AppleCare+ policies/rules shifted, coverage now available for sale within 30 days of iPhone 4S purchase

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Date: Friday, November 18th, 2011, 11:24
Category: iPhone, News

AppleCare has always been a good thing, it’s just that its details can get a bit muddled.

Alongside the launch of the iPhone 4S, Apple also debuted a new US$99 AppleCare+ program offering an extended warranty with accidental damage coverage. The AppleCare+ package replaced the previous US$69 AppleCare for iPhone offering that did not offer accidental coverage.

Some confusion about the AppleCare+ program arose in its early days, stemming in large part from Apple’s requirement that the coverage be purchased at the same time as the iPhone, a requirement that seemed to conflict with the legal text of the agreement which stated that AppleCare+ must be purchased within the device’s one-year standard warranty period. Regardless, a number of customers were not offered the AppleCare+ option at the time of pre-ordering, and Apple addressed the issue by offering a temporary exception to allow any early iPhone purchaser to obtain AppleCare+ through November 14th.

With that deadline for delays AppleCare+ purchases having now passed, Apple appeared set to revert to the original policy of requiring that the plan be purchased at the same time as the iPhone according to MacRumors. Apple has now updated its AppleCare+ page to indicate that users can purchase it in-person at an Apple retail store or over the phone any time within 30 days after the iPhone purchase.

How to get AppleCare+:

- Add it to your shopping cart during the checkout process when you purchase your new iPhone.

- Buy it within 30 days of your iPhone purchase at an Apple Retail location (requires a Genius Bar appointment, inspection of the iPhone & proof of purchase).

- Or call 1-800-275-2273 (requires proof of purchase).

Apple has also revised the AppleCare+ terms and conditions to remove the previous mention of the option to purchase any time within the one-year standard warranty period.

In addition to the new 30-day window, SprintFeed reports that it has received an internal Sprint notice indicating that the original amnesty period for early iPhone 4S purchasers has also been extended through December 15th. The wording does suggest, however, that the 30-day limit still applies to these customers, so customers who purchased the iPhone 4S on launch day would still be out of luck given that the window has now passed for them. But the policy does offer some continuing retroactive coverage for customers who purchased their devices less than 30 days ago.

Stay tuned for additional details as they become available and if you have any positive or negative stories about AppleCare+ and your iPhone 4S, please let us know.

Some users reporting “Invalid SIM” error after updating iPhone 4S units to iOS 5.0.1

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Date: Thursday, November 17th, 2011, 11:46
Category: iPhone, News, Software

This doesn’t bode too well…

Per AppleInsider, multiple users on Apple’s discussion boards complaining that the recent iOS 5.0.1 update has lead to messages that read “Invalid SIM” and “SIM Failure” on their iPhone 4S users. This person said the errors began occurring after they updated to iOS 5.0.1, though other users posting on Apple’s official Support Communities website, in a thread with more than 30,000 views to date, have experienced similar problems since the iPhone 4S first went on sale in October.

“This problem can only be solved when you reboot your iPhone,” the person, who is an AT&T customer, wrote in an e-mail. “Everything else fails — restore, removal of the SIM, etc.”

When users experience a SIM-card-related error, basic functions including making phone calls, sending text messages, and using mobile data become unavailable, as the handset cannot make a connection with the wireless data provider.

The iPhone 4S is a “world phone,” which means its redesigned antenna and internal components are compatible with both CDMA and GSM carriers. Micro SIM cards placed in the iPhone 4S are only used by GSM carriers to identify a subscriber and grant them access to a carrier’s wireless network.

But while only GSM carriers, like AT&T in the U.S., use the micro SIM slot on the iPhone 4S, users on CDMA carriers, like Verizon and Sprint, have also reported experiencing SIM-card-related errors. iPhone 4S units sold through CDMA carriers come with a “roaming SIM” installed, which allows CDMA customers to roam worldwide on GSM networks.

“No service on my white 32 GB 4S on Verizon,” user ‘racyb’ wrote in October. “Did a shutdown and reboot….it went into searching mode and finally found Verizon again after 1 minute. What is going on?”

Since the release of iOS 5.0.1 earlier this month, another thread at the Apple Support Communities website features more users who say the problems began occurring after they updated their iPhone 4S. Some say their iPhone displays full signal reception, yet error messages like “Call Failed” and “Invalid SIM” continue to display.

“Same problem here in Brazil,” user ‘GuiMedrado’ wrote on Wednesday. “Bought my 4S – 32GB unlocked in Switzerland and couldnt’ make it work after upgrading to 5.0.1. Any solution?”

The iOS 5.0.1 update was released earlier this month in an attempt to address battery life issues reported by some users. But some battery-related problems have remained, and Apple has publicly said it is still working to fix those issues.

One rumor this week claimed that Apple will issue a new update, iOS 5.0.2, no later than next week in a second attempt to improve battery life with iOS 5. There was no mention of any fixes for SIM card issues or error messages.

Stay tuned for additional details as they become available and if you’ve seen this bug on your end, please let us know.

Apple now offering unlocked, contract-free iPhone 4S units via online store to U.S. customers

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Date: Friday, November 11th, 2011, 10:40
Category: iPhone, News

You’ve wanted it since 2007 and it’s finally here.

Per AppleInsider, Apple has begun offering its unlocked iPhone 4S contract-free from the online store.

The unlocked iPhone 4S starts at US$649 for the 16GB model, while customers can also get a 32GB option for US$749, or 64GB for US$849. All three models are estimated to ship within one to two weeks when ordered from Apple’s online store.

The unlocked iPhone 4S is only supported on GSM networks, like AT&T in the U.S. Users can also obtain a micro-SIM card to use on overseas carriers when traveling abroad.

Customers of CDMA networks, like Verizon and Sprint, should not buy the unlocked iPhone 4S, because it cannot be activated on their networks, even though the iPhone 4S is a “world phone” compatible with both GSM and CDMA networks.

“If you don’t want a multiyear service contract or if you prefer to use a local carrier when traveling abroad, the unlocked iPhone is the best choice,” Apple’s official product description reads.

“It arrives without a micro-SIM card, so you’ll need an active micro-SIM card from any supported GSM carrier worldwide. To start using it, simply insert the micro-SIM card into the slot on your iPhone and turn it on by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to set up your iPhone.”

The company warns that a credit check may be required for customers to buy the unlocked iPhone 4S, and the handset is only available to buy for customers who are 18 or older.

Apple first revealed that the new iPhone 4S would be sold unlocked and contract-free in October. The sale of the unlocked iPhone 4S at Apple’s online store in the U.S. means the company met is previously promised deadline of November.

The unlocked iPhone 4S arrives five months after Apple began selling the GSM iPhone 4 unlocked in June. The contract-free iPhone 4 also carried a starting price of $649 for 16GB.

Stay tuned for additional details and while it may be pricey, it’s the unlocked, contract-free freedom you’ve been hankering for.

Sprint to require locked SIM cards on iPhone 4S units starting today

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Date: Friday, November 11th, 2011, 05:35
Category: iPhone, News

You might not be crazy about this.

Per SprintFeed, new iPhone 4S users on Sprint will have the SIM card locked from Friday, November 11 onwards, a last-minute leak uncovered. The activation process from here onwards will require that customers at least initially use a Sprint SIM when traveling abroad. Sprint’s memo allows for an unlock through the Worldwide team, although it didn’t reaffirm whether this was possible for free following the 60-day window mentioned earlier.

Existing subscribers whose iPhones were already activated before November 11 should still keep their unlocked SIM slots and have the freedom right away to use a GSM carrier’s SIM.

The move adds a restriction and, during the period that the SIM card is locked, will make customers pay more than they have to for roaming. If a temporary lock, however, it’s most likely to prevent customers from exploiting Sprint to buy an unlocked phone, cancel service, and promptly go to another carrier or another country with a fully functioning GSM device.

Stay tuned for additional details as they become available.

Apple releases iOS 5.0.1 update, offer battery, security, document, speech recognition fixes

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Date: Thursday, November 10th, 2011, 12:23
Category: iOS, iPad, iPhone, iPod, News, Software

You’ve been hankering for it and it’s here.

On Thursday afternoon, Apple released iOS 5.0.1, the latest version of its iOS operating system for its iPhone, iPod touch and iPad devices. The update, a several hundred megabyte download, can be snagged by plugging in your respective iOS device and checking for updates in iTunes and will take several minutes to create a backup file in iTunes, install, update firmware and perform additional tasks.

The update offers the following fixes and changes:
- Fixes bugs affecting battery life.

- Adds Multitasking Gestures for original iPad.

- Resolves bugs with Documents in the Cloud.

- Improves voice recognition for Australian users using dictation.

iOS 5.0.1 requires an iPhone 3GS, 4 or 4S, an iPad, iPad 2 or third or fourth generation iPod touch to install and run.

If you’ve tried the new iOS update and have any feedback to offer, please let us know in the comments.

Consumer Reports signs off on iPhone 4S, cites antenna issue as resolved

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Date: Wednesday, November 9th, 2011, 07:25
Category: iPhone, News

If you can win over “Consumer Reports”, that’s saying something.

Per Boy Genius Report, Consumer Reports magazine, which stated that it refused to “recommend” the iPhone 4 due to antenna-based issues, on Tuesday proclaimed that the redesigned antenna system on Apple’s iPhone 4S is no longer affected by the dreaded death grip.

“In special reception tests of the iPhone 4S that duplicated those we did on the iPhone 4, the newer phone did not display the same reception flaw, which involves a loss of signal strength when you touch a spot on the phone’s lower left side while you’re in an area with a weak signal,” the independent consumer shopping guide stated on its blog.

While the new antenna allowed the iPhone 4S to score higher than its predecessor in Consumer Reports’ ratings, the improvements still weren’t enough to top Samsung’s Galaxy S II, the LG Thrill or the Motorola DROID BIONIC.

If you have two cents to hurl in regarding the iPhone 4S’ current antenna and its reception, please let us know what’s on your mind via the comments.

Apple Store app hits 2.0, adds in-store pickup, Easy Pay features

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Date: Tuesday, November 8th, 2011, 07:37
Category: iOS, iPad, iPhone, iPod Touch, News, retail, Software

applelogo_silver

Apple may not make all aspects of your life easier at all times, but they do try to streamline buying more of their products…

Per AppleInsider, Apple has updated its official Apple Store application for iOS, adding the new “Personal Pickup” option, as well as an “Easy Pay” feature, which allows customers to pay for an item on their own, direct from an iPhone, while in a retail store.

The Apple Store application was updated on Tuesday to version 2.0. The free application is a 4.0MB download that requires iOS 4.2 or later to install and run and is compatible with the iPhone, iPod touch and iPad.

The most significant new features in the update are EasyPay and Personal Pickup. With EasyPay, an iPhone 4 or iPhone 4S the user can scan the barcode of an accessory while in a store, and complete the transaction using the same credit card information tied to their Apple ID.

Word of the self-checkout option first surfaced last week, and accurately revealed that the option would only apply to accessories and items found on the shelf. Users cannot complete a self-checkout with more expensive items that are kept in Apple’s retail stockrooms, including the iPhone, iPad, iPods or Macs.

The updated Apple Store application also features a built-in Personal Pickup feature. With the software, users can buy an item on their iOS device, and then pick it up in a store in less than an hour if it is in stock.

Apple began offering an in-store pickup option on its website last month with a trial that began in San Francisco, Calif., and quickly spread to New York City stores. The in-store pickup option is currently available in the U.S. only.

The full list of new features included in version 2.0 of the Apple Store iOS application are included below:

Personal Pickup: Buy in the app and choose to pick up your order at any Apple Retail Store. Most in-stock orders are available for pickup within an hour. (U.S. only)

EasyPay: Purchase select accessories in store quickly by scanning the barcode and completing your transaction right in the app. (U.S. only, requires iPhone 4 or iPhone 4S)

Track your stuff: View the status of current and previous orders from the order status section in the More tab.

If you’ve tried the new app and its features and have any feedback to offer, please let us know in the comments.

Apple releases second beta of iOS 5.0.1 to developer community, focuses on iPhone 4S battery fix

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Date: Friday, November 4th, 2011, 11:16
Category: iPhone, News

The fix, it’s in the works…

Now it’s time for the developers to help out a bit.

Per AppleInsider, Apple is apparently working quickly to publicly release iOS 5.0.1, as evidenced by the company’s second beta in two days released on Friday.

Sources familiar with the latest build made available to iOS developers said it is known as “9A404.” It is available as a download from Apple’s developer site, or as an over-the-air update for those already running the first iOS 5.0.1 beta.

The first iOS 5.0.1 beta was issued on Wednesday with a few hiccups, as some developers said they were unable to activate their devices when updating to the pre-release software. Some developers were incorrectly given the message: “This device is not registered as part of the iPhone Developer Program.”

Apple is working quickly to issue iOS 5.0.1 publicly after the company acknowledged this week that flaws iOS 5 have cause battery life issues for some users. The company said that “a small number of customers” were experiencing the issue, which would be patched through the forthcoming software update.

The first beta of iOS 5.0.1 was labeled build “9A402.” It included a number of improvements listed by Apple:

- Fixes bugs affecting battery life.

- Resolves bugs with Documents in the Cloud.

- Improves voice recognition for Australian users during dictation.

- Contains security improvements.

- iOS 5.0.1 beta introduces a new way for developers to specify files that should remain on device, even in low storage situations.”

Stay tuned for additional details as they become available and if you’ve had a chance to play with the beta on your end, please let us know in the comments.

Taiwan en route to sell iPhone 4S before end of 2011

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Date: Friday, November 4th, 2011, 06:34
Category: iPhone, News

If you’re heading to the far east soon, this might come in handy.

Per Electronista, Taiwan should get the iPhone 4S before the end of the year after the island’s National Communications Commission approved the device for sale. Clearing the technical hurdle should see the Apple device on sale by either late November or early December. Chungwa Telecom, FarEasTone, and Taiwan Mobile should all be in line to carry the updated iPhone.

Hong Kong is already due to get the phone on November 11. Apple hasn’t detailed which countries are getting the iPhone 4S beyond the known 44, but it has promised more than 70 by the end of 2011. Mainland China is believed to be one of them.

The rollout is Apple’s fastest for a new iPhone and is partly intended to curb the growth of Android. Taiwan is important for the strategy as it’s the home of HTC, Acer, and ASUS, the first two of which depend heavily on Android.

Stay tuned for additional details as they become available.

Sprint working to replicate slow iPhone 4S data speeds, states that carrier is aware of complaints

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Date: Thursday, November 3rd, 2011, 09:06
Category: iPhone, News

The iPhone 4S is new to Sprint.

As such, perhaps growing pains aren’t to be unexpected.

Per CNET, a small but growing number of Sprint customers are complaining of slow data speeds. So slow that Siri and other network-sensitive features won’t work.

These complaints started the same day the iPhone 4S was released and continue until today. A thread at Sprint’s community forums that chronicles the problem has almost 248,000 views and over 1,300 replies and is one of the top forum posts on Sprint’s public message board.

Sprint’s head of product development, Fared Adib stated that the carrier is aware of the complaints, but has not been able to reproduce the slowed data connections some users are reporting. Sprint is reportedly working with Apple to track down the problem, if there is one, and find out whether it is hardware or software-related. Once they have identified a root cause, the two companies can work on a fix. When an update is available, Adib said Sprint will get it out quickly to users who are affected by this problem.

Stay tuned for additional details as they become available and if you’ve seen the shortcoming on your end, please let us know.