Rumor: Apple working on Genius Bar to help troubleshooting process, alleviate lines

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Date: Monday, November 23rd, 2015, 14:41
Category: Apple Watch, iOS, iPad, iPhone, Rumor, Software, Wearables

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With any luck, this could save some time.

And sanity.

A series of leaked screenshots shows that Apple is apparently working on an app to help iPad, iPhone and Apple Watch users troubleshoot their devices without having to journey out to the Genius Bar.

The pictures, which were leaked to uSwitch.com, indicate that users will be able to report a problem and coordinate support through a live chat feature and by sending a device in to be repaired.


Customers can also access a support hotline and schedule an appointment with the Genius Bar if need be. In addition to providing customers with tools for contacting support, the app may host instructions for how device owners can fix more minor issues themselves.

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The app (a serious upgrade from Apple’s existing support options) is no doubt an attempt to alleviate the strain on Apple’s Genius Bar and to raise overall customer satisfaction.

Stay tuned for additional details as they become available.

Via VentureBeat and uSwitch.com

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3 Responses to “Rumor: Apple working on Genius Bar to help troubleshooting process, alleviate lines”

  1. RT @JasonOGrady: Rumor: Apple working on Genius Bar to help troubleshooting process, alleviate lines https://t.co/MLyDnUg0TG

  2. Don’t know about the Genius Bar, but I had one of the worst experiences ever at an Apple Store Training yesterday. Apple Store Services seem to me to have declined considerably since Steve Jobs days.

  3. Or, you know, you could just go to an independent, Apple-authorized repair center. Go to locate.apple.com and find a NON-Apple Store alternative in your area. It’s gotten so bad that Apple Stores routinely refer customers to the independents, because they can’t handle it.

    Almost everyone who ends up having service done at an independent walks away wondering why they never went there in the first place, and vowing never to bother with the Apple Store again.

    Not that I’m biased or anything. 😉