Skype posts workaround instructions for connection issues found on Mac OS X, Windows (updated)

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Date: Thursday, May 26th, 2011, 05:55
Category: News, Software

skypelogo.jpg

Er, if Microsoft paid US$8.5 billion for something, I suppose they’d like it to work on all the platforms it services…

Per Macworld, Skype has published workaround instructions for correcting an issue that prevented many Mac users from successfully logging into the service. The company also published a set on instructions focused on resolving connections on the Windows operating systems.

Early Thursday morning, some Skype users found that they couldn’t log in or stay connected. Not all users were affected, however: Folks using Skype on iOS and Android devices were fine, as were some people using different desktop editions of the client.

The issue prevented some callers on Mac OS X and various incarnations of Windows from connecting. According to Skype, Mac users battling connection issues can repair the problem by following these steps:

– Quit Skype.

– Navigate to ~/Library/Application Support/Skype/ (~ refers to your Home directory).

– Locate the file shared.xml, and delete it.

– Launch Skype again.

Upon relaunch, Skype will generate a new version of the XML file. There’s no word yet on what caused the issue, or why deleting the XML file will correct it.

If you’ve seen this issue or tried this fix on your end, please let us know.

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