Date: Tuesday, April 20th, 2010, 10:13
Category: How-To, iPad
Following up on the notorious wireless glitch in the iPad wherein an Internet Protocol (IP) address of the iPad fails to correctly refresh, or “lease”, its address, the Office of Information Technology at Princeton University looked into the issue.
On Tuesday, Princeton issued a report stating that the iPad will incorrectly continue using an IP address without renewing the lease, usually for hours. The issue is resolved when the iPad asks for a new DHCP lease, or the iPad disconnects from the network.
The information suggests it is a software issue within iPhone OS 3.2, and is likely something that Apple could repair through an update to its mobile operating system.
The problem was found to be common on Princeton’s campus, with 25 out of 41 of all iPads demonstrating the malfunction as of April 18th. If that ratio bears out on a larger scale, there are likely a huge number of iPad owners experiencing similar issues, as Apple sold more than 500,000 devices in its first week.
The report noted that some devices have demonstrated the malfunction several times, and eight devices were outright blocked from the university’s network.
“When a DHCP client malfunctions this way repeatedly, Princeton blocks the device from using those campus network services which rely on the device’s DHCP client respecting lease times,” the IT office said. “These include our wireless services. We do this to protect other customers of those services from the disruptions caused by the malfunctioning devices.”
The university has published a temporary workaround for the issue, but has stated that it is working with Apple and providing them with technical data in hopes of solving the problem. That data was sent to Apple on April 7th.
The Information Technology office also noted that it has been incorrectly attributed with diagnosing the cause of Wi-Fi signal issues or connectivity issues that have been widely reported by iPad users. The university noted that information is inaccurate, as its documentation relates only to a DHCP client issue, not Wi-Fi signal or connectivity issues.
Princeton has been able to replicate the problem regularly by allowing the iPad to lock its screen before the DHCP lease renewal time, and allowing it to remain locked, with the screen off, until the DHCP lease has expired.
The current workaround has users reconfigure the iPad’s settings so that the screen never locks. This can be accomplished by going to Settings, General, Auto-Lock and choosing “Never.” Users must also turn off Wi-Fi before they manually lock the screen, turn the iPad completely off (rather than just locking it), or simply leave the iPad on without locking the screen.
Soon after the iPad was introduced earlier this month, users began to report connectivity issues with the device. One of the most common problems experienced relates to rejoining a Wi-Fi network after the iPad has been restored from sleep. Apple responded by issuing a support document.