Sprint working to replicate slow iPhone 4S data speeds, states that carrier is aware of complaints

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Date: Thursday, November 3rd, 2011, 09:06
Category: iPhone, News

The iPhone 4S is new to Sprint.

As such, perhaps growing pains aren’t to be unexpected.

Per CNET, a small but growing number of Sprint customers are complaining of slow data speeds. So slow that Siri and other network-sensitive features won’t work.

These complaints started the same day the iPhone 4S was released and continue until today. A thread at Sprint’s community forums that chronicles the problem has almost 248,000 views and over 1,300 replies and is one of the top forum posts on Sprint’s public message board.

Sprint’s head of product development, Fared Adib stated that the carrier is aware of the complaints, but has not been able to reproduce the slowed data connections some users are reporting. Sprint is reportedly working with Apple to track down the problem, if there is one, and find out whether it is hardware or software-related. Once they have identified a root cause, the two companies can work on a fix. When an update is available, Adib said Sprint will get it out quickly to users who are affected by this problem.

Stay tuned for additional details as they become available and if you’ve seen the shortcoming on your end, please let us know.

iPhone 4S to hit C Spire wireless on Friday, November 11th

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Date: Wednesday, November 2nd, 2011, 04:43
Category: iPhone, News

In nine days, the little guy gets the iPhone 4S.

Per AppleInsider, Apple’s debut on regional carriers in the U.S. will occur on Friday, Nov. 11, when the iPhone 4S becomes available to customers of C Spire Wireless.

C Spire’s official page has been updated to reflect the forthcoming launch date of the iPhone 4S, and also allows customers to pre-register to reserve Apple’s latest smartphone. The website also features a “Why C Spire?” section, listing some of the attributes of the smaller, regional carrier versus the “big four” wireless providers in the U.S.

C Spire’s individual plans include an unlimited plan with “infinite” minutes, data, messaging and streaming. Those who don’t pay for a streaming plan are given 30 minutes per month of free streaming of online content like music and videos, while two hours of streaming runs US$5, 5 hours is US$10, and unlimited is US$30.

The carrier has advertised that its unlimited plan with streaming is US$100, compared to 2GB of data and unlimited calling for US$114.99 and US$119.99 at AT&T and Verizon, respectively.

An individual plan with 500 minutes and unlimited data with free streaming until 2012, for example, carries a base price of US$50 a month. For those who don’t want a data plan, C Spire also offers entry-level plans starting at 250 minutes with “infinite” messaging for US$25 per month.

Those who don’t buy a data plan can pay for data as they go, with a Web usage rate of one penny per five kilobytes.

Last month it was revealed that Apple was expanding availability of its iPhone to smaller, regional U.S. carriers starting with C Spire, which has about 900,000 customers. C Spire is based in Ridgeland, Miss., and serves customers in Mississippi, Memphis, the Florida Panhandle, as well as parts of Alabama and Georgia.

The new iPhone 4S is also available in America on AT&T, Sprint and Verizon. The only major carrier that does not offer Apple’s smartphone is T-Mobile, which has a 3G service that relies on the uncommon 1700MHz and 2100MHz bands not supported by the iPhone. Users who unlock an iPhone and use it on T-Mobile’s U.S. network are restricted to much slower 2G EDGE speeds.

Stay tuned for additional details as they become available and if you’re already a C Spire user, please let us know what you make of the company’s service.

Hackers manage to port Siri functionality to previous-generation iOS devices

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Date: Monday, October 31st, 2011, 12:15
Category: Hacks, iPhone, News, Software

Only a few weeks after the iPhone 4S was announced, hackers began trying to fully jailbreak the new smartphone and to also port the new voice assistant system, Siri, to previous generation iOS devices.

According to 9to5mac, developer Steven Troughton-Smith was the first person to port Siri to the iPhone 4, but the system was not functional since it required authentication with Apple servers, only the user interface was working.

Smith and Grant Paul, another hacker based in San Francisco, have now confirmed that they’ve found a workaround to the server side authentication issue, in the processes being the first to fully port Siri to the previous generation iPhone 4 and iPod Touch 4G.

The hackers say more versions are being developed to support other iOS devices, like the iPad.

Smith also said Siri would not be available for download on unapproved app stores, like in Cydia, citing legal issues. But, that is not to say other repositories available through Cydia won’t package the necessary files and make them available free of charge, illegally.

When asked how long it took Smith to find a workaround, he said, “It literally took no longer than 10 minutes to put all the pieces in place and perform our first test on my iPhone 4 [jailbroken], and it was an instant success.”

Thanks to Siri exclusivity, a new dual-core A5 processor, a full HD 1080p camera, availability with more carriers, among other features, iPhone 4S sales have been better than expected, selling more than four million units in the first weekend alone, according to Apple.

Stay tuned for additional details as they become available and if you’ve been able to hack Siri to your iOS device, please let us know.

Apple reaching out to users for iPhone 4S battery life data, firmware update may be in the works

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Date: Monday, October 31st, 2011, 05:17
Category: battery, iPhone, News

With any luck, a firmware update will fix the issue.

Per The Guardian, responding to complaints of battery life issues with the iPhone 4S, engineers from Apple are said to have contacted customers directly in an effort to solve any issues.

One user who spoke with the newspaper said that he was contacted by Apple, and was asked to install a monitoring program on his phone. Apple’s engineers hope to be able to use the diagnostics to determine what is causing shorter battery life for some users, though the report said the problems are thus far “unexplained.”

The person said they were contacted by a senior engineer at Apple who read a post they made online, and indicated that the company was contacting users to resolve the problem. The Apple representative also allegedly admitted that the company isn’t “close to finding a fix.”

“(He) asked lots of questions about my usage and then asked if he could install the file… and that he would call back the day after to retrieve the info,” the person wrote. “I extracted the file from my Mac after a sync and mailed it to him. He was incredibly helpful and apologetic in the typical Apple way!”

Experiences of reduced battery life are supported by a growing thread on the Apple Support Communities website, where numerous users have found they experience significantly less uptime with the iPhone 4S. As of Friday afternoon, the thread as nearly 100,000 views and 1,300 replies.

“Glad to see people are talking about this,” user ‘telarium’ wrote. “My 4S battery life is terrible… even worse than my 3GS, even though all the settings are the same.”

Another user, ‘Frenzi,’ said they found some success by turning off many of the features on the phone, and only gradually re-enabling them as needed. Among the features disabled included sending of diagnostic data to Apple, automatically searching for Wi-Fi connections, automatic date and time, iTunes Ping, and even the Siri “raise to speak” feature. “The improvement has been nothing short of miraculous,” they wrote.

Still another user on the Apple Support Communities website, “Snowwolfwarrior,” said they spoke with an Apple technician who also gave them special software to install on their iPhone 4S. The software logs all of the usage from the handset over a 24-hour period, after which the user obtains the data and sends it back to the Apple technician.

When it was unveiled earlier this month, Apple claimed that the iPhone 4S had an increased battery talk time of eight hours. But standby battery time, when compared to the previous-generation iPhone 4, is advertised at 100 hours less.

In spite of this, the iPhone 4S does have a slightly larger battery than the iPhone 4, and includes an extra .05WHrs when compared to its predecessor. Apple also limited the amount of RAM in the iPhone 4S to 512MB, in an effort to conserve battery life.

The iPhone 4S includes the same A5 processor found earlier this year in the iPad 2. It is a dual-core chip that runs up to twice as fast as the A4, and includes graphics processing up to seven times faster with the SGX 543MP2 GPU.

If you’ve seen battery issues with your new iPhone 4S and want to throw your two cents in, let us know what’s on your mind via the comments.

iPhone 4S reservation/pickup program launches in San Francisco

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Date: Wednesday, October 26th, 2011, 10:06
Category: iPhone, News, retail

Reservations are preferred.

Per AppleInsider, Apple on Wednesday began offering customers in San Francisco the ability to order a product online and pick it up in a local retail store.

When checking out from Apple’s online store, a new “Pick up” option is available, from which users can select a store in San Francisco, Calif. It also states that the in-store pickup option is “coming soon to a U.S. Apple Store near you.”

The “Select an Apple Store” feature allows users to enter their zip code and find a local Apple Store, though for now the program is limited to San Francisco. Users who pick up their order at an Apple Retail Store get Personal Setup for any new Apple product.

Products listed as “Available now” at the store can be picked up within an hour. Customers can also designate someone other than themselves to pick up an order.

Word first surfaced on Monday that Apple was planning to launch its in-store pickup option in its online store. The pilot program was tested internally at the company under the codename “Sherwood.”

In addition to in-store pickup, Apple’s retail stores are also expected to begin accepting returns of online orders. By doing this, customers can avoid shipping an item back to Apple for the return process.

Apple began offering an in-store pickup option in a limited capacity in 2009, with a Christmastime “Reserve and Pick Up” program. That was restricted to specific products: the iPhone, iPod and MacBook lineups, Mac mini, iMac and Mac Pro. It did not include accessories.

But Apple’s new in-store pickup option applies to any product available in Apple’s online store, including accessories such as iPhone and iPad cases.

Apple’s retail operations has become a very important part of the company’s business model. The company revealed in its last quarterly earnings report that it plans to expand many of its retail locations in the U.S., as officials believe the current stores are now “too constrained” to properly serve the high volume of customers they experience.

Stay tuned for additional details and if you’ve tried the iPhone 4S reservation system and have any feedback to offer, let us know.

Apple quietly releases updated MacBook Pro notebook models

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Date: Monday, October 24th, 2011, 08:37
Category: MacBook Pro, News

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Well, this one came by surprise.

Per AppleInsider, with no mention of the update, Apple on Monday improved its MacBook Pro lineup with slightly faster Intel processors, as well as new graphics processors and larger hard drives in some models.

The new entry-level MacBook Pro now sports a 2.4GHz dual-core Intel Core i5 CPU. It also features a larger 500GB 5400-rpm hard drive at the same cost of US$1,199.

The faster 13-inch MacBook Pro now boasts a 2.8GHz dual-core Intel Core i7, and its hard drive has also been upgraded to 750GB. It sells for US$1,499.

For the 15-inch models, both feature quad-core Intel Core i7 processors. The low-end 15-inch has a clock speed of 2.2GHz and a 500GB hard drive, plus a faster AMD Radeon HD 6750M discrete graphics card with 512MB of GDDR5. The faster 15-inch runs at 2.4GHz with a 750GB hard drive and features the AMD Radeon HD 6770M with 1GB of GDDR5.

And the updated 17-inch MacBook Pro features a 2.4GHz quad-core Intel Core i7 with a 750GB hard drive, along with the AMD Radeon HD 6770M with 1GB of GDDR5. All MacBook Pro models come with 4GB of RAM clocked at 1333MHz standard.

Apple’s top-of-the-line build-to-order 17-inch MacBook Pro offers a 2.5GHz quad-core Intel Core i7 for an additional US$250, while the RAM can be upgraded to 8GB for another US$200. All MacBook Pro models can also have their hard drives upgraded to solid state capacities up to 512GB for as much as US$1,200.

All of the new MacBook Pros are listed as in stock, and come with free shipping. Monday’s upgrade was done silently by Apple, as the company didn’t even list the updated notebooks as being “new” to the store. As of Monday morning, the iPhone 4S was still listed as Apple’s newest product.

Stay tuned for additional details as they become available and if you’ve ordered a new MacBook Pro and have any feedback to offer, please let us know in the comments.

Apple confirms C Spire Wireless as fourth U.S. iPhone carrier

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Date: Wednesday, October 19th, 2011, 09:39
Category: iPhone, News

The south shall rise again.

This time, with its own wireless carrier for the iPhone.

Per Macworld, C Spire Wireless will join Sprint, Verizon, and AT&T as the fourth U.S iPhone carrier. The company, which functions as the largest privately-held cellular carrier in the country, announced on Wednesday that it will begin offering the iPhone 4S “in the coming weeks.”

C Spire is a regional carrier; until last month, it did business as Cellular South. The company accepts customers primarily in the southeast, focusing on Mississippi, Tennessee, Alabama, and Florida. Dave Miller, C Spire’s Media Relations Manager, stated that he couldn’t yet comment on whether the company would also carry the iPhone 4 or 3GS, though he did say “more details will be coming out soon about all the Apple devices we will offer.” C Spire is a CDMA carrier, like Sprint and Verizon.

Like Sprint, C Spire currently offers plans that include unlimited data. Miller indicated that he couldn’t yet confirm what plans the company would offer for the iPhone 4S, but declared that C Spire offers “what we consider the best plan in the industry, the 80/40 plan.” That plan offers unlimited minutes, text, and data for US$80 per month for your first line, and US$40 for additional lines.

An Apple spokesperson also confirmed that C Spire will carry the iPhone 4S soon.

Stay tuned for additional details and if you have any feedback from your experience with C Spire, please let us know in the comments.

Apple now requiring customers to go through online reservation system before purchasing an iPhone 4S at an Apple Store retail location

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Date: Tuesday, October 18th, 2011, 04:59
Category: iPhone, News, retail

You’re going to need to call ahead.

Per AppleInsider, Apple said on Monday that customers looking to purchase a new iPhone 4S from its US or Canadian based retail outlets will first be asked to make a reservation online, suggesting that record-setting sales of the device coupled with an upcoming international expansion are straining availability.

Apple’s “how-to-buy” iPhone webpage now advises that customers can check back online after 9 p.m. where they can attempt to make a reservation for pick up the following day. Customers can check stock availability at each store before they make a reservation, and must select which carrier, color, and capacity they require.

“The iPhone 4S is available in store by reservation only. Reserve yours after 9:00 p.m. tonight for pickup tomorrow. When you come in, you’ll choose a carrier and plan, and we’ll get your iPhone up and running before you leave the store.”

Apple is instituting the restrictions in other countries as well, noting that only on-contract phones are available to walk-in customers, while both on-contract and SIM-free models can be purchased by reserving the night before.

Apple’s in-store reservation requirement is nothing new and underwent significant re-engineering alongside the release of the second-gen iPad.

A source familiar with Apple’s retail operations stated this week that the new shipment of iPad 2 stock sold by some stores on Tuesday was actually delivered on Monday. Apple is said to have elected to hold the inventory for a next-day sale to grant its inventory control specialists the time to “calmly and accurately” process new shipments.

It was suggested that the change could be a “lesson learned” following the launch of major in-demand products in 2010: the iPhone 4 and first-generation iPad. For those launches, Apple’s reservation system was said to have been plagued by a myriad of problems, including technical glitches that caused reservations to disappear, and resellers attempting to “game” the system.

Apple’s previous strategy was to get products from the pallet to the shelf as fast as possible. But that approach was said to have caused “utter havoc” for Apple’s retail employees, and led to inventory inaccuracies.

Under the revised strategy, Apple retail stores know exactly how many units it has to offer up for reservations the following day, allowing it automatically accept a specific number of reservations that it can guarantee to customers.

In years past, any excess iPhones or iPhone reservations that go unclaimed by the end of the day are made available for sale to walk-in customers.

The iPhone 4S is currently available in the U.S., Australia, Canada, France, Germany, Japan and the U.K., with availability coming to 22 more countries by Oct. 28, and more than 70 countries by the end of the year.

Stay tuned for additional details as they become available and if you have any feedback on your iPhone 4S purchase experience, please let us know in the comments.

iLounge review finds iPhone 4S battery less robust for 3G data, media when compared to iPhone 4

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Date: Monday, October 17th, 2011, 10:25
Category: battery, iPhone, News

The good news is that the iPhone 4S is out and is being regarded as fairly spiffy.

The bad news is that its battery may not be the greatest thing in the known universe.

Per the iLounge review, the site compared the iPhone 4 battery to the iPhone 4S battery to test comparative better times given various functions.

For tests with 3G Data, Audio Playback, Video Playback, and Video Recording, iLounge found that the iPhone 4S came in under the iPhone 4′s battery life times. For Wi-Fi and FaceTime testing they found it to be similiar to the iPhone 4, and on cellular calls, they found the iPhone 4S slightly better.

One interesting finding with 3G data was that while their Verizon 4S unit ran for the same time as the AT&T model (~ 5 hours and 54 minutes), they found the Sprint model to lag at 5 hours and 23 minutes. Comparisons across mobile providers may not be completely fair due to differences in signal strength which could impact battery life.

In voice calls, they found the AT&T iPhone 4 and AT&T iPhone 4S to have comparable times of around 7 hours and 6-16 minutes. The Verizon 4S model, however, showed a surprising 8 hours and 27 minutes, while the Sprint 4S again lagged at 6 hours and 27 minutes. iLounge notes that the Verizon model may have shown 4 bars more often than the other two.

Both media playback and recording has taken a hit on the iPhone 4S as compared to the iPhone 4. For video recording, of course, it should be noted that the iPhone 4S is recording much higher resolution video than the iPhone 4.

Ultimately, their conclusion on iPhone 4S battery life is based on what your exact usage model is:

If you spend much of your day near a Wi-Fi network and only rely upon the iPhone 4S for web browsing and phone calling, you won’t notice a major difference—unless you’re thinking of switching to Sprint, in which case we’d be a little concerned. Similarly, if you use 3G data, plan to record or play videos, or want to listen to hours of audio during the day, you can expect greater battery drain from the iPhone 4S.

There may be some confounding data due to regional signal strengths, but given the other complaints about Sprint’s data speeds, it still seems to be the worst choice amongst the iPhone carriers.

In other news, some users have reported dramatically decreased battery life on their iPhone 4S. One solution to that is said to be the calibration of the battery, in which case you drain your entire battery once and then charge to full. Some have found their battery gauge to be inaccurate until this is performed. Apple includes other tips on their site about improving your battery life on the iPhone.

Stay tuned for additional details as they become available and if you’ve had a few days to tinker with the new iPhone 4S, please let us know what you think in the comments.

Apple sells over four million iPhone 4S units in first weekend of availability

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Date: Monday, October 17th, 2011, 06:48
Category: iPhone, News

If you were alive on Friday, you probably made an effort to snag a brand new iPhone 4S.

So did several million other people.

Per AppleInsider, Apple sold a total of 4 million units in its first three days of availability.

“iPhone 4S is off to a great start with more than four million sold in its first weekend—the most ever for a phone and more than double the iPhone 4 launch during its first three days,” said Philip Schiller, Apple’s senior vice president of Worldwide Product Marketing. “iPhone 4S is a hit with customers around the world, and together with iOS 5 and iCloud, is the best iPhone ever.”

Sales of four million iPhone 4S units in three days more than double’s the company’s previous record of 1.7 million iPhone 4 units sold in the summer of 2010.

Apple also revealed that more than 25 million customers are already using iOS 5, the latest mobile operating system upgrade for the iPhone, iPad and iPod touch. Those 25 million customers have made the upgrade in just five days of availability.

More than 20 million customers have also signed up for iCloud, the set of free cloud-based services offered by Apple for iOS and Mac OS X 10.7 Lion users. iCloud will remotely store users’ data and push it to all of their devices, automatically.

The iPhone 4S is currently available in the U.S., Australia, Canada, France, Germany, Japan and the U.K. Apple will launch its new iPhone in 22 more countries on Oct. 28, and it will be available in more than 70 countries by the end of the year.

A week ago, Apple announced that it had sold a million preorders of the iPhone 4S on its first day of availability. That provided the first hint that the iPhone 4S was on pace to have a record-breaking start when it went on sale.

The sale of four million iPhone 4S units at launch exceeds Wall Street expectations, which had called for Apple to sell around three million units over the weekend. Analysts have also called for Apple to sell around 25 million total iPhones this holiday quarter, which concludes in December.

If you snagged an iPhone 4S over the past few days and have any thoughts about it, please let us know what you make of Apple’s newest handset via the comments.