Date: Monday, February 8th, 2016, 08:30
Category: Hardware, Mac Pro, Rumor
If you have a 2013 or later Mac Pro, it looks like Apple will be launching a Mac Pro Repair Extension Program to address complaints of video related issues with select models of the desktop.
Apple recently sent out a notice to its authorized service providers detailing the new program and those eligible for repairs or replacements.
In the notice, Apple notes that Mac Pros manufactured between February 8, 2015 and April 11, 2015 are eligible for repairs due to issues with the machine’s graphics cards that “may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.”
Apple defines the symptoms as such:
Distorted or scrambled video on the external display
No video on the external display even though the computer is on
Computer freezes or restarts unexpectedly
Computer will not start up
Apple has instructed staff and authorized service providers to fix eligible Mac Pros showing signs of graphics issues at no charge to the customer. The repair will consist of Apple swapping out the graphics card and on average will take 3-5 days.
Apple has yet to publicly announce the program and it’s unclear as to when it might launch and under what circumstances the repair would kick in. The program itself focuses on Mac Pro units manufactured between February 8, 2015 and April 11, 2015.
While this is the first repair program launched for the Mac Pro (Late 2013), Apple in February of last year launched a repair extension program for MacBook Pros manufactured between 2011 and 2013 due to similar graphics related issues.
Stay tuned for additional details as they become available.