Apple Store iPhone app updated to version 1.3, allows build-to-order Mac purchases

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Date: Tuesday, May 24th, 2011, 02:22
Category: iPhone, News, retail, Software

Apple on Monday updated its “Apple Store” application for the iPhone, offering the ability to order a custom Mac, and also more quickly receive help when at a retail store.

Per AppleInsider, the free application is currently available on the App Store. Version 1.3 is a 3.2MB download, and is available in English, French, German, Italian and Spanish. The app requires iOS 4.0 or later to install and run.

The release of the software coincides with the debut of Apple’s improved retail stores, which were upgraded on Sunday. The company now makes use of interactive iPad displays to provide product information, pricing and features.

According to Apple, new features of Apple Store 1.3 are:
- Enhanced in-store mode lets you get help and support quickly when you’re at an Apple Retail Store.

- The ability to custom-configure a new Mac with the options you want.

Using the new application, users can make modifications and upgrades to a Mac order placed from their iPhone. For example, users can add more RAM or upgrade the hard drive of a Mac before they finalize their order — features that were previously only available on Apple’s website.

The software is still only written for the iPhone and iPod touch, prompting some initial negative reviews from users in the App Store. Though the application can be run on an iPad, as all iOS software can, it is not optimized for the screen size and resolution of the touchscreen tablet.

Rumors of the updated iPhone application first surfaced on Saturday, revealing that the software was set to debut as part of Apple’s retail revamp. Apple’s online store went offline on Friday to also prepare for the changes.

The Apple Store application was first released in June of 2010. With it, users can view products, read customer reviews, locate a nearby Apple Retail Store, and buy or reserve devices like the iPhone.

If you tinkered with the new app and have any opinions on it, let us know in the comments.

Apple unveils updated retail experience, introduces interactive iPad displays

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Date: Monday, May 23rd, 2011, 03:52
Category: News, retail

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There were rumblings that Apple was doing something for its 10th retail anniversary.

And they apparently did.

Per Mac Prices Australia, Apple retail stores have taken the wraps off Apple’s new retail upgrade, which makes use of interactive iPad displays to provide product information, pricing and features.

Apple launched “Retail 2.0″ on Sunday morning in commemoration of the 10th anniversary of Apple retail stores. The company opened its first retail stores on May 19, 2001, in McLean, Virginia and Glendale, Calif.

According to the report, the main change is the addition of stationary iPads placed next to other Apple products in order to display product prices, information and features. The touchscreen tablets can also be used to compare models and ask for help from a specialist. Photos of the new iPad display units reveal that the devices are placed in plexiglass.

The iPads appear to be running a custom software application, as customers report that pressing the home button on the tablets does nothing. Though the power cable for the device does not appear to connect to the dock, one person familiar with the matter said the cable is indeed connected to the dock connector, but is “very well hidden.” Also, detaching the cable will reportedly activate an alarm.

Some reports also suggested that Apple retail employees were wearing party hats to celebrate the occasion. Customers reported via Twitter that the Apple store updates created a “totally new experience.”

Apple had been reported as stockpiling iPads in preparation for a retail overhaul, the new in-house iPads having been slated for use with an updated version of RetailMe, Apple’s proprietary retail software.

Apple reportedly scheduled overnight shifts for retail employees in preparation for the updates to the Apple store. The company had blocked employees from taking vacation from May 20 to May 22. Mandatory meetings have been scheduled on Sunday morning and evening for Apple retail staff.

Apple has also taken offline the Order Status page from its website until Sunday, May 22 in order to perform a system update.

A recent report claimed Apple will update its “Apple Store” retail app for iOS this weekend, adding full build-to-order purchasing options to the application. Apple first released the retail app last year with support for stock configuration orders.

If you’ve wandered into an Apple Store location since the overhaul this weekend and have anything to report, let us know.

Apple sets gears in motion for possible 10th anniversary retail event

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Date: Tuesday, May 17th, 2011, 07:06
Category: News, retail

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I’m not sure what you’re supposed to give your significant other for your 10th anniversary or what Apple is supposed to offer its customer base for the 10th anniversary of its retail stores, but we’ll find out soon.

Per Boy Genius Report, Apple has made a number of retail store plans for this weekend, suggesting the company may be planning a special event to celebrate the 10th anniversary of its retail stores. The article, citing an unnamed but “solid” Apple source, claims that Apple has scheduled an overnight shift for 10-15 individuals at each Apple Store, with employees expected to work from late Saturday through mid-Sunday.

During the overnight shift, employees will be required to lock their cell phones in the main office, and sign an Non-Disclosure Agreement (NDA) with Apple. Per the report, the overnight shift will include all visuals staff, a manager, a business team manager, some Genius team members, a back-of-house employee, and a few Apple specialists.

The report goes on to claim that stores have already received hardware to install, which is to be under lock and key until after close on Saturday night, and are expecting more to arrive Friday or Saturday. Employees have reportedly already downloaded gigabytes of data from Apple corporate labeled “training” in a password-protected folder that isn’t accessible until Saturday afternoon, and will be hanging black curtains in store windows to prevent onlookers from peeking inside; finally, all Apple Stores will reportedly have mandatory meetings on Sunday, May 22, with most meetings scheduled for the morning.

Notably, the 10th anniversary of the opening of Apple’s first retail stores in Tysons Corner, VA and Glendale, CA falls on this Thursday, May 19, meaning that any event, promotion, or product introduction related to the retail meetings would seemingly come well after the anniversary itself.

Stay tuned for additional details as they become available.

Apple follows suit, drops iPhone 3GS handset price to $49 with AT&T contract

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Date: Monday, January 10th, 2011, 06:39
Category: iPhone, News, retail

Without a ton of fanfare, Apple has dropped the price of its entry-level 8GB iPhone 3GS handset to US$49 with a new two-year contract with AT&T, matching the new low price that last week was offered exclusively by the carrier.

The 8GB iPhone 3GS now retails for US$49, down from its original price of US$99. The price change came quietly, without an announcement from Apple, just a few days after AT&T revealed it had reduced the price of the iPhone 3GS as well.

Per AppleInsider, last week, AT&T made it clear that the price of the iPhone 3GS sold in Apple’s own channels, such as its retail and online stores, were determined by Apple itself, suggesting the US$50 price cut was solely AT&T’s doing. At the time, Apple’s official iPhone site still offered the 8GB iPhone 3GS for US$99.

The current-generation iPhone 4 models still carry the same price with a two-year AT&T contract. The 16GB model sells for US$199, while the high-end 32GB model has a price of US$299.

AT&T’s chief rival, Verizon, is widely expected to announce on Tuesday that it will carry a CDMA version of the iPhone in just a matter of weeks. While reports have said Verizon will offer the iPhone 4, no mention has been made of the iPhone 3GS, first released in 2009. If Verizon’s deal is only for the iPhone 4, the US$49 iPhone 3GS could remain an AT&T exclusive.

Starting with the launch of the iPhone 3GS in 2009, Apple began selling the previous year’s model with a two-year AT&T contract in the U.S. for US$99. While the initial US$99 handset from Apple was the iPhone 3G, last year that was upgraded to the 8GB iPhone 3GS when the iPhone 4 launched.

AT&T now selling iPhone 3GS for $49 to qualified customers

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Date: Friday, January 7th, 2011, 03:18
Category: iPhone, News, retail

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Sometimes you have to do interesting things to stay in the game.

Per the cool cats at the Mac Observer, wireless carrier AT&T announced on Thursday that on Friday, January 7, it will start selling the 8GB iPhone 3GS for US$49 to new and upgrade-eligible customers. Last month, retailers including Best Buy and Radio Shack offered temporary $49 iPhone 3GS deals, but now that price point is official, at least from AT&T: at the time this article was posted, Apple’s online store continues to offer the iPhone 3GS for US$99.

Apple released the iPhone 3GS during the summer of 2009, but it continued to be sold for US$99 after the iPhone 4 was announced last summer. Radio Shack’s holiday deal last month also knocked US$50 off the price of the iPhone 4, but prices for the current-gen smartphone seem poised to remain where they previously were for the time being.

Rumors have persistedthat the iPhone is headed to Verizon soon, which may have prompted the price change by AT&T.

Stay tuned for additional details as they become available.

Radio Shack offering $50 discount, additional trade-in credit towards iPhone 3GS, 4 handsets

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Date: Wednesday, December 29th, 2010, 06:23
Category: iPhone, News, retail

The holidays are winding down but the deals are still there if you know where to look for them.

Per the mighty Boy Genius Report, Radio Shack is once again offering a US$50 discount on new 16GB iPhone 4 and 8GB iPhone 3GS units, bringing their prices down to US$149 and $49, respectively.

The deal is reportedly good for “new and eligible upgrade customers while supplies last.” The retailer is also offering boosted trade-in credit for iPhone 3G and iPhone 3GS units. “Qualifying iPhone 3G and 3G S handsets will have a guaranteed trade-in credit of US$75 and US$125, respectively,” reads an email received by BGR. To qualify, the iPhone must “power on, cannot be PIN locked and must be in fully functional, working condition without any broken components.”

This offer does not have a set end date and readers are encouraged to call their local store to check on availability.

Cyber Monday deals continue on U.S. Apple Store web site

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Date: Monday, November 29th, 2010, 07:37
Category: News, retail

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The savings continue and you won’t need to be trampled at a mega-store to get them…

Per the Mac Observer, Apple is offering Cyber Monday deals on items such as the Beats by Dr. Dre Beatbox iPod and iPhone speaker dock for US$359.95, iPhone and iPad cases by Michael Kors, Panasonic’s HM-TA1 HD video camera for $152.95, the G-Technology Mobile Hard Drive for $89.95, Twelve South’s Compass portable iPad stand for $35.95, and more.

The deals are available on November 29 and only through Apple’s U.S. Web-based store.

If you’ve found a good deal elsewhere, please let us know and thanks!

Black Friday prices appear for Apple iOS-based devices

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Date: Friday, November 26th, 2010, 05:16
Category: Hardware, iPad, iPod, iPod Touch, retail

It’s begun.

Per the mighty AppleInsider and its iOS price guide, Apple is offering savings for the shopping holiday, though the company has sold out of its US$79.99 Apple TV deal and may be running low on its US$199 8GB iPod touch inventory.

iPods:
Meanwhile, Amazon.com is offering US$29 off the 8GB iPod touch. The online big-box reseller on Thursday held the best prices on the remained of Apple’s iPod line but has since raised its prices. As such, Apple’s Black Friday sale is extending the best discounts the rest of the iPod touches (up to US$51 off), as well as the iPod nano (up to US$21 off).

iPads:
Unfortunately, supply concerns have prompted Apple not to authorized resellers to take orders for the iPad online, so the product is not yet included in the price guide. Although iPads are listed on Amazon, they are priced above MSRP and sold online through other parties. Therefore, the best deals on iPads (US$41 off) come from Apple, in addition to the MiFi bundle deals offered by Verizon.

Stay tuned for additional Black Friday details as they become available and if you’ve heard of any good deals on your end, please let us know.

Apple, authorized resellers offer Black Friday savings on desktop Macs, notebooks

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Date: Friday, November 26th, 2010, 05:40
Category: Hardware, Mac mini, Mac Pro, MacBook, MacBook Air, MacBook Pro, News, retail

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Black Friday has begun and so have the discounts.

Per iPodNN, Apple is presently offering US$101 off certain Macs, albeit authorized resellers are offering up to $150 off white MacBooks, $270 off MacBook Pros, $180 off iMacs, $130 off MacBook Airs and $100 off Mac minis.

Apple’s Black Friday sale offers US$101 off MacBook Pros, iMacs and 13-inch MacBook Airs, in addition to US$41 off iPads, up to US$21 off iPod nanos, and up to US$41 off iPod touches, plus a handful of accessory deals. In every case but the iPad, however, resellers have well undercut Apple, as can be seen in AppleInsider’s Mac Pricing Guide, below.

White 13-inch MacBooks:
For its part, MacConnection (Black Friday sale) maintains the lowest price on the sole white MacBook, blowing out units at US$849.99 (a US$149 discount).

MacBook Airs:
Long-time reseller MacMall has teamed up with AppleInsider to offer its readers an additional, exclusive 2% discount off Apple’s new family of MacBook Airs when using the links in this article or the price guide. Unlike MacConnection, whose deals are tied to mail-in-rebates, MacMall’s Black Friday savings all run off instant discounts, meaning the prices you see on the reseller’s website are the prices you pay, no rebates needed.

The exclusive coupons on the Airs bring the bringing the 1.40GHz 11″ MacBook Air 64GB to US$929.04 (US$70 savings), the 1.40GHz 11″ MacBook Air 128GB to US$1,116.22 (US$83 savings), the 1.86GHz 13″ MacBook Air 128GB to US$1,174.04 (US$125 savings), and the 1.86GHz 13″ MacBook Air 256GB to US$1,468.04 (US$131 savings).

MacBook Pros:
For MacBook Pros, MacConnection continues to extend the best deals across the board with its mail-in-rebates. Among the standouts are the 2.66GHz 13″ MacBook Pro for US$1,299 (US$200 savings), the 2.4GHz 15″ MacBook Pro for US$1,599 (US$200 savings), the 2.53GHz 15″ MacBook Pro for US$1,579 (US$240 savings), and the 2.53GHz 17″ MacBook Pro for US$2,029 (US$270 savings).

iMacs:
MacConnection is also offering the 3.06GHz 21.5″ iMac for US$1,049.00 (US$150 savings), the 3.20GHz 21.5″ iMac for US$1,349 (US$150 savings), the 3.20GHz 27.0″ iMac for US$1,529 (US$170 savings), and the 2.80GHz 27.0″ iMac quad-core for US$1,819.00 (US$180 savings).

Mac minis:
MacConnection is also offering the 2.40GHz Mac mini for US$599 (US$100 savings), with a strict limit of 1 per customer. Amazon, however, has matched the US$599 pricing without imposing a limit. For the 2.66GHz Mac mini Server, MacMall, Amazon, and B&H Photo have the lowest pricing at US$954 (US$45 savings).

Mac Pros:
When it comes to Mac Pros, a handful of resellers are offering similar pricing on the 2.80GHz 4-Core and 2.40GHz 8-Core models. For its part, MacMall has taken US$400 off the high-end 2.66GHz 12-Core Mac Pro

It should also be noted the both MacConnection and MacMall are offering free shipping and free printers with each Mac purchase. MacMall is also offering a free copy of Parallels Desktop 6 with each Mac purchase. Both offers are tied to rebates.

If you’ve seen any memorable Black Friday Mac deals in your area, please let us know.

Apple internal memo surfaces, cites dead pixel/replacement policies for hardware

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Date: Monday, November 8th, 2010, 05:14
Category: iPad, iPhone, News, retail

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A leaked memo dictating Apple’s internal policy on replacing devices with dead LCD pixels surfaced last week, revealing that the company will replace an iPhone if it has just one dead pixel, while an iPad must have at least three to qualify.

Per Boy Genius Report, the loose guidelines employees must follow when a customer attempts to return a device with bad pixels on its display state that one dead pixel is good enough for a replacement on a device with a screen size of between 1″ and 3.5″.

Apple’s 9.7″ iPad display must have three or more dead pixels for the unit to qualify for a replacement. Things get a bit more complicated with larger screens and devices such as notebooks, iMacs and the company’s Cinema Display demand that a distinction is made between “bright” and “dark” faulty pixels.

Apple Store Geniuses are, however, given some leeway. The internal document states that authorized service providers must explain to the customer that they can replace the product, but that replacement may have even more dead pixels or other issues. Apple will not replace the product again if the replacement product is within the written guidelines.

Members of Apple’s retail team also contacted The Unofficial Apple Weblog to clarify the company’s policy even further:

“If you ask for a first replacement product due to bad pixels, you should always get it, with no arguments and no restock charges (if this isn’t your first experience, ask to discuss it with a supervisor),” the report said. “However, if the replacement unit is still within spec — which for anything other than an iPhone or iPod touch, may mean more pixels depending on how bad the first unit was — a second replacement is ruled out.”

If you’ve seen this on your end or had a similar Apple retail experience, let us know.