Apple sets up web site, offers refunds and credits for claimants in iTunes Store class action lawsuit

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Date: Monday, June 24th, 2013, 06:42
Category: Legal, News, retail, Software

It’s hard to argue with the results of a class action lawsuit.

Still, it might be a refund coming your way thanks to your children purchasing items via the iTunes Store.

Per AppleInsider, Apple appears to have finalized the details of its settlement agreement for a class action suit over in-app purchases on iPhones and iPads, with the Cupertino company offering millions of dollars in refunds and iTunes credits.

A home page for the settlement program went live recently, laying out the options available for claimants in the class action suit over Apple’s in-app purchase policies. That suit, filed in 2011, alleged that Apple’s structure for processing in-app purchases was insufficient to stop minors from charging tens, hundreds, and sometimes thousands of dollars to their parents’ accounts without permission.

Under the settlement agreement, Apple will provide a single US$5 iTunes Store credit to claimants in the suit or a credit “equal to the total amount of Game Currency that a minor charged to your iTunes account without your knowledge or permission within a single forty-five day period.” For claimants that no longer have an active iTunes account, a cash refund is available, as is the case for those whose claims exceed US$30 in total.

All United States residents are eligible for an award from the settlement, provided that, prior to May 2, 2013, they paid for an in-app purchase in a qualified app. The purchase must have been charged to their iTunes account by a minor without their knowledge or permission. The deadline to submit a claim is January 13, 2014, and the deadline to object to or opt out of the settlement is August 30, 2013.

In-app purchases stepped into the spotlight over the last few years as developers looked for a way to further monetize their apps. As the option became more popular, complaints arose that it was too easy for children to rack up sizable charges on their parents’ accounts.

Apple already had some protections in place to stop minors from abusing in-app purchases, but the company was forced by the attention from several cases to modify its iTunes Store listings in order to warn users which apps featured additional paid content. The company has since stepped up its educational efforts in order to bring parents up to speed on what they can do to head off unwanted expenditures.

If you feel you meet the criteria for a claim, head over to the web site and let us know how your experience panned out in the comments.

Growing number of users cite Wi-Fi connectivity issues with 802.11ac-equipped MacBook Air notebooks

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Date: Friday, June 21st, 2013, 05:15
Category: MacBook Air, News, Software, wireless

To be fair, this is what they invented firmware updates for.

Per Gizmodo, some early adopters of Apple’s latest MacBook Air models have found their new thin-and-light notebook will unexpectedly and repeatedly drop its wireless connection.

A growing discussion thread on the Apple Support Communities website details the connectivity problems being experienced by numerous users. The problems appear to apply to both the 11- and 13-inch varieties of the recently updated notebook lineup.

In addition, an anonymous source from an Apple retail store in London said that their store has had complaints about wireless connectivity for the new MacBook Airs that are “well above average.”

In the thread, users say they’re experiencing the problems across a range of routers, including Apple’s own AirPort accessories. Users say they can initially connect to a Wi-Fi network, but that connection will drop after a short period of use.

At the moment, there doesn’t appear to be an available solution that addresses the problems seen by all users, though some have had success with various routers or even different placement of the MacBook Air.

The updated MacBook Air lineup launched last week at Apple’s annual Worldwide Developers Conference. In addition to faster 802.11ac connectivity, the notebooks also feature Intel’s latest Haswell processors, helping to enable battery life as great as 12 hours.

The new MacBook Airs are also priced US$100 less than their predecessors, with the new low-end US$999 11-inch model packing 128 gigabytes of flash storage.

If you’ve picked up the new MacBook Air and noticed any issues with Wi-Fi connectivity, please let us know in the comments.

Best Buy recalls select third party MacBook Pro batteries after reports of fires

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Date: Thursday, June 20th, 2013, 07:37
Category: battery, Hardware, MacBook Pro, News


The MacBook Pro battery fire issue has reared its ugly head yet again…

Per Macworld, Best Buy has recalled about 5100 replacement batteries for Apple’s MacBook Pro laptops, after 13 reports that the battery caught fire, a U.S. consumer safety agency said.

The ATG lithium-ion batteries can catch fire while charging, the U.S. Consumer Product Safety Commission said in a statement Wednesday.

The recall covers both black and white ATG lithium-ion replacement batteries for MacBook Pro laptops. “Model number ‘MC-MBOOK13B’ is on the label of the black battery and model number ‘MC-BOOK13W’ is on the label of the white battery,” CPSC said. The ATG logo is on both batteries.

Best Buy has received 13 reports that the battery caught fire, including one of a serious burn to a consumer’s leg, according to CPSC.

Consumers have been advised to immediately stop using the recalled battery, remove it from the computer and contact Best Buy for a replacement Apple brand battery or a US$50 Best Buy gift card as a full refund. Best Buy is contacting its customers directly, it said.

Best Buy and Apple could not be immediately reached for comment. The batteries were manufactured in China and imported by a company in Las Vegas, called BTI.

The batteries were sold through and, a Best Buy brand, or shipped to customers through the Geek Squad Protection fulfillment at Best Buy from September 2008 through June 2012. A Best Buy spokesman said that it may be one of other companies also selling the batteries, according to reports.

Stay tuned for additional details as they become available.

Pegatron CEO: “Low-cost” iPhone may not be as cheap as expected

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Date: Thursday, June 20th, 2013, 06:02
Category: Hardware, iPhone, News, retail

The long-rumored low cost iPhone may not be as affordable as you’d like it to be.

Per the China Times and Mac Otakara, speaking at his company’s shareholders meeting on Thursday, Pegatron CEO T.H. Tung said Apple’s much rumored low cost iPhone won’t be a budget offering, seemingly confirming speculation that the handset will be sold as a higher-end middle tier device.

Tung disagreed with rumors that called Apple’s lower-end offering “cheap,” saying the “price is still high.”

The executive said products currently on the market can carry a number of names, but “cheap” is not one that should be associated with Apple’s less expensive iPhone. He went on to say that, compared to feature phones, smartphones are increasingly offering more value for the price.

The statements appear to confirm previous reports that Pegatron is handling at least a portion of the as-yet-unannounced iPhone’s manufacture. A report in May claimed Pegatron is reportedly preparing to hire some 40,000 workers sometime in the second half of 2013, adding fuel to the low-cost iPhone fire.

Analysts and media sources are divided as to which of Apple partners will be responsible for the majority of production, with some claiming Foxconn is to pull most of the burden.

KGI analyst Ming-Chi Kuo in March said the two companies will nearly split manufacturing duties for the low-cost version, while Pegatron would take on a bigger share of continued iPhone 4 and 4S production.

Stay tuned for additional details as they become available.

Apple TV update offers HBO Go, ESPN, Sky News, other changes

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Date: Thursday, June 20th, 2013, 06:18
Category: Apple TV, News, Software

The new Apple TV update is in.

And it offers some nifty stuff.

Per The Mac Observer, Apple expanded its content lineup for Apple TV on Wednesday when it announced that HBO GO and WatchESPN are both available directly through the home entertainment device. Along with HBO and ESPN, Apple also added Sky News, Crunchyroll and Qello to the Apple TV lineup.

Adding the new stations to Apple TV requires a software update that will install automatically as part of the weekly update check cycle, or you can force the update to install now by navigating to Settings > General > Update Software on your Apple TV.

Earlier this year CW announced that it will be bringing its shows to Apple TV as well. At the time, CEO Mark Pedowitz said viewers won’t need a paid subscription to watch the network’s shows, although he didn’t say exactly when they’ll be available.

HBO GO and WatchESPN require cable TV subscriptions just like other premium channels, so be sure to check with your cable provider and set up a login and password as needed.

If you’ve tried the new update and have any feedback, let us know what you think over in the comments.

Apple releases first OS X 10.8.5 build to developer community

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Date: Thursday, June 20th, 2013, 06:03
Category: News, Software

OS X 10.8.5 development is underway.

Per AppleInsider, Apple on Wednesday seeded the first OS X 10.8.5 Mountain Lion beta build to developers, with the latest maintenance update possibly looking to stabilize the operating system ahead of an OS X 10.9 Mavericks launch this fall.

Sources familiar with the beta, dubbed build 12F9, said Apple is asking developers to focus on existing Mountain Lion features, including Wi-Fi and graphics.

The latest beta comes two weeks after Apple issued the OS X Mountain Lion 10.8.4 maintenance update to Mac users, which brought Wi-Fi improvements, compatibility with Microsoft Exchange and a host of bug fixes.

Apple is expected to release the next-generation OS X 10.9 Mavericks this fall, and a preview has already been seeded to the development community.

If you’ve gotten your hands on this build and have any feedback to offer, please let us know in the comments.

Apple releases Java 2013-004 update for Mac OS X 10.7, 10.8 operating systems

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Date: Wednesday, June 19th, 2013, 05:00
Category: News, security, Software


A well-timed security update never hurts.

On Wednesday, Apple released its Java 2013-004 update for its Mac OS X 10.7 and 10.8 operating systems. The update, a 64 megabyte download, adds the following fixes and changes:
– Java for OS X 2013-004 supersedes all previous versions of Java for OS X.

– This release updates the Apple-provided system Java SE 6 to version 1.6.0_51 and is for OS X versions 10.7 or later.

– This update uninstalls the Apple-provided Java applet plug-in from all web browsers. To use applets on a web page, click on the region labeled “Missing plug-in” to go download the latest version of the Java applet plug-in from Oracle.

– This update also removes the Java Preferences application, which is no longer required to configure applet settings.

The Java 2013-004 update requires an Intel-based Mac running Mac OS X 10.7 to install and run. If you’ve installed this new update and have any feedback to offer, please let us know in the comments.

Apple releases Java for Mac OS X 10.6 Update 16

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Date: Tuesday, June 18th, 2013, 14:07
Category: News, security, Software


This might come in handy.

On Tuesday, Apple released Java for Mac OS X 10.6 Update 16, a security update that stands as a 69.48 megabyte download and offers the following fixes and changes:

– This update enables website-by-website control of the Java plug-in within Safari 5.1.9 or later, and supersedes all previous versions of Java for Mac OS X v10.6.

– This release updates the Apple-provided system Java SE 6 to version 1.6.0_51 for Mac OS X v10.6.

The update requires an Intel-based Mac running Mac OS X 10.6.8 or later to install and run.

The updates can be located, snagged and installed via the Software Update feature built into the Mac OS X operating system.

If you’ve tried the updates and have any feedback to offer, please let us know in the comments.

iPhone case hints at thicker, rounder design for upcoming low-cost iPhone

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Date: Tuesday, June 18th, 2013, 07:15
Category: Hardware, iPhone, Rumor

Sometimes the upcoming case designs give it away.

Per AppleInsider and Macotakara, case makers in the Far East have begun to produce accessories they hope will fit a new low-cost iPhone model from Apple, featuring a slightly thicker design and rounded edges.

The appearance of a case alleged to fit a new iPhone would suggest that schematics for such a device, legitimate or not, are in the wild.

The case designed by Japan’s MGM Corp. shows rounded edges, and a slightly thicker frame than the iPhone 5. It includes space for a rear-facing camera with flash, as well as volume buttons and mute switch on the left side.

According to the report, the case for the low-cost iPhone is about 2 millimeters thicker than a similar accessory designed for the iPhone 5. The iPhone 5 case also has squared off edges, while the low-cost iPhone case has rounded sides.

Rumors have persisted throughout 2013 that Apple plans to build a new, low-end iPhone model that could be used to target customers who prefer not to sign a new service contract. Currently Apple does not serve the low end of the smartphone market, where the most industry growth is being seen.


In recent weeks, reports have claimed that suppliers are now shipping parts for such a device. One alleged part claimed to show a plastic rear shell with rounded corners allegedly intended for the device.

Market watchers believe Apple could sell a low-cost iPhone for US$399 without negatively affecting the company’s margins. It’s also been suggested the device will be available in an array of colors, taking a cue from the company’s iPod lineup.

Stay tuned for additional details as they become available.

Apple issues statement regarding customer privacy/transparency in wake of “Prism” scandal

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Date: Monday, June 17th, 2013, 06:33
Category: News


In the wake of the recent “Prism” privacy scandal, wherein technology companies were accused of indiscriminately sharing customer data with government agencies, Apple has recently offered the following response:

“Two weeks ago, when technology companies were accused of indiscriminately sharing customer data with government agencies, Apple issued a clear response: We first heard of the government’s “Prism” program when news organizations asked us about it on June 6. We do not provide any government agency with direct access to our servers, and any government agency requesting customer content must get a court order.

Like several other companies, we have asked the U.S. government for permission to report how many requests we receive related to national security and how we handle them. We have been authorized to share some of that data, and we are providing it here in the interest of transparency.

From December 1, 2012 to May 31, 2013, Apple received between 4,000 and 5,000 requests from U.S. law enforcement for customer data. Between 9,000 and 10,000 accounts or devices were specified in those requests, which came from federal, state and local authorities and included both criminal investigations and national security matters. The most common form of request comes from police investigating robberies and other crimes, searching for missing children, trying to locate a patient with Alzheimer’s disease, or hoping to prevent a suicide.

Regardless of the circumstances, our Legal team conducts an evaluation of each request and, only if appropriate, we retrieve and deliver the narrowest possible set of information to the authorities. In fact, from time to time when we see inconsistencies or inaccuracies in a request, we will refuse to fulfill it.

Apple has always placed a priority on protecting our customers’ personal data, and we don’t collect or maintain a mountain of personal details about our customers in the first place. There are certain categories of information which we do not provide to law enforcement or any other group because we choose not to retain it.

For example, conversations which take place over iMessage and FaceTime are protected by end-to-end encryption so no one but the sender and receiver can see or read them. Apple cannot decrypt that data. Similarly, we do not store data related to customers’ location, Map searches or Siri requests in any identifiable form.

We will continue to work hard to strike the right balance between fulfilling our legal responsibilities and protecting our customers’ privacy as they expect and deserve.”

Stay tuned for additional information as it becomes available.