O'Grady's PowerPage » ChangeWave poll reports fewer dropped iPhone calls on Verizon network, slightly higher level of satisfaction

ChangeWave poll reports fewer dropped iPhone calls on Verizon network, slightly higher level of satisfaction

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Date: Wednesday, April 6th, 2011, 02:30
Category: iPhone, News


There may have been a reason for your waiting for the iPhone to come to Verizon’s network.

Per research firm ChangeWave’s report, owners of Apple’s iPhone 4 on the AT&T network are more than twice as likely to report dropped calls than Verizon customers, a new survey has found.

ChangeWave on Tuesday released the results of its latest survey, comparing AT&T iPhone 4 owners and Verizon iPhone 4 owners. The 4,068 respondents showed that 4.8% of AT&T iPhone 4 owners experienced a dropped call on their handset over the past 90 days, compared with 1.8% of Verizon subscribers.

Those results are similar to an industry-wide, non-iPhone-specific poll conducted separately by ChangeWave. In that poll, 4.6% of AT&T subscribers reported dropped calls, compared with 1.4% of Verizon customers.

Also surveyed were prospective future iPhone 4 buyers, most of which indicated they are likely to buy the handset on Verizon’s network while 46% of respondents said they are likely to choose Verizon, 27% said they would sign with AT&T. 27% said they are unsure or did not choose AT&T or Verizon.

“Verizon is still in the very early stages of its iPhone 4 offering to consumers,” ChangeWave said, noting that the CDMA iPhone 4 just launched in February “It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system.”

Finally, the survey also asked customers about their satisfaction with the iPhone 4, and the results showed near-identical happiness on the part of both Verizon and AT&T customers. Verizon customers were slightly more satisfied, with 82% choosing “very satisfied,” compared to 80% of AT&T iPhone 4 users.

16% of Verizon customers identified themselves as “somewhat satisfied,” while 18% of AT&T customers were of the same opinion. That means that 98% of both AT&T and Verizon iPhone 4 users consider themselves “satisfied” at some level with their handset.

If you have any feedback on this or are reclassifying your iPhone as a fairly expensive paperweight today, let us know in the comments.

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