Some Users Cite Cracked Screens, “Dead on Arrival” Status for 27″ iMacs

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Date: Tuesday, November 24th, 2009, 06:59
Category: News

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Apple’s newest and snazziest 27″ iMac, complete with a brand new Intel Core i7 processor, has apparently been showing up dead on arrival or with cracked screens for some purchasers.

Per the Apple Discussions Board (1, 2) and Engadget, some users have claimed that the iMac chimes when the power button is pressed, but the screen displays nothing. Various users on Apple’s support forums have expressed frustration that they returned their iMac and are now waiting an estimated two weeks for a replacement machine.

There are also a handful of reports of cracks on the bottom left screen of the new iMac. Various customers stated the box containing their new system arrived in excellent condition, only to remove the packaging and discover the hardware had been damaged. It has led some to speculate that there is a flaw in the current packaging that causes the screen to crack in the bottom left corner.

“There’s no apparent damage to the styrofoam or box so it looks like that’s a weak spot in the screen and how they are being packed in the boxes,” user ‘scopro’ said. “Hopefully Apple will improve their packaging for these larger iMacs as it may take until Dec. 7 for my replacement to arrive.”

The new 2.8GHz Intel Core i7 860 processor-equipped 27″ iMacs are available as a US$200 built-to-order option, which means they are not available in Apple retail stores. Apple also offers a 2.66 GHz Core i5 750 iMac with a suggested retail price of US$1,999. Both quad-core machines began shipping earlier this month and include 8MB of L3 cache.

The newly redesigned iMac includes a large 16:9 screen with a 2560×1440 pixel resolution. It offers a capacity of 16GB of RAM and comes standard with a wireless keyboard and the new Magic Mouse.

If you’ve seen this on your end, please let us know in the comments.

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