Microsoft acknowledges crashes under OS X 10.11 El Capitan, can’t offer timeline for a fix

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Date: Tuesday, October 6th, 2015, 08:42
Category: News, Software


The good news is that Microsoft has acknowledged the massive crashes between Office for Mac 2016 and the newly-released OS X 10.11 El Capitan.

The bad news is that they don’t have an estimated timeline for a fix.

In an emailed statement, a Microsoft spokeswoman said the company is looking into the problem.

“We know that some users may be experiencing issues with Office 2016 for Mac running on El Capitan,” the statement read. “We are actively investigating the matter with Apple. Until there is a fix, we recommend people install the latest updates to Office 2016 for Mac using Microsoft AutoUpdate.”

OS X 10.11 El Capitan was released on September 30th. Since then, reports of bugs and crashes between it and Office for Mac 2016 have skyrocketed on support threads.

It remains unclear whether Microsoft’s or Apple’s code — or a combination — is responsible for Office 2016’s crashes. Because both the company statement and Jeelani’s message mentioned that Microsoft is working or investigating with Apple, one interpretation is that Microsoft believes the problem originates with Apple. Another may be that Microsoft simply needs more information from Apple to understand why Office applications are falling down and can’t get up.

It’s unknown as to which side is truly at fault in the midst of this, but one commentator under the handle “Juls Sark”, suggested that the best way to use Office on a Mac right now is “to run Windows Office on a virtual machine” until this is all sorted out.

He may be right.

If you’ve encountered issues between Office for Mac 2016 and OS X 10.11 El Capitan on your end, let us know in the comments.

Via Macworld

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