, has just been updated to version 2.7.5. The new version, a 5.9 megabyte download, makes the following fixes and improvements:

* Made various accuracy improvements.
* Fixed a problem where Apple Mail (running on pre-release versions of Mac OS X 10.6) could freeze at launch if you had a rule involving address book groups.
* Rewrote the Setting up a Spam Filtering Drone instructions.
* Added Why does the Spam mailbox appear empty when there’s a number beside it? to the frequently asked questions.
* Updated the Automatically Deleting Old Spam Messages instructions to include Entourage.
* The search fields are now scrollable.
* The Apple Mail plug-in is better at detecting when SpamSieve’s Dock icon is hidden.
* Worked around a problem where Mail could crash if you had installed two copies of the SpamSieve plug-in at the same time.
* Fixed a bug that could cause SpamSieve to freeze when applying a whitelist/blocklist rule involving certain regular expressions.
* The crash reporter works better with pre-release versions of Mac OS X 10.6 (Snow Leopard).
* Fixed a bug that could prevent SpamSieve from launching.
* Updated the Dutch, Japanese, and Korean localizations.

SpamSieve is available for a US$30 registration fee and requires Mac OS X 10.4 or later to run. The new version can either be downloaded directly from the web site or brought up to the current version via the program’s built-in update feature.

Canadian Markets Complain of iPhone 3GS Supply Shortage

Posted by:
Date: Wednesday, July 29th, 2009, 04:23
Category: iPhone, News

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Up in the frosty north, the Canadian markets are complaining about a shortage in the iPhone 3GS supply. According to The Unofficial Apple Weblog, the major suppliers, Fido and Rogers, are both reporting they are sold out pretty much across the country. Some Apple Stores in Canada have them in stock, but a couple of calls revealed that even Apple Stores are often out of stock.

Both Rogers and FIDO say new shipments will arrive in ‘weeks,’ and that back orders are being filled on a priority basis. No dates are being given, and buyers are being told to check back with their local stores or online.

Similar shortages occurred in Canada and the UK earlier this month and during the Apple conference call last Tuesday, COO Tim Cook said iPhone demand has been “staggering in almost every country we’ve shipped in.”

Apple has stated that the company will release the new iPhone to 20 more countries on August 22nd.

Apple Systematically Pulling Google Voice, Similar Applications

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Date: Tuesday, July 28th, 2009, 06:24
Category: News

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Apple is apparently systematically yanking iPhone applications from the App Store that use Google Voice to simplify and reduce the costs of making phone calls, though it’s suspected Apple isn’t the one making the actual judgment call.

According to AppleInsider, developer Sean Kovacs, was surprised on Monday to discover that his GV Mobile client for Google Voice was to be pulled from the App Store as it was allegedly duplicating the iPhone’s calling and text messaging features. Apple representative Richard Chipman contacted him personally but not only wasn’t specific about what could be fixed but wouldn’t provide e-mail to confirm the takedown.

Although individual removals aren’t uncommon, later reports have surfaced that Apple had pulled VoiceCentral, another competitor, and had even denied Google when it tried to quietly submit a Google Voice app six weeks ago in spite of its corporate partnerships with Apple.

The systematic disappearances don’t currently have a larger official explanation but, given the common thread of their using the same service, is now thought less to a matter of Apple guarding its built-in features and more cellular carriers pushing it to keep the service out. Google Voice not only allows users one virtual phone number to call multiple real phones but greatly reduces the cost of outbound long-distance and messaging, all of which potentially deprive AT&T and eventually other carriers of possible extra revenue.

Such an unspoken ban would also go a step beyond normal restrictions on which apps are allowed and what they can do. In the past, carriers have argued against allowing voice over IP apps such as Fring and Skype on the cellular network for technical reasons, such as latency; the lag on even a 3G network is high enough that holding a regular conversation isn’t really feasible, for example. In restricting Google Voice, which still uses the regular voice network for much of its activity, the primary advantage is to eliminate competition.

Neither Apple nor AT&T have offered official comments on the issue.

Apple, China Mobile Apparently Reach Terms Regarding Chinese iPhone Marketplace

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Date: Tuesday, July 28th, 2009, 06:06
Category: iPhone, News

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After about two years of negotiation, wireless carrier has allegedly landed a three-year contract for the exclusive rights to local iPhone distribution, according to MacNN and a Shanghai Securities News report. The deal, described by unnamed sources, is said to extend for three years and guarantees annual sales of 1 million to 2 million units.
Apple recently acknowledged that bringing the iPhone into the Chinese market held a top priority. The recent report suggests the potential carriers could not come to agree on revenue sharing terms. Soon after the first iPhone was released, sources claimed AT&T was paying between US$150 to US$200 per purchased phone and an additional US$9 for each month of the standard two-year duration of a customer subscription.

Beijing reportedly objected to the idea of revenue sharing, although the carrier has agreed to purchase the devices for 3,000 yuan (~US$439 USD) each. The terms also mandate a minimum overall revenue of at least 5 billion yuan (~US$732 million USD) every year.

China Mobile, with a much larger subscriber base than China Unicom, was also involved in negotiations for the iPhone.

The Chinese iPhone is expected to be customized for the local market, although specific details remain unconfirmed. An anonymous source recently claimed that component provider Foxconn has already begun mass production. The device is said to keep 3G and Bluetooth, while omitting Wi-Fi to comply with local regulations.

Finally, Agence France-Presse has quoted a Unicom spokesman as saying that while the carrier is close to a deal, there are still problems to be negotiated. “Both sides have their own timeframe for an agreement but essentially it depends on the practical progress of the negotiations,” according to the spokesman. He adds that proper negotiations with Apple began in January, when the Chinese government began issuing 3G licenses.

PowerPage Podcast Episode 115

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Date: Friday, July 24th, 2009, 07:50
Category: News

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Episode 115 of the PowerPage Podcast is now available. You can either download it from the iTunes Store or directly (27.6 MB, MP3).

Panel: Jason O’Grady and Rob Parker.

Topics: AAPL Q3’09 earnings, Apple tablet redux, is the App Store busted?, fiery iPods and we wrap it up with “What’s on your Mac?”

Here’s what’s on our Macs this week:

Jason

Rob

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The PowerPage Podcast RSS feed is created using Feeder 2.0 from Reinvented Software and our theme music is generously provided by The Tragically Hip whose new release “We Are The Same” is available on iTunes.

Palm Releases webOS 1.1, Restores Pre’s Ability to Sync with iTunes

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Date: Friday, July 24th, 2009, 03:12
Category: News, Software

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One week after Apple disabled the Palm Pre’s capacity to sync with iTunes, Palm has responded by releasing webOS 1.1, an update that again enables Palm’s phone to access media from the current version of iTunes.

Per the company’s blog, Pre users can expect the new software to arrive via an over-the-air update.

“Oh, and one more thing: Palm webOS 1.1 re-enables Palm media sync,” the post reads. “That’s right — you once again can have seamless access to your music, photos and videos from the current version of iTunes (8.2.1).”

Last week, Apple released iTunes 8.2.1. In accompanying release notes, the company was vague about what the upgrade actually did, stating only that the update provided “a number of important bug fixes and addresses an issue with verification of Apple devices.”

Soon after the new version of iTunes was released, Pre users realized that the update had broken their ability to sync music with the software.

The webOS 1.1 update brings a number of changes focused on business users, including remote wipe, inactivity timeout, improved certificate handling and more for Exchange ActiveSync. The update also provides emoticons in the messaging app.

When Palm initially unveiled the handset, the company boasted about the the handset’s ability to transfer media from iTunes. According to AppleInsider, the feature worked by identifying the Pre in its hardware ID as an iPod — a trick Apple warned might not work for long.

Last month, Apple warned Pre users that future software updates may kill sync capability with the device.

“Apple designs the hardware and software to provide seamless integration of the iPhone and iPod with iTunes, the iTunes Store, and tens of thousands of apps on the App Store,” Apple warned a document released in June. “Apple is aware that some third-parties claim that their digital media players are able to sync with Apple software. However, Apple does not provide support for, or test for compatibility with, non-Apple digital media players.”

In its blog post, Palm declined to elaborate on how they circumvented the changes presented in iTunes 8.2.1.