Defective 2005 PowerBooks Being Replaced by Apple

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Date: Monday, February 21st, 2005, 10:12
Category: Archive

PowerBookZone is reporting that Apple is replacing 2005 PowerBooks found to have defective trackpads.

We’ve spent a significant amount of time today on the phone with Apple’s technical support, going through the motions to show that our new PowerBook is, in fact, among those afflicted with the now-infamous trackpad problems. For most of you out there, this will simply be an hour spent doing the same things you have already tried on your own: zap the PRAM, reset the power manager, check the trackpad preferences, run the Hardware Test software, and still have no resolution. Only after all that will you get to speak with someone who can actually get your ‘book replaced. Here is a look at how the process went for us…


PowerBookZone is reporting that Apple is replacing 2005 PowerBooks found to have defective trackpads.

We’ve spent a significant amount of time today on the phone with Apple’s technical support, going through the motions to show that our new PowerBook is, in fact, among those afflicted with the now-infamous trackpad problems. For most of you out there, this will simply be an hour spent doing the same things you have already tried on your own: zap the PRAM, reset the power manager, check the trackpad preferences, run the Hardware Test software, and still have no resolution. Only after all that will you get to speak with someone who can actually get your ‘book replaced. Here is a look at how the process went for us…

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