PowerBook Repair Part on Back Order

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Date: Monday, November 25th, 2002, 01:00
Category: Archive


After reading about the paint problems with the older G4 PowerBooks I decided to call Apple to have them replace the case. Over the DVD/CD-RW slot it was starting to bubble, you could feel and see it clearly. The left corner already had the paint flaking off and on the light grey area below the touchpad looked like it was starting to turn green.

I shipped it of to them and they signed for the package on the morning of 11-14-02. I called a little later in the day to check on the status and they informed me that they would in fact repair the case under warranty. After calling today, and almost every other day before that, I was told that the part is still on back order and they do not have an ETA when it will be in.

To make matters worse I was told on 11-18-02 that I would receive it back on 11-20-02. So, I would encourage those who are having the problem with the paint and have their PowerBook still under warranty to contact Apple, but keep in mind that it might take a little longer. I have been updating this small site with the repair status.

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