O'Grady's PowerPage » Apple

AppleCare+ policies/rules shifted, coverage now available for sale within 30 days of iPhone 4S purchase

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Date: Friday, November 18th, 2011, 11:24
Category: iPhone, News

AppleCare has always been a good thing, it’s just that its details can get a bit muddled.

Alongside the launch of the iPhone 4S, Apple also debuted a new US$99 AppleCare+ program offering an extended warranty with accidental damage coverage. The AppleCare+ package replaced the previous US$69 AppleCare for iPhone offering that did not offer accidental coverage.

Some confusion about the AppleCare+ program arose in its early days, stemming in large part from Apple’s requirement that the coverage be purchased at the same time as the iPhone, a requirement that seemed to conflict with the legal text of the agreement which stated that AppleCare+ must be purchased within the device’s one-year standard warranty period. Regardless, a number of customers were not offered the AppleCare+ option at the time of pre-ordering, and Apple addressed the issue by offering a temporary exception to allow any early iPhone purchaser to obtain AppleCare+ through November 14th.

With that deadline for delays AppleCare+ purchases having now passed, Apple appeared set to revert to the original policy of requiring that the plan be purchased at the same time as the iPhone according to MacRumors. Apple has now updated its AppleCare+ page to indicate that users can purchase it in-person at an Apple retail store or over the phone any time within 30 days after the iPhone purchase.

How to get AppleCare+:

- Add it to your shopping cart during the checkout process when you purchase your new iPhone.

- Buy it within 30 days of your iPhone purchase at an Apple Retail location (requires a Genius Bar appointment, inspection of the iPhone & proof of purchase).

- Or call 1-800-275-2273 (requires proof of purchase).

Apple has also revised the AppleCare+ terms and conditions to remove the previous mention of the option to purchase any time within the one-year standard warranty period.

In addition to the new 30-day window, SprintFeed reports that it has received an internal Sprint notice indicating that the original amnesty period for early iPhone 4S purchasers has also been extended through December 15th. The wording does suggest, however, that the 30-day limit still applies to these customers, so customers who purchased the iPhone 4S on launch day would still be out of luck given that the window has now passed for them. But the policy does offer some continuing retroactive coverage for customers who purchased their devices less than 30 days ago.

Stay tuned for additional details as they become available and if you have any positive or negative stories about AppleCare+ and your iPhone 4S, please let us know.

Apple TV updated to 4.4.3

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Date: Friday, November 18th, 2011, 04:24
Category: Apple TV, News, Software

Apple on Thursday released a software update identified as version 4.4.3 for its Apple TV set-top box, though what changes it includes are unknown.

Per AppleInsider, the new Apple TV update is labeled build 9A4051, and can now be downloaded directly from the device. The version number would suggest that it is a minor update, fixing issues in the Apple TV version 4.4 software update that accompanied the launch of iOS 5 in October.

Version 4.4.3 marks the third update to have arrived since the release of 4.4, a more significant update that added AirPlay Mirroring support, Wall Street Journal Live, National Hockey League Content, Photo Stream, and iTunes Trailers. Details for Apple TV Software Update 4.4.3 have not yet been revealed by Apple.

The last Apple TV update arrived in late October with Software Update 4.4.2. It addressed an issue that required a small number of Apple TV units to be connected to iTunes in order to complete an update.

Apple also quietly added support for iTunes Match to the Apple TV early this month, without the need for a software update on the device. The $24.99-per-year iTunes Match service, which lets users re-download their entire music library on a range of devices, launched this week with the release of iTunes 10.5.1.

If you’ve tried the new Apple TV update and noticed any changes, please let us know in the comments and feedback.

Some users reporting “Invalid SIM” error after updating iPhone 4S units to iOS 5.0.1

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Date: Thursday, November 17th, 2011, 11:46
Category: iPhone, News, Software

This doesn’t bode too well…

Per AppleInsider, multiple users on Apple’s discussion boards complaining that the recent iOS 5.0.1 update has lead to messages that read “Invalid SIM” and “SIM Failure” on their iPhone 4S users. This person said the errors began occurring after they updated to iOS 5.0.1, though other users posting on Apple’s official Support Communities website, in a thread with more than 30,000 views to date, have experienced similar problems since the iPhone 4S first went on sale in October.

“This problem can only be solved when you reboot your iPhone,” the person, who is an AT&T customer, wrote in an e-mail. “Everything else fails — restore, removal of the SIM, etc.”

When users experience a SIM-card-related error, basic functions including making phone calls, sending text messages, and using mobile data become unavailable, as the handset cannot make a connection with the wireless data provider.

The iPhone 4S is a “world phone,” which means its redesigned antenna and internal components are compatible with both CDMA and GSM carriers. Micro SIM cards placed in the iPhone 4S are only used by GSM carriers to identify a subscriber and grant them access to a carrier’s wireless network.

But while only GSM carriers, like AT&T in the U.S., use the micro SIM slot on the iPhone 4S, users on CDMA carriers, like Verizon and Sprint, have also reported experiencing SIM-card-related errors. iPhone 4S units sold through CDMA carriers come with a “roaming SIM” installed, which allows CDMA customers to roam worldwide on GSM networks.

“No service on my white 32 GB 4S on Verizon,” user ‘racyb’ wrote in October. “Did a shutdown and reboot….it went into searching mode and finally found Verizon again after 1 minute. What is going on?”

Since the release of iOS 5.0.1 earlier this month, another thread at the Apple Support Communities website features more users who say the problems began occurring after they updated their iPhone 4S. Some say their iPhone displays full signal reception, yet error messages like “Call Failed” and “Invalid SIM” continue to display.

“Same problem here in Brazil,” user ‘GuiMedrado’ wrote on Wednesday. “Bought my 4S – 32GB unlocked in Switzerland and couldnt’ make it work after upgrading to 5.0.1. Any solution?”

The iOS 5.0.1 update was released earlier this month in an attempt to address battery life issues reported by some users. But some battery-related problems have remained, and Apple has publicly said it is still working to fix those issues.

One rumor this week claimed that Apple will issue a new update, iOS 5.0.2, no later than next week in a second attempt to improve battery life with iOS 5. There was no mention of any fixes for SIM card issues or error messages.

Stay tuned for additional details as they become available and if you’ve seen this bug on your end, please let us know.

Apple looks into universal power adapter to charge MacBook, iOS devices

Posted by:
Date: Thursday, November 17th, 2011, 07:58
Category: News, Patents

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It’s the patents that make things interesting.

Per freepatentsonline, Apple has shown interest in building a new universal power adapter compatible with different DC voltage levels, allowing portable devices like a MacBook Pro, iPhone and iPad to be charged at the same time with just one wall plug.

The proposed invention was revealed this week in a new Apple patent application filed with the U.S. Patent and Trademark Office. The filing, entitled “Multi-Output Power Supply,” notes that most commercially available adapters do not include multiple outputs for supplying different DC voltage levels.

“As such, users may often purchase a device-specific adapter for powering a device,” it states. “However, this requires that the user carry a separate adapter for each device, which can be cumbersome when a user is traveling, as many users forget to bring all of the associated adapters required for various devices.”

Those adapters can also be relatively bulky, Apple notes, making them less than ideal to carry while traveling. The company also said that it can be confusing to users when multiple adapters are at use in a stationary location, like a home or office.

Apple’s solution is a new universal power supply that would connect to multiple electronic devices. This would make it unnecessary for users to carry multiple power adapters while traveling with multiple portable devices.

The filing describes a single power adapter that includes a DC-to-DC converter, allowing it to meet the different voltage requirements of unique devices. The adapter could also intelligently control power supplied through its outlets to ensure that the correct voltage is sent out to appropriate devices.

In addition to iPods, iPhones and iPads, the application specifically notes that such a system could also be compatible with Apple’s patented MagSafe technology, used to supply power to the company’s MacBook line of notebooks.

The charging cable could include a power “brick” similar to the ones currently used with a MacBook Pro or MacBook Air. That brick would include the necessary voltage converter, and could allow another portable device like an iPhone to be plugged in to charge.

The proposed invention was first filed by Apple in May of 2010, and was made public this week. It is credited to Aleksandar Pance, Nicholas Alan Rundle, and John Douglas Field.

The latest application is not the first time Apple has shown interest in redesigning its power adapters to allow charging of multiple devices. In September, another filing showed the company is interested in building a universal charger that would allow portable devices to not only recharge their batteries, but also sync data while plugged in to the same adapter.

Apple promotes Arthur D. Levinson to chairman of the board

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Date: Wednesday, November 16th, 2011, 08:08
Category: News

It’s time to step up to the plate.

According to the company’s press release, Apple has named Arthur D. Levinson, Ph. D. as its new non-executive Chairman of the Board.

Levinson replaces Steve Jobs in the chairman role, who was briefly named Apple’s chairman following his resignation as its chief executive.

Levinson has served as a co-lead director on Apple’s board since 2005, and has served on three board committees— audit and finance, nominating and corporate governance, and compensation. Apple noted he will continue to serve on the audit committee.

Levinson also serves as the chairman of Genentech, Inc., a biotech firm he lead as chief executive from 1995 through 2009, and is a member of the board of directors at pharmaceutical firm Roche.

Apple’s new chief executive Tim Cook said in a statement that “Art has made enormous contributions to Apple since he joined the board in 2000. He has been our longest serving co-lead director, and his insight and leadership are incredibly valuable to Apple, our employees and our shareholders.”

Levinson stated, “I am honored to be named chairman of Apple’s board and welcome Bob to our team. Apple is always focused on out-innovating itself through the delivery of truly innovative products that simplify and improve our lives, and that is something I am very proud to be a part of.”

Stay tuned for additional details as they become available.



Apple releases Mac OS X 10.7.3 beta, focuses on iCloud storage features

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Date: Wednesday, November 16th, 2011, 04:48
Category: iCloud, News, Software

Apple on Tuesday began widespread testing of Mac OS X 10.7.3, the third maintenance update to its relatively new Lion operating system that will improve upon iCloud’s Documents in the Cloud, among a handful of other areas.

Per AppleInsider, sources familiar with the first external build of the forthcoming update — labeled OS X Lion 10.7.3 build 11D16 — say the company has requested developers to focus their evaluation efforts on iCal calendars, Mail, AddressBook and iCloud’s document storage.

The 633MB delta update is reported to have no known issues at this time. It was accompanied by a pre-release copy of OS X Lion Server 10.7.3 that carried the same build number and set of focus areas.

Apple last updated Mac OS X 10.7 Lion in mid-October when it released Mac OS X 10.7.2, which delivered initial Mac support for iCloud.

If you’ve gotten your hands on the betas and have any feedback to offer, please let us know.

Apple offers Apple TV price break through retailers in advance of Black Friday sales

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Date: Wednesday, November 16th, 2011, 04:04
Category: Apple TV, News, retail

It’s not a huge price drop, but it’s worth paying attention to.

Per AppleInsider, both Amazon and Best Buy are advertising a US$10 drop in price for the Apple TV. The latest version of Apple’s “hobby” originally came with a US$99.99 price tag when it was released last year.

The new pricing isn’t the lowest price ever for the set-top box. Last November, MacConnection ran an early Black Friday sale offering the device for just US$79.99.

The price drop does not, however, suggest an imminent release of an updated Apple TV, as it is likely too late in the holiday season for Apple to launch a new product. The last time the company released new hardware in November was the Core 2 Duo MacBook in 2006.

Though Apple declined to release a hardware update to its Apple TV this year, it did release a software update around the one-year mark. Version 4.4 of the set-top box’s software added compatibility with new iOS 5 features such as AirPlay Mirroring and Photo Stream. The update also added a Trailers app, as well as access to Wall Street Journal Live and National Hockey League content.

Stay tuned for additional details as they become available.

Apple apparently exploring further updates to resolve MacBook Pro battery/Lion issues

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Date: Tuesday, November 15th, 2011, 15:11
Category: battery, MacBook Pro, News, Software

Sometimes the firmware update doesn’t fix everything…

Per AppleInsider, as some users continue to report battery life issues running Mac OS X 10.7 Lion on older MacBooks, Apple continues to look into the problem in hopes of finding a solution.

One user reported receiving a phone call from an Apple technician last week. The representative was said to be following up on both an AppleCare call and Genius Bar appointment involving the customer in July, just after Mac OS X Lion was released as an upgrade on the Mac App Store for US$29.99.

“My (MacBook Pro) battery life dropped precipitously after the install, and the Apple support team was clueless,” this person wrote. “It kind of ended there, until the phone call last week.”

The user was given the impression that Apple is still working on addressing the bug, as they were asked to send an e-mail back to the Apple technician sharing data from a number of tests. These tests included running commands in the terminal window of Mac OS X 10.7 Lion.

“I was told to expect a software update addressing the issue eventually,” they wrote.

Other users continue to detail their own problems with battery life after upgrading to Lion on Apple’s official Support Communities website. One thread has ballooned to more than 1,200 posts and 130,000 views, with more being added every day.

“After a full charge on my 17 inch (MacBook Pro), I booted up this morning and it took 5% of the battery to boot up,” user “DucatiMonster” wrote on Apple’s forums on Monday. “It said 2:52 minutes left, and now 20 minutes later it says 1:33 left. I will be lucky to get a full hour out of this battery that got 8 hours a couple days ago.”

The person later posted that their MacBook Pro, after upgrading to Lion, managed 2 hours and 24 minutes of uptime, most of it with the screen off. Another user, “Nickofari,” said they went through two calls to AppleCare and two Genius Bar visits to troubleshoot the problem, but no solutions have been provided.

“At the last Genius Bar appointment, they said I need to check-in my computer so they could diagnose the problem more deeply,” they wrote. “It’s a reasonable approach, but not for me. If I had an extra machine, I would do this, but as my (MacBook Pro) is my primary work computer and I can’t live without it. Even with AppleCare, Apple suggested that I buy into the US$499 Business Joint Venture Program so they might provide a loaner. Disappointing to be sure.”

If you’ve seen these concerns on your end, please let us know.

Apple releases MacBook Pro Video Update 1.0 (Snow Leopard) firmware update for 15-inch MacBook Pro units running Mac OS X 10.6

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Date: Tuesday, November 15th, 2011, 05:12
Category: MacBook Pro, News, Software

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It’s not the meatiest firmware update in the world, but it could still prove helpful in a pinch.

Per The Mac Observer, Apple has released its MacBook Pro Video Update 1.0 (Snow Leopard) firmware update, a fix for Snow Leopard users experiencing the “Intermittent black screen or loss of video” issue. The company released a fix for Lion users in October, and this release brings Snow Leopard users up to date on the problem, too.

Apple’s patch notes simply say, “This update addresses an issue where MacBook Pro (15-inch Mid 2010) computers may intermittently freeze or stop displaying video.”

The update, a 51.45 megabyte download, can also be located, snagged and installed via Mac OS X’s Software Update feature provided you have a qualifying MacBook Pro and Mac OS X 10.6.8 installed.

If you’ve tried the update and have any feedback to offer, let us know in the comments.

Rumor: Apple prepping ultra-thin 15-inch MacBook Pro notebook for Q2 2012

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Date: Tuesday, November 15th, 2011, 04:31
Category: MacBook Pro, Rumor

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The nice thing with rumors: there’s generally a kernel of truth in there somewhere.

Per DigiTimes, Apple is rumored to have ordered a “small volume” of components for a 15-inch ultra-thin notebook that could appear as early as the second quarter of 2012.

Upstream suppliers are said to have begun shipping the components this month, though it remains unclear whether the final version of the 15-inch laptop will be marketed as a MacBook Air or a MacBook Pro. Based on the timing of the order, sources believe that mass shipments of the device will begin in March of next year.

However, it should be noted that the publication has, as of late, had spotty reliability when it comes to Apple product predictions, though it claims to be well-connected in the Asian supply chain.

Late last month, it was reported that Apple was finishing up a “test phase” for a new thin-and-light 15-inch MacBook. The Mac maker is also rumored to be developing a 17-inch ultraportable MacBook, though such a machine was not mentioned in Tuesday’s report.

According to sources close to the story, Apple appears poised to move its MacBook Pro lines more toward the MacBook Air next year. The company is believed to be interested in bringing features, including instant-on, standard SSD drives, slimmer enclosures and the omission of optical drives, to the MacBook Pro in future designs.

Apple co-founder Steve Jobs seemed to telegraph such a move last year when he said that the MacBook Air, which had been redesigned to incorporate standout features from the iPad, represented the “future of the MacBook.”

The MacBook Air’s portion of Apple’s total Mac sales saw a significant jump in July after the company released an upgrade with Thunderbolt, Sandy Bridge processors and back-lit keyboards. According to a recent analysis, the thin-and-light notebook now makes up 28 percent of Apple’s notebook shipments, up from 8 percent in May and June.

As of the September quarter, portables represented 74 percent of the company’s Mac sales, despite seeing record desktop sales in the same period. Meanwhile, total Mac sales last quarter were the highest ever at 4.85 million units.

Analyst Gene Munster with Piper Jaffray believes the latest NPD domestic sales data point to Apple selling 5.3 million Macs over the holiday quarter. Wall Street consensus for the quarter stands at 5.2 million.

Stay tuned for additional details as they become available.