Apple quietly drops fourth-gen iPod touch, offers $229, 16GB units with 4-inch screen, no rear iSight camera in its place

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Date: Thursday, May 30th, 2013, 07:45
Category: Hardware, iPod Touch, News, retail

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It happened pretty quickly.

Late Wednesday night, Apple quietly removed the fourth-generation iPod touch from their online store, replacing it instead with a modified version of the current generation. The new model features only a few differences from the fifth-gen, but the omissions are significant.

Per 9to5Mac, the updated music player features a 4-inch Retina display like that found on the current model as well as a dual-core A5 processor, but lacks the rear-facing iSight and loop attachment. Aside from those changes, the new model is identical to the fifth-generation. Unlike the larger models, the 16 GB iPod touch is only available in one color option: black and silver, as seen above.

The 32 GB and 64 GB models remain untouched, suggesting a possibility that Apple is phasing out the older hardware in preparation for iOS 7, which is expected to be announced at WWDC in June. The new model retails for US$229, which is US$30 more than the previous generation.

If you pick up one of the new units and have any feedback to offer, please let us know in the comments.

Best Buy to begin $50 discount off iPhone 5 beginning this Sunday

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Date: Friday, May 24th, 2013, 06:59
Category: iPhone, retail

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The shall be SAVINGS this holiday weekend!!!

Per AllThingsD, retailer Best Buy will be extending a US$50 discount on every current iPhone offering when purchased with a 2 year contract starting this Sunday. This promotion is said to make a 4 week run and will drop the price of an iPhone 5 down to just US$150.

Historically speaking, iPhones do not typically see many discounts until they near the end of their life cycle when retailers try to clear old stock. But the iPhone 5 has been on sale a couple times already, as low as US$127 from a Walmart in-store promotion. It’s believed that increased competition from low-cost smartphones and retailers attempting to drive traffic into stores are catalysts for these promotions.

Stay tuned for additional details as they become available and if you’ve seen any spiffy Mac discounts for the holiday weekend, please let us know in the comments.

13-inch MacBook Air inventory beginning to come up short, new models expected around WWDC

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Date: Monday, May 20th, 2013, 06:29
Category: MacBook Air, News, retail

When the inventory numbers trend downwards, the cool new stuff tends to be around the corner.

Per AppleInsider, availability of Apple’s 13-inch MacBook Air had apparently begun to dry up at major authorized resellers.

The popular 13-inch MacBook Air with a 1.8-gigahertz processor and 256-gigabyte solid-state drive is currently out of stock at resellers Amazon, B&H, MacConnection, and MacMall. In addition, J&R is currently advertising that the thin-and-light notebook is only available for purchase in its brick-and-mortar stores.

In fact, one of the few resellers that is currently advertising available inventory of that 13-inch MacBook Air configuration is Best Buy.

Constrained availability of existing models is often one of the first signs of an impending product refresh, as Apple draws down inventory in anticipation of the release of new hardware. Apple’s annual Worldwide Developers Conference, scheduled for June 10 through 14, would be an opportune time for the company to introduce newly updated MacBook Airs.

Ming-Chi Kuo of KGI Securities indicated last month that Apple apparently plans to introduce new MacBook Airs featuring Intel’s next-generation Haswell processors at WWDC. The new ultraportable notebooks are expected to go on sale before the end of June.

Intel Haswell chips are scheduled to launch the first week of June, boasting more capable processors that will consume less power, leading to longer battery life on notebooks. The chips will also feature next-generation Intel HD 5000 integrated graphics that will offer a 50 percent in improvement over the previous 4000-class.

Kuo also said that Apple will likely introduce Haswell-powered MacBook Pro models at WWDC 2013. He expects that updated versions of the legacy, optical-drive-equipped MacBook Pro will launch alongside new MacBook Airs before the end of June, while a refresh of the premium Retina display MacBook Pro models will become available at a later date.

Stay tuned for additional details as they become available.

AppleCare, AppleCare+ to undergo significant changes this fall, feature updated warranty policies, in-store iOS device repairs

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Date: Monday, May 13th, 2013, 03:34
Category: iPhone, News, retail

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You’re going to see some changes in AppleCare this fall.

Per AppleInsider, in a town hall session held on Thursday, Apple informed tech staff that major changes to the AppleCare and AppleCare+ service programs will be enacted starting this fall, with a broadening of current policies likely to cut costs and make the service more attractive to consumers.

The town hall session was led by Apple Vice President Tara Bunch, who revealed a set of after-sales policy shifts would soon be rolling out across the U.S., and eventually the world, with many of the changes referred to under the “One Apple” brand, said a source close to the story. While Bunch was referred to as Vice President of AppleCare, AppleInsider cannot confirm this assertion. On her LinkedIn page, Bunch lists her current job as simply “Vice President at Apple,” but it is known that she was previously vice president of Global Customer Support Operations at Hewlett-Packard prior to joining Apple in 2012.

As for the “One Apple” moniker, it is unclear if the term is an internal designation for the vast restructuring about to take place, or is intended to become a consumer mark once the new changes are in place.

“The biggest announcement, was the way repairs for iPhones will be handled soon,” the person, who asked not to be identified due to their active status as an Apple employee, told reporters. “The way it is now, if almost anything is wrong with an iPhone, iPod, or iPad, the entire device is exchanged for a like-new re manufactured (sic) device, whether brought into an apple store or sent in for mail in repair. Now we are starting to actually repair the products and return the same device to the customer.”

Currently, Apple Stores have the tools to replace speakers, receivers, home buttons, the vibrator motor and battery. Come June, capabilities will be expanded to display replacement, and by July cameras, sleep/wake buttons and logic boards will be dealt with in-store. In addition, employees will have access to advanced diagnostics tools that can remotely assess hardware issues and relay the data directly to technicians, allowing for quicker turnaround times.

The new in-house repairs are to be rolled out across the U.S., with international support coming online soon thereafter. Bunch reportedly said Apple expects to save nearly US$1 billion per year with the change in policy.

In another huge departure, Apple will reportedly reconfigure its paid AppleCare service as a subscription model, or introduce a new tier, which will be attached to a customer rather than a specific product. Under the proposed system, a customer is entitled to in-store training similar to the One to One program available to new Mac buyers, with each device owned being covered by the warranty. The new AppleCare may also include “exclusive” 24/7 support, though that has not been confirmed as a full set of features and pricing is not yet etched in stone.

Gratis after-sales coverage is also slated for an update, and will move over to a new system where phone support will persist for at least an entire year, with possible two-year support offered in the future. Apple currently offers 90 days of free phone support without buying the add-on AppleCare plan. Online support, knowledge base articles, online live chats and Genius Bar visits will continue to be free.

Apple is also looking to grow its home advisor team, which currently consists of over 4,200 technical advisors who work from home instead of an office, approximately double the number from one year ago. The program is meant to cut overhead costs and provide for a larger pool of potential employees.

Finally, the source said Apple’s online resources will see an overhaul in the coming months as the company is working to expand its current offerings to include support over iMessage and a revamp of the Support Pages website, which is expected to focus on interactive tutorials and video content. Unsurprisingly, the Web-based enhancements will be optimized for both computer and iOS device perusal.

In addition, Apple personnel will begin to take a more active role in the discussion boards, helping to answer questions, consolidating threads and performing general maintenance.

Most of the changes mentioned above will roll out by fall if all goes according to plan.

The source briefed on Apple’s upcoming changes pointed out that in-store repairs would also be a plus for those customers whose products are no longer under warranty. Instead of paying a universal “swap out” fee, out of warranty hardware issues will be fixed on a per device basis. Apple has reportedly deployed advanced in-store repairs at select locations, with customer response being largely positive.

Stay tuned for additional details as they become available.

T-Mobile gears up “$0 down” trade-in deal for Mother’s Day weekend

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Date: Friday, May 10th, 2013, 12:31
Category: iPhone, News, retail

Your mum might like this for Mother’s Day.

Per TmoNews, wireless carrier T-Mobile has begun highlighting Apple’s newest smartphone to push the trade-in program that it’s had running since April 12. That program allows new and existing qualified customers to trade in an iPhone 4 or iPhone 4S, with the resulting trade-in value wiping out the purchase price for the iPhone 5.

The deal — good for both GSM and CDMA iPhone 4 and iPhone 4S units — requires that the device be able to power on, have no cracks in its screen, and bear no liquid damage or other physical damage.

T-Mobile will be running iPhone 5-specific advertising in newspapers across the United States beginning May 10. This campaign will include ad insertions in local papers in the top 20 U.S. markets, including Los Angeles, Miami, New York, Philadelphia, Denver, and Houston. The carrier will also run ads in USA Today, The Wall Street Journal, and The New York Times.

Stay tuned for additional details as they become available.

Best Buy offers discounts on MacBook Air, iTunes gift cards, iPhone 4S handsets

Posted by:
Date: Thursday, May 9th, 2013, 06:22
Category: iPhone, MacBook Air, News, retail

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If you’re looking for something to get mum for Mother’s Day, this could come in handy.

Per 9to5Mac, Best Buy is discounting US$125 off the price of MacBook Airs for the next three days to celebrate Mother’s Day. The retailer knocks off US$100 across the board, then using code MOM25 knocks off another US$25.

Prices after discount:
- 11.6″ MacBook Air 4GB/64GB: US$874.99

- 11.6″ MacBook Air 4GB/128GB: US$974.99

- 13.3″ MacBook Air 4GB/128GB: US$1074.99

- 13.3″ MacBook Air 4GB/256GB: US$1274.99

Best Buy is also offering a US$100 iTunes gift cad for US$85. Those interested in an iPhone 4S can pick one up for $50 with contract.

Stay tuned for additional details as they become available and if you’ve seen some Mother’s Day tech sales of your own, please let us know in the comments.

T-Mobile sells 500,000 iPhones in first 30 days, sees first subscriber growth in four years

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Date: Wednesday, May 8th, 2013, 05:42
Category: iPhone, News, retail

T-Mobile and the iPhone seem to be getting along just fine, even in the first stages of the relationship.

Per 9to5Mac, wireless carrier T-Mobile just released its first earnings report since it started officially carrying the iPhone on April 12th and ‘coincidentally’ the first where it has picked up customers in 17 quarters. The carrier had accumulated 2.1M iPhone users without even carrying the iPhone up until it launched in April, which is up from 1 million in 2011.

T-Mobile tallied approximately 500,000 iPhone 5 sales in the first 30 days which is stronger than you might initially imagine, especially off a launch cycle. Other US carriers who have reported iPhone sales in the millions over 3 months note that about half of their sales are iPhone 5 (the other half are the cheaper iPhone 4 and 4S models).

The US #4 carrier saw its subscriber base increase by 579,000 customers, a number likely directly correlated to iPhone sales. In addition, T-Mobile will be adding 9 million MetroPCS users over the coming quarters to its ranks. T-Mobile also ran into some legal problems last month and was forced to change its marketing terminology with regards to ‘no-contract plans’ and was forced to offer customers refunds.

If you’ve snagged an iPhone running on the T-Mobile network and have any feedback to offer about the experience, please let us know in the comments.

Apple, Best Buy team up for week-long MacBook Pro discounts, drive prices down across the board

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Date: Monday, May 6th, 2013, 06:50
Category: MacBook Pro, News, retail

One person’s price war is another person’s savings.

Per AppleInsider, Apple and Best Buy have again teamed for a week-long MacBook Pro sale, not only helping the Mac maker push units in an unfavorable climate for the PC market, but also helping to driving down prices for consumers even further at competing resellers.

Best Buy’s MacBook Pro sale took particular aim at the 13-inch Retina MacBook Pros, and initially prompted Amazon to follow suit by offering the 2.5GHz 13″ MacBook Pro (8GB,128GB) for US$1,349.00 this weekend before selling out and diverting its inventory draw from Datavision.

Similarly, MacMall followed Best Buy’s lead, and as of Monday had recouped claim to the lowest prices on 13-inch MacBooks when customers go to the MacMall web site and then apply Promo code APPINSDRMWB38717. For example, MacMall is offering the entry-level 13-inch Retina MacBook Pro with 128 gigabyte solid-state drive for US$1,377.38, compared to Apple’s suggested price of US$1,499.

The latest drops come just weeks before Apple is excepted to introduce its 2013 MacBook lineup at the company’s annual Worldwide Developers Conference in San Francisco. They also arrive amid the largest historical decline in PC growth in recent memory.

Well-connected analyst Ming-Chi Kuo of KGI Securities indicated last month that Apple plans to refresh its MacBook lineup at WWDC in June. Most notably, the refreshed models are expected to feature Intel’s next-generation Haswell processors.

According to Kuo, Apple plans to keep its legacy MacBook Pro with disc drive available, because the hardware is popular in emerging markets where Internet connectivity is not as dependable. He indicated that new MacBook Air and MacBook Pro models will ship by the end of the June quarter, while updated MacBook Pro with Retina display units will arrive later this year due to apparent yield issues with high-resolution screens.

Reduced prices on existing models are usually a sign that updated hardware is on the horizon, but this year it’s believed that the reductions are also driven by weak overall PC sales, as well as initial pricing on Retina MacBook Pros that was too high. That has helped to fuel expectations that Apple’s new MacBook Pro with Retina display models will be available at prices more in line with market expectations.

Apple revises terms of One to One service plan, installs 60 day deadline for data migration

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Date: Monday, April 22nd, 2013, 07:15
Category: News, retail

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You know Apple’s One to One service, available for US$99 with the purchase of a new Mac?

Well, there are now some new provisos.

Per ZDNet, the service terms now state that data migration is available only in the first 60 days (previously 12 months), transfer must be by wired means (no more Wi-Fi transfers), only hardware bought with the Mac will be installed (previously any hardware) and staff will now ‘assist’ with installation of software purchased during training sessions (previously they’d install it for you).

Beyond that, you’re sorta on your own…

Apple extends replacement program for MacBook bottom case, bumps claim period from two to four years

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Date: Thursday, April 18th, 2013, 06:16
Category: MacBook, News, retail

You remember Apple’s somewhat-weird polycarbonate MacBook with the rubber bottom?

And how the rubber bottom had its own oddities?

Well, Apple’s extending the coverage period on said weird rubber bottom.

Per MacRumors, Apple last week quietly made a change to its program regarding defective MacBook bottom cases, extending the coverage period from two years after purchase to four years.


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The program’s extension comes as the original end-by date quickly approaches, and now gives affected MacBook owners four years from the original purchase date to make a claim.

In May of 2011, Apple initiated the bottom case replacement program for MacBooks shipped between October 2009 and April 2011, citing an issue in which the non-slip rubber bottom of the polycarbonate MacBook would separate from the chassis. Variations of Apple’s rubber design can be found in current generation products like the Mac mini and AirPort Extreme.

Under the terms, which will remain unchanged, Apple will replace any affected unit free of charge, regardless of warranty status.

Apple will continue to offer three options for case replacement: an appointment with an Apple Genius at an Apple Retail Store; repair through an Authorized Service Provider; and a do-it-yourself kit that includes all materials and instructions needed to replace the component.

The company notes that last week’s extension may not be the last, as it will continue to evaluate the service data and provide further program supplementation if deemed necessary.