O'Grady's PowerPage » iPhone

Samsung edges out Apple in holiday customer satisfaction report

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Date: Wednesday, December 31st, 2014, 11:59
Category: iPhone, News, retail

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Samsung just beat out Apple in terms of customer service this holiday season.

Per Engadget and Boy Genius Report, the latest stats from the American Consumer Satisfaction Index, which surveys 70,000 consumers every year, show Samsung slightly beating out Apple by two points with a satisfaction score of 81. Sure, it’s not a huge lead, but it’s a big jump for the company from last year’s score of 76. Apple, meanwhile, saw its score fall more than two points since last year. It’s always tough to read much into these numbers (was it the Galaxy S5 that helped, or just Android improvements?), but it’s still a decent win for Samsung. Don’t be surprised if Samsung ends up marketing the heck out of this during the Super Bowl.

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Some iPhone 6 owners citing that cards can’t be entered into Apple Pay after software restore

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Date: Wednesday, December 31st, 2014, 10:53
Category: iOS, iPhone, News, Software

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This will need to get sorted out.

Especially if the only current resolution requires replacing the handset.

Per 9to5Mac, a bevy of users in the Apple Support Communities are reporting that they are unable to add cards back into Apple Pay after their phone has been restored – whether as a new phone or from a backup. According to reports there, Apple has been able to resolve the issue only by replacing the phone.

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Apple accounts for 51% of devices as Christmas gifts

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Date: Wednesday, December 31st, 2014, 10:51
Category: iOS, iPad, iPhone, iPod, News, retail

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These are the days of giving devices as gifts.

Specifically, Apple devices.

Per Flurry, 2014 turned into a banner year for Apple, its devices accounting for 51 percent of the new device activations worldwide Flurry recognized in the week leading up to and including Christmas Day (December 19th – 25th). Samsung held the #2 position with 18% of new device activations, and Microsoft (Nokia) rounded out the top three with 5.8% share for mostly Lumia devices. After the top three manufacturers, the device market becomes increasingly fragmented with only Sony and LG commanding more than one percent share of new activations on Christmas Day. Up-and-comers Xiaomi, Huawei, and HTC all had less than one percent share on Christmas Day. One reason is surely their popularity in Asian markets where December 25th is not the biggest gift-giving day of the year.

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Rumor: Apple could return to smaller, 4-inch form factor with iPhone 6s mini in 2015

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Date: Friday, December 26th, 2014, 06:08
Category: Hardware, iPhone, Rumor

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If you’re a fan of the pre-iPhone 6 form factor, you might be in luck.

Per AppleInsider, analyst Timothy Arcuri of Cowen and Company issued a note to investors this week claiming that Apple has been working on a new 4-inch iPhone model that could debut in 2015.

According to Arcuri, it’s “possible” that Apple could launch three new versions of the iPhone next year, with a so-called “iPhone 6s mini” at 4 inches joining the current-generation screen sizes.

The analyst said his sources suggest the specifications of the 4-inch model could be similar to last year’s iPhone 5s. But the device may feature a new design with curved screen edges, much like the iPhone 6 and iPhone 6 Plus.

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Apple CEO Tim Cook “deeply offended” by allegations raised by BBC undercover report of Chinese factories

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Date: Monday, December 22nd, 2014, 09:07
Category: Hardware, iPad, iPhone, Legal, News

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This is going to take some dealing with.

Following the BBC’s story in which the news association sent undercover reporters to capture hidden camera footage of poor working conditions and mistreated employees in Apple’s Chinese factories where its iPhone and iPads are assembled, Apple CEO Tim Cook state that he was “deeply offended” by the allegations at hand.

According to telegraph.co.uk, in an email to around 5,000 staff across the UK, Apple senior vice president of operations Jeff Williams said both himself and the chief executive were “deeply offended by the suggestion that Apple would break a promise to the workers in our supply chain or mislead our customers in any way”.

“Panorama’s report implied that Apple isn’t improving working conditions,” he continued. “Let me tell you, nothing could be further from the truth.”

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GIFT GUIDE 2014 – The TrackR bravo

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Date: Friday, December 19th, 2014, 14:03
Category: Accessory, Bluetooth, Gift Guide, iPhone

GIFT GUIDE 2014 - The TrackR bravo - Jason O'Grady

Have you ever said “I wish there was a way to call my keys.” I used to say it all the time while scrambling through my couch cushions looking for my car keys (usually making me late to get somewhere.)

Enter the Bluetooth tracking tag. Introduced in 2009, these small Bluetooth ‘fobs’ can be attached to anything from keyrings, to bags, to kids. Once paired with your smartphone you can find them using the Bluetooth feature on your smartphone via an app. They’re undeniably handy.

My favorite tag – in an overcrowded market – is The TrackR bravo ($29, pre-order).

[I've been testing a pre-production of The TrackR Bravo design and it has the potential to be the best Bluetooth tracker on the market. If you can't wait until Bravo ships in January, keep on reading to find out about TrackR's other tags which are available now.]

TrackR started as Phone Halo in 2009 and introduced its Bluetooth tracker at the Demo conference in spring 2010. The company offers three models, the Sticker and Wallet are shipping now and the super-small Bravo (which raised $1.2M on Indiegogo) and will begin shipping in January 2015.

Read the rest of my review of the TrackR lineup after the jump:

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Apple drops ship time for iPhone 6, 6 Plus handsets to one day, Retina 5K iMac back in stock

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Date: Friday, December 19th, 2014, 09:35
Category: iMac, iPhone, News, retail

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Apple is catching up with demand and you might be able to snag an iPhone 6, 6 Plus or Retina 5K iMac for Christmas.

Per AppleInsider, Apple appears to be catching up with demand for its latest devices as the Online Apple Store on Thursday shows one-day ship times for most iPhone 6 Plus storage configurations, 1 to 3 days for iPhone 6 and immediate availability for the Retina 5K iMac.

Apple’s online storefront has been updated to reflect iPhone 6 Plus shipping estimates of one day for 16GB and 64GB models in all three colors and major U.S. wireless carriers AT&T, Verizon, Sprint and T-Mobile. Ship-by times for iPhone 6 models in the same capacities also dropped to 1 to 3 days.

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Apple halts Russian online sales after dramatic fluctuations in ruble

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Date: Wednesday, December 17th, 2014, 10:35
Category: iPhone, News, retail

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If you’re in the Russian marketplace, you’re going to have a harder time buying Apple products online this holiday season.

Per MacRumors and Bloomberg, Apple has temporarily halted online sales in Russia due to fluctuations in the value of the ruble. The online store will be down until Apple is able to revise its prices in the country.

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GIFT GUIDE 2014 – HiRise Deluxe stand by Twelve South

Posted by:
Date: Tuesday, December 16th, 2014, 09:37
Category: Accessory, iPad, iPhone

HiRise Deluxe stand by Twelve South (Jason O'Grady)

What do you do with you iPhone when you sit down at your desk? You probably plug it in and leave it sitting flat on the surface of your desk. The problem with doing this is that your iPhone is practically invisible when it’s laying flat and not really that useful. If an alert comes in you need to pick up your iPhone to read the screen.

The HiRise Deluxe stand from Twelve South ($60) is a sleek stand that elegantly solves this problem. It allows you to dock your iPhone (or iPad) at a comfortable viewing angle making it more accessible while charging on your desk. It’s perfect for keeping an eye on push notifications while you get your work done, but it’s also convenient for making phone and FaceTime calls.

The new HiRise Deluxe stand features and easy-to-adjust rear support, making it easily to switch between an iPhone and an iPad of different thicknesses. The cable height at the bottom of the stand is also adjustable allowing you to use it with or without a case. If you’re using a thicker, impact-type case on your iPhone simply raise the height of the cable so that it reaches inside the case opening to properly charge the device.

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iPhone 6 optical image stabilization, NFC systems may be vulnerable to interference from strong magnets

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Date: Monday, December 15th, 2014, 11:37
Category: Hardware, iPhone, News

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A powerful magnet can still screw up your day.

Or your iPhone 6′s camera stabilization and NFC systems.

Per 9to5Mac, a number of users have noticed issues with the iPhone 6 Plus camera and NFC on both the iPhone 6 and 6 Plus, but the cause of the problem — interference from magnets and metal components in accessories — isn’t well documented.

The cause of the issue has been noticed by a small number of users online, and Apple does briefly warn users to avoid accessories that use magnets or metal components in a support document that was quietly updated in the months following the launch of the new iPhones. But it’s not something most users are aware of when purchasing accessories that might end up causing problems for their new iPhone.

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