MacBook Random Shutdown Syndrome (RSS) Isolated

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Date: Tuesday, September 5th, 2006, 08:00
Category: MacBook

Chris Price has found an update on MacBook Random Shutdown Syndrome (RSS). Apple has isolated it to a design flaw in the heatsink. He called Apple and asked why his MacBook repair was “on hold” and they said that they were waiting for one part, a heatsink.
It’s hard to say what’s wrong with it, it could be a flaw with the installation (like, a gallon of thermal grease), or something with the design of the unit itself. I suspect that they’ve retooled the heatsink since many people are listed as “on hold” waiting for this one part.
UPDATED 01 September 2006:
Apple has posted a ridiculous knowledge base article on the topic that simply says “If your MacBook is shutting down intermittently, please contact AppleCare for service.”


Chris Price has found an update on MacBook Random Shutdown Syndrome (RSS). Apple has isolated it to a design flaw in the heatsink. He called Apple and asked why his MacBook repair was “on hold” and they said that they were waiting for one part, a heatsink.
It’s hard to say what’s wrong with it, it could be a flaw with the installation (like, a gallon of thermal grease), or something with the design of the unit itself. I suspect that they’ve retooled the heatsink since many people are listed as “on hold” waiting for this one part.
UPDATED 01 September 2006:
Apple has posted a ridiculous knowledge base article on the topic that simply says “If your MacBook is shutting down intermittently, please contact AppleCare for service.”

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One Response to “MacBook Random Shutdown Syndrome (RSS) Isolated”

  1. My machine has been at an Apple repair facility since 8/28 waiting for a heat sink part, as well. I called for the second time today and the tech said that I have been put on the expedited parts list, and she will call me on Tuesday to get an expect repair date. I just hope Apple knows what they are talking about.