Rumor: Apple working on Genius Bar to help troubleshooting process, alleviate lines

Posted by:
Date: Monday, November 23rd, 2015, 14:41
Category: Apple Watch, iOS, iPad, iPhone, Rumor, Software, Wearables


With any luck, this could save some time.

And sanity.

A series of leaked screenshots shows that Apple is apparently working on an app to help iPad, iPhone and Apple Watch users troubleshoot their devices without having to journey out to the Genius Bar.

The pictures, which were leaked to, indicate that users will be able to report a problem and coordinate support through a live chat feature and by sending a device in to be repaired.

Customers can also access a support hotline and schedule an appointment with the Genius Bar if need be. In addition to providing customers with tools for contacting support, the app may host instructions for how device owners can fix more minor issues themselves.


The app (a serious upgrade from Apple’s existing support options) is no doubt an attempt to alleviate the strain on Apple’s Genius Bar and to raise overall customer satisfaction.

Stay tuned for additional details as they become available.

Via VentureBeat and

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