Remember the good ol days? When Apple cared about their customers and valued quality and their reputation? I do; though the memory is fading into the distant past. I have been trying to give them the benefit of the doubt, but they keep letting me down; and I can’t seem to lower my expectations as fast as they can lower their realizations of them. The latest example is a long and sordid tale of “how not to manage customer relations” in regards to my PowerBook G4. iGeek
The 28 May 2003 potential launch date for the new Aluminum PowerBook 15-inch has come and gone without an announcement, so it appears that there is still enough inventory of existing Titanium PB15s to justify the delay. The big question now becomes timing. Will Steve Jobs wait until WWDC (23-26 June) and break his vow of “not announcing products at WWDC?” Tough to say. The PowerPage is betting on a special event between now and then, Friday the 13th anyone?
Biggest questions are the feature set on the new PB15. Read More…
This article from Mac Megasite (Final 802.11g spec reduces data rate) has really got me down. Airport extreme was one of the reasons I purchased the PowerBook instead of the iBook.
The Institute of Electrical and Electronics Engineers Inc. (IEEE) has approved a new and final draft standard for 802.11g wireless LANs that will have a true throughput for Internet-type connections of between 10M and 20Mbit/sec., far lower than 54Mbit/sec. raw data rate initially billed for the standard.
A deal on CompUSA’s Web site would indicate that the new PowerBooks can’t be too far off. The PowerBook G4 667MHz (256MB/30GB/Combo) which was originally US$2499 is down to US$1499 today. Updated: CompUSA is sold out of this PowerBook.
I contacted Apple Care yesterday to have them send me two new rubber feet for my 12-inch PowerBook. Rubber feet are covered by warranty but you must send it to Apple and they will replace the entire botton of the unit. The charge is US$700 to replace two 10 cent rubber feet.
Sound familiar? Unfortunately Apple tried to address the previous PB podiatry issue by switching to “pass-through” feet (rather than adhesive mounts) but if they break off, they have to installed through the aluminum case. I thought that this issue would surface first in the PB12 because it has been shipping longer than the PB17 and because it runs much hotter – as hot as 120 degrees Fahrenheit -Ed.
The Technology section of the Washington Post has an interesting article today reviewing the latest notebook computers from Dell, Apple and other companies. The article concludes about the PowerBook…
Two of the rubber feet came off of my 17-Inch PowerBook. I called my local Apple Store and they did not have replacement feet for the 17-Inch. The sales rep suggested I call Apple Care. I called Apple Care and they said the feet are not covered by Apple Care and I would have too send in my PowerBook to get them replaced at a cost of $650.00. Has anyone else had the rubber feet come off their 17-Inch PowerBook? Hmmm, this sounds familiar. Luckily, mine haven’t come off yet. -Ed