AppleCare rep cites iPhone 5 camera “purple fringing” as normal behavior, in spite of user complaints

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Date: Tuesday, October 2nd, 2012, 07:25
Category: Hardware, iPhone, News

This is a tad odd, but if you’re a fan of Prince, you might just love it.

Per AppleInsider, in a reply to a customer inquiry regarding the “purple flare” some iPhone 5 users have seen when taking pictures with bright light sources in frame, an AppleCare representative says the phenomenon is considered “normal behavior” for the new handset’s camera.

The response from Apple representative Debby claims Apple’s engineering team recommended to angle the camera away from bright lights to avoid the purple flare some users have taken to calling a design defect.

The reply went as follows:

AppleCare Support response:
Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5′s camera. If you wish to reach me regarding this case number [redacted], please contact me at [redacted]. I currently work Thursday-Monday: 7:00am – 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is [redacted]@apple.com.

Sincerely,
Debby
AppleCare Support

Assorted publications reported that so-called “purple fringing” is a common issue with modern digital cameras, especially miniaturized units like those found in smartphones.

It was speculated that the “purple haze” was caused by the iPhone 5′s use of a new sapphire lens cover, new component layout or sensor issues, however more likely a cause is normal distortion of light presented in this case as chromatic aberration. In most cases, chromatic distortion skews toward shorter wavelength violet light, which is difficult to correct with larger prime lenses, let alone the minuscule versions used in the iPhone 5.

According to a thread on the Apple’s Support Communities webpage dedicated to the purple fringing issue, one user claims the company has agreed to swap out their handset for a new unit, though it is unclear if replacements will be considered for all affected customers.

If you’ve seen this issue on your end or been in dialogue with Apple regarding it, please let us know about your experience in the comments.

Rumor: Apple to send out “iPad mini” media event invitations on October 10th, hold event on October 17th

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Date: Tuesday, October 2nd, 2012, 06:24
Category: iPad, Rumor

There could be a nifty media event in which Apple unveils its rumored, smaller iPad in 15 days.

Or not.

According to Fortune, Apple 2.0 reported on Monday that members of the press will be invited to the event on Wednesday, Oct. 10. That would suggest the event itself would be held a week later on Wednesday, Oct. 17, as Apple typically gives a week’s notice with its invitations.

If Apple were to follow recent launch schedules as it has done with the iPhone 5 and new iPad, the so-called “iPad mini” could then go on sale on Friday, Oct. 26.

Monday’s rumor comes from an unidentified “major Apple investor” who spoke with Elmer-DeWitt and cited “multiple sources” for the date invitations will allegedly go out.

Reports first surfaced in August that Apple was planning to hold a media event this month to introduce a smaller and lighter iPad. The new product is believed to feature a screen that will measure 7.85 inches diagonally, smaller than the 9.7-inch display found on all iPad models to date.

Leaked components and device mockups have also suggested the device will have a smaller bezel around the screen than the current iPad, as users will be able to hold it easily with one hand. The smaller iPad has also been shown with Apple’s new Lightning connector, featured on the iPhone 5 and updated iPod touch and iPod nano.

As always, stay tuned for additional details as they become available.

Google begins adding CardDAV support for iOS calendar users

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Date: Friday, September 28th, 2012, 07:07
Category: iOS, News, Software

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Google has added support for the open CardDAV contact syncing protocol used by Apple in OS X and iOS, enabling Google Contacts users to directly sync just like Yahoo and iCloud.

Google’s Gmail product manager Jeff Ellingson noted the new support for CardDAV on the company’s blog today.

The new support requires iOS 5 or higher, and currently requires users to manually set up an “other” CardDAV account, as Apple’s automated setup for Google accounts on both OS X and iOS only configure Gmail & Notes (via IMAP), Calendar & Reminders (via CalDAV), and Messages (via XMPP).

In the future, Apple will likely add support for simply checking a box for Contacts sync to simplify CardDAV account configuration, just as it does for Yahoo and Facebook accounts that already support CardDAV.

Apple pioneered support for the CalDAV and CardDAV open specifications in its efforts to build open Calendar and Contact sharing services in OS X Server as an alternative to Microsoft Exchange Server, which uses proprietary protocols to sync such data between clients and servers.

The company first added CalDAV and CardDAV support to its mobile devices in iOS 4 two years ago.

Apple has aggressively pushed both open standards for calendar and contact sync, enabling users to seamlessly use Macs and iOS devices with not just its own OS X Server and iCloud offerings, but also third party services from AOL, Google, Yahoo and any other systems that support them.

CalDAV and CardDAV are based upon the WebDAV specification for building web servers capable of both reading and writing information, so implementing the protocols is relatively simple for third parties.

If you’ve tried the new Google CalDAV and CardDAV support features in iOS, please let us know how your experience went in the comments.

Non-contract, full-priced iPhone can be unlocked via iTunes

Posted by:
Date: Thursday, September 27th, 2012, 07:18
Category: iPhone, News

Sometimes you get your money’s worth.

Per TechCrunch, customers who paid full freight for an AT&T version of Apple’s iPhone 5 can easily unlock the device with a quick iTunes reset.

The simple unlocking procedure is said to work with iPhone 5s purchased from AT&T at full price, with the process being quite simple compared to the carrier’s traditional previous method of submitting an online form, sending a fax and waiting up to a week for a restore.

The publication was able to confirm the easy one-step process with AT&T’s technical support and successfully unlocked the device in iTunes.

“After restoring the device in iTunes, the user is prompted with the usual unlocking message: ‘Congratulations, your iPhone has been unlocked,’” the report said.

From that point, according to TechCrunch’s Romain Dillet, all that was needed to gain access to T-Mobile’s network was the trimming down of a compatible micro-SIM card to fit in the iPhone 5′s nano-SIM tray. The device recognized T-Mobile’s signal within seconds, allowing both calls and EDGE data to go through without issue.

Dillet explained that when an iPhone is purchased, the handset’s IMEI is added to Apple’s database, though it appears subsidized phones hold a different status than those purchased at full price without a contract.

While the publication was able to successfully unlock an iPhone 5 purchased through Apple retail, the procedure could not be confirmed on another pre-ordered unit “even though the device was purchased at full price, it was tied to an existing AT&T account during the pre-order process.”

It was previously reported that Verizon’s iPhone 5 ships unlocked for GSM networks.

If anyone out there has unlocked iPhone 5 that they’re looking to attach to an otherwise-unsupported wireless carrier and are about to try this technique, please let us know how it goes in the comments.

Analyst: iPhone 5 shortage a result of new manufacturing techniques, in-cell displays

Posted by:
Date: Tuesday, September 25th, 2012, 07:09
Category: iPhone, News

If you were wondering why it’s a bit hard to get your mitts on the new iPhone 5 you want, there’s been an update.

Per Bloomberg, Apple’s adoption of in-cell touchscreen panels for the iPhone 5 is the primary reason supplies of the new smartphone are constrained.

Analyst Ben A. Reitzes with Barlcays said in an note to investors that constraints on in-cell touch displays have been the “key issue” with iPhone 5 shipments. He said that iPhone 5 display supply is estimated to be just 10 million screens for the current, September quarter, while a “significant ramp” is expected to begin in the next, December quarter.

“We still believe Apple is facing significant production constraints due to a move toward in-cell display technology, which pushes a significant amount of units into the December and March quarters — a factor which limited sales this past weekend according to our checks,” Reitzes wrote.

When production of in-cell displays does pick up in the fourth quarter, Reitzes believes Apple will sell more than 45 million iPhones, resulting in 22 percent year over year growth.

The in-cell touch panels used in the iPhone 5 are believed to be manufactured by LG Display Co. and Japan Display Inc. Bloomberg reached out to those two companies, as well as Apple, but all of them declined to comment.

Apple announced on Monday that sales of the iPhone 5 exceeded 5 million in its first three days of availability. That represented a new record for the company, but also came in below Wall Street expectations.

In a statement, Apple Chief Executive Tim Cook acknowledged that demand for the iPhone 5 is outstripping supply, and that his company is working to catch up with demand. Apple’s sales figures also do not take into consideration orders that are en route to customers, as Apple must deliver an iPhone before it can be counted as a sale.

The new iPhone 5 is thinner and lighter than its predecessor thanks in part to the in-cell touch display that Apple has adopted. Previous versions of the iPhone relied on glass-on-glass solutions that were thicker and heavier.

Stay tuned for additional details as they become available.

Hack discovered, Verizon iPhone 5 apparently unlockable for use on GSM networks

Posted by:
Date: Monday, September 24th, 2012, 07:58
Category: Hack, Hardware, iPhone, News

Ok, this is interesting.

Hours after the iPhone 5 hit store shelves across the U.S. on Friday, it has reportedly been discovered that the CDMA Verizon version of the device can be used on AT&T and T-Mobile’s networks with a simple GSM micro SIM card modification.

Per the iDownloadBlog, it’s apparently possible to trim down and install a micro SIM card into the new Verizon iPhone 5, which was purchased under contract, and connect to AT&T’s HSPA+ “4G” network.

The publication contacted a Verizon representative who confirmed the handset is indeed unlocked, meaning it can use SIM cards from other carriers even under contract. This is encouraging to travelers who own a CDMA Verizon iPhone 5 but need to hop onto international GSM networks from time to time.

While the installation is anything but elegant, in this case requiring a paper clip and a piece of tape to hold the card in place rather than the supplied tray, AT&T and T-Mobile nano-SIMs are likely to have a better fit.

With the iPhone 5, Apple is implementing new nano-SIM cards that bring a 40 percent reduction in size compared to last-generation micro SIM cards.

Stay tuned for additional details as they become available.

Some users reporting scuffs, scratches on new iPhone 5 handsets

Posted by:
Date: Monday, September 24th, 2012, 07:31
Category: Hardware, iPhone, News

You can’t win ‘em all.

Per AppleInsider, an increasing number of iPhone 5 owners are reporting scuffs and other signs of damage to their newly-purchased smartphones right out of the box, with some miffed customers taking to the web in what is being dubbed “scuffgate.”

According to complaints posted to various forums and social media sites, a limited number of launch-day iPhone 5 units are being delivered straight from the factory with scuffs and dings.

While the exact percentage of affected iPhones is unknown, the issue appears to be significant enough to warrant its own hashtag on Twitter. The tongue-in-cheek “#Scuffgate” is a callback to the iPhone 4′s “antennagate” controversy which saw the then-new handset ship with an antenna design flaw that affected cellular performance.

Most of the reports are coming from users who bought the black and slate iPhone 5, which some claim is due to the anodizing process that colors the handset’s aluminum backplate. The speculation may be unfounded, however, as a number of white and silver units have also been affected. A more likely explanation is that both versions are affected equally, but the damage is more noticeable on the black and slate model as the scratches reveal the underlying silver-colored “raw” aluminum, a stark contrast to the anodized outer layer.

The cause of the damage is unknown, however similar reports of dings and scratches surfaced when the new iPad was released in March, possibly hinting at a manufacturing process flaw.

Not to be outdone, the cool cats at iFixit posted the following video to test the scuffability of the new handset:



Stay tuned for additional details and if you’ve seen scuffs on your new iPhone 5, please let us know in the comments.

iFixit, iLab Factory post initial iPhone 5 teardown reports

Posted by:
Date: Friday, September 21st, 2012, 07:31
Category: Hardware, iPhone, News

Once again, the lunatics over at iFixit got their mitts on the new iPhone, got to work dissecting it and posted the results faster than anyone could believe it.

And, once again, they found some really cool stuff inside Apple’s newest handset.

Per iFixit’s full teardown report, the repair firm managed to snag a “black and slate” copy of the device in Australia, the first country to see official iPhone 5 availability, within the first hour of sales and proceeded to disassemble the device for its usual comprehensive teardown.

The first steps of revealing the innards of Apple’s most advanced smartphone include removing the small proprietary pentalobe screws that attach the unit’s 4-inch display to the aluminum “uni-body” back casing. A suction cup was used to easily lift the screen assembly away from the rear housing, a departure from the involved removal procedure seen with the iPhone 4 and 4S.

“Compare this to the iPhone 4s, where it took 38 steps to isolate the display assembly, and this iPhone may be the most repairable iPhone we’ve seen in a while,” iFixit wrote.

Next to be removed was the larger 3.8V, 5.45WH battery, which holds slightly more juice than the 3.7V, 5.3Wh part found in the iPhone 4S. In comparison, Samsung’s flagship Galaxy S III uses a 3.8V, 7.98Wh battery.

To the right of the larger power cell is the the logic board, which contains the high-performance A6 chip, baseband system, storage and a litany of other essential components.

With help from Chipworks, the logic board’s packages were identified:
- Skyworks 77352-15 GSM/GPRS/EDGE power amplifier module

- SWUA 147 228 is an RF antenna switch module

- Avago AFEM-7813 dual-band LTE B1/B3 PA+FBAR duplexer module

- Skyworks 77491-158 CDMA power amplifier module

- Avago A5613 ACPM-5613 LTE band 13 power amplifier

- Triquint 666083-1229 WCDMA / HSUPA power amplifier / duplexer module for the UMTS band

- STMicroelectronics LIS331DLH (2233/DSH/GFGHA) ultra low-power, high performance, three-axis linear accelerometer

- Texas Instruments 27C245I touch screen SoC

- Broadcom BCM5976 touchscreen controller

- Apple A6 Application processor

- Qualcomm MDM9615M LTE modem

- RTR8600 Multi-band/mode RF transceiver

According to iFixit, “many of the components that came out with the logic board are held in place with screws and brackets.”

Apparently Apple is very concerned with making sure that all the connectors are firmly seated and won’t rattle lose over time.

On the reverse is Apple’s A6 processor, which is said to be twice as fast as its A5 predecessor. A recent test using the SunSpider JavaScript benchmarking tool confirmed Apple’s new SoC is utilizing a different memory interface than normal ARM Cortex A9 chips as it outperformed identical processors based on the same ARM-patented technology.

The A6 is also though to be Apple’s first attempt at designing an ARM core in-house, however the internal architecture has yet to be investigated.

Wrapping up the teardown is a look at Apple’s new Lightning connector. There has been mixed emotions with the new plug, as the move away from Apple’s 30-pin design means the iPhone 5 may not work with legacy aftermarket accessories without an adapter. The company claims there was no way to make such a thin handset without the new connector, however, and said the standard is expected to be used for foreseeable future.

Overall, iFixit gives the iPhone 5 a “7 out of 10″ score for repairability.

Since a video’s worth more than a thousand words, take a gander at what iFixit had to say:



Over on the Asian end of things, iLab Factory (via Mac Otakara) posted the following iPhone 5 teardown video:



Stay tuned for additional details and please let us know what you make of the iPhone 5 in the comments.

Analyst: Apple’s new Lightning connector should have product lifespan of 5-10 years

Posted by:
Date: Friday, September 21st, 2012, 06:01
Category: Hardware, iPhone, iPod, News

If you’re irked about having to buy a new Lightning adapter for your iPhone 5 or updated iPod, at least it’ll be around for a while.

Per AppleInsider, Apple’s new Lightning connector, introduced alongside the iPhone 5 last week, is thought to be a key longterm investment for the company, and will possibly have a lifetime of ten years.

In a research note shared with clients, well-connected KGI analyst Ming-Chi Kuo broke down the cost of components used in the iPhone 5, and found the Lightning’s ASP (average sales price) to have risen the most compared to parts in the iPhone 4S.

Kuo notes the new Lightning connector’s cost of US$3.50 represents a huge 775 percent rise in ASP compared to the legacy 30-pin dock connector’s last price of US$0.40. Concurrently, the Lightning cable’s US$6.00 ASP is a 233 percent jump from the previous standard’s US$1.80 model.

The spike is to be expected as Lightning is a new technology, replacing the nearly decade old 30-pin dock connector first introduced with the third-generation iPod.

While Apple’s new plug is similar in size to the Micro USB standard, Kuo believes the Lightning’s specs are higher, making the connector more difficult to manufacture. Included in the new high-tech part is a unique design which the analyst says is likely to feature a pin-out with four contacts dedicated to data, two for accessories, one for power and a ground. Two of the data transmission pins may be reserved for future input/output technology like USB 3.0 or perhaps even Thunderbolt, though this is merely speculation.

As for Lightning’s expected lifespan, the format is estimated to be in use for the next five to ten years, almost identical to the now-defunct 30-pin standard.

While ASP may be high in the first one to two years following deployment, the cost is acceptable as Apple will likely make back its investment in royalties from accessory sales. Apple is thought to be using a Texas Instruments chip for accessory authorization, making it difficult for third party manufacturers to build and sell Lightning-compatible products without paying royalties.

Looking at other critical parts in the iPhone 5, Kuo notes Apple’s quest to make high-quality products has boosted the ASP of other components as well, including the sapphire camera lens cover, upgraded baseband system, the A6 processor and the 4-inch in-cell touch panel. The second-highest ASP rise comes from the iPhone 5′s all-aluminum back casing’s $17 price which represents a 240 percent increase from the US$5 “metal band” design seen in the iPhone 4 and 4S.

Stay tuned for additional details as they become available.

AT&T activates 4G LTE networks in 10 additional cities ahead of iPhone 5 release

Posted by:
Date: Thursday, September 20th, 2012, 07:47
Category: iPhone, News

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It never hurts to launch the network before you launch the product.

Per AppleInsider, AT&T has activated its 4G LTE network in 10 new major cities across the U.S. in anticipation of Friday’s launch of the iPhone 5, which is Apple’s first 4G LTE capable smartphone.

In the last week, AT&T has activated its 4G LTE network in the following markets:
- Birmingham, Ala.

- Cincinnati, Ohio

- Fayetteville, N.C.

- Honolulu, Hawaii

- Memphis, Tenn.

- Pittsburgh, Penn.

- Philadelphia, Pa.

- Sacramento, Calif.

- Seattle, Wash.

- Wilmington, Dele.

While the debut of AT&T’s 4G LTE networks coincides with the launch of a new iPhone, which is AT&T’s most popular smartphone, the press releases issued by the carrier make no mention of Apple’s iPhone 5. Instead, AT&T has focused on promoting some of its other 4G LTE capable devices: the Motorola Atrix HD, Sony Xperia ion, HTC One X, Samsung Focus 2, Nokia Lumia 900, Samsung Galaxy Note, and Pantech Element tablet.

The addition of 10 new markets comes only a few weeks after AT&T turned on its 4G LTE network in nine other markets. The carrier has promised that 34 more will gain 4G LTE coverage before the end of the year, including Denver-Boulder, Colo.; Albany, N.Y.; Detroit, Mich.; and El Paso, Tex.

Current iPhone 4S owners on the AT&T network will see their signal advertised as “4G” in many markets. AT&T began advertising its HSDPA network as 4G because it is capable of 4G-like speeds, though it is not a true fourth-generation network.

Apple has addressed this distinction by displaying an LTE symbol in the upper left corner of the iPhone 5 and third-generation iPad when the devices have a true 4G LTE signal.

Stay tuned for additional details as they become available.